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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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No project win after trying so hard. I have 10years of experience still can't win a single project. Terrible experience

Date of experience: March 10, 2021
India
1 review
0 helpful votes
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Wonderful work
March 10, 2021

Debra assist me nicely and solve my problem. Thanks debra

Date of experience: March 9, 2021
Bangladesh
1 review
0 helpful votes
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My review for Maddox B
March 10, 2021

He did helped a lot and immediate response. I go much help...

Date of experience: March 9, 2021
Czechia
1 review
0 helpful votes
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Everything perfect!
March 9, 2021

Quick and uncomplicated help. Thanks for that:)

Kind regards, Jasmine

Date of experience: March 9, 2021
RU
1 review
0 helpful votes
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Refund
March 9, 2021

I would like to firstly thank Amy for being able to reply and refund all my funds back to my bank account. The service was quite quick a reply within a few hours.

Date of experience: March 9, 2021
Latvia
1 review
0 helpful votes
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Refund
March 9, 2021

The support was very helpful and supported me all the way! Great people!

Date of experience: March 9, 2021
GB
1 review
0 helpful votes
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Lauren was excelent
March 9, 2021

It helped me to solve my problem in a very simple way, thanks

Date of experience: March 9, 2021
Michigan
1 review
0 helpful votes
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Refund
March 9, 2021

Slow response with the communication coming internationally (Pakistan).

Date of experience: March 9, 2021
North Carolina
1 review
2 helpful votes
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Very bad verification experience
April 8, 2021

My account was blocked without any notice. And when I got in touch with the support team, they repeatedly asked for the same information multiple times to verify my identity. They wasted 10 days of my business time which delayed my operations. They could have done it in a single shot in a single day. Instead they prolonged this by asking one thing at a time instead of asking all the info they need in a single go.

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021
India
1 review
0 helpful votes
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Good Communication
March 9, 2021

Was very clear and prompt in replies. Thanks for the clear assistance.

Date of experience: March 9, 2021
RU
1 review
0 helpful votes
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Kind Support
March 9, 2021

I had one problem recently. So I had my first live chat with Freelancer Support team. He, his name is Oscar, was very kind and provided me kind support. I am satisfied

Date of experience: March 8, 2021
Saudi Arabia
1 review
0 helpful votes
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Responsive
March 9, 2021

Pleased with the way the online service representative responded to my inquiry and assisted me with my problem.

Date of experience: March 8, 2021
Italy
1 review
0 helpful votes
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Very kind and professional
March 8, 2021

It was very good solved my problem in a couple of minutes and guided me in the right way. Recommended.

Date of experience: March 8, 2021
Egypt
1 review
0 helpful votes
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Request refunding
March 8, 2021

I have requested refunding and they helped me with that in less than day

Date of experience: March 8, 2021
AE
1 review
0 helpful votes
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Helpful & Fast
March 8, 2021

Agent Avery V was so helpful. I got my service quickly. I wish best success.

Date of experience: March 8, 2021
Texas
1 review
0 helpful votes
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Splendid
March 8, 2021

It was the best!. Avery provided excellent support throughout our conversation!.

Date of experience: March 8, 2021
India
1 review
0 helpful votes
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Dispute resolution
March 8, 2021

Jessica help me what i am looking for. I really appreciate the help she did for me

Date of experience: March 8, 2021
Ethiopia
1 review
1 helpful vote
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A beginner
April 7, 2021

I have experience in translation, transcription, copy writing, content writing, proofreading and related areas.

Date of experience: March 8, 2021
India
1 review
0 helpful votes
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I had a good discussion with Jennifer. M. She was capable to resolve my query.

Date of experience: March 7, 2021
New Jersey
1 review
0 helpful votes
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Excellent Customer Service!
March 8, 2021

Thank you Maddox B with your help with my billing issue!

Date of experience: March 7, 2021