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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Slovakia
1 review
0 helpful votes
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Great Support
March 12, 2021

I'm facing hard issue that delay almost 5 days but I meet Sabrina G. And my issue is solved well. I recommend Sabrina G. Really 5+ support.

Date of experience: March 12, 2021
North Carolina
1 review
0 helpful votes
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Horrendous
April 11, 2021

Freelancer will find any and every excuse not to pay the freelancer/contractor for their time. They will claim this is for security reasons and to avoid being involved in criminal schemes such as money laundering and terrorism. Yet, they take their commissions immediately when the client pays, then force you to wait. And wait. And wait some more. I made the mistake of bringing a client to Freelancer.com. I did all the work and can't get them to pay a simple $4000 withdrawal. They took almost $500 in commission though. And have complete control over my funds. I will be reporting them to the BBB and to anyone who might be able to find out if they're actively involved in fraud concerning their freelancers.

Date of experience: March 12, 2021
Turkiye
1 review
0 helpful votes
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Amazing Support Team
March 12, 2021

I had a problem of withdrawing my money, the team solved it out.

Date of experience: March 12, 2021
Bangladesh
1 review
0 helpful votes
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Hi there! I am a Professional Graphics & Logo designer with over 4 years industry experience in design industry. The design is a huge part of my life and I work hard to produce the highest quality, effective, innovative, timeless, designs that my clients will love and I would love to work with you...

Date of experience: March 12, 2021
Alabama
1 review
0 helpful votes
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Nice and quick
March 12, 2021

Handled my issue very efficiently. Took care of a membership billing problem.

Date of experience: March 11, 2021
Brazil
1 review
0 helpful votes
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Doubts about the first withdrawal
March 12, 2021

I can say with all simplicity that my doubt was resolved very quickly and I am extremely satisfied with the quality of the support.

Date of experience: March 11, 2021
Illinois
2 reviews
0 helpful votes
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Lauren D. Made me feel very comfortable in knowing that she would get the answer to any of my questions no matter how big or small.
Lauren D. Had been patiently awaiting my questions and answers. Also, very confident in what she does.
I truly appreciate the assistance given. Thank you very much

Date of experience: March 11, 2021
Pakistan
1 review
0 helpful votes
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EVER BEST
March 11, 2021

I've always had the best experience here, best experience, best experience here

Date of experience: March 11, 2021
France
1 review
0 helpful votes
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Quick, Positive Response!
March 11, 2021

At 3:59pm today I submitted a tecket regarding an "unrecognized Charge Inquiry" and I was impressed to receive responses (and resolution) by e-Mail(s) at 5:46pm, 5:53pm and 5:55pm.

Date of experience: March 11, 2021
Kenya
1 review
0 helpful votes
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UNRECOGNIZED CHARGE
March 11, 2021

Since I joined freelance my experience has been good. I had not managed to succeed in winning a bid but the first one I got left me disappointed. I however appreciate and applaud the support team for their help. I have now regained my confidence in working as a freelance and I look forward to getting more bids.

I have also encountered dealing with fraudsters who pose as potential employers and ask for a fee before giving the job claiming that the fee is security fee. Does this really apply in freelance? They also insist that all communication should be on email which of course raises suspicion.

Thank you very much for your help and assisting in restoring my confidence in continuing to work as a freelancer.

Date of experience: March 11, 2021
Switzerland
1 review
0 helpful votes
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Great support
March 11, 2021

I made a mistake by combining the request for a brand design (logo, colors, etc.) and creating the corresponding website in one single contest. Jethro M. Was very helpful and understanding and gave me a total refund and suggested to separate the two jobs into a contest (design) and the website (project).

Thanks a lot!

Date of experience: March 11, 2021
India
1 review
0 helpful votes
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Excellent Support by Jessica B.
March 11, 2021

It really great experience with Jessica B. Mam, then answer of all my question and solved it my query.

Date of experience: March 11, 2021
Malaysia
1 review
0 helpful votes
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Smooth
March 11, 2021

I had a terrible experience upon getting hired. In fact I had even invested in getting the premium. But to add on with the bad hirers I encountered, i was even taken aback with the deposit that Freelancer took upon "accepting" the job.

My suggestion is not to take the deposit so soon. Give a buffer for the newbie to learn the system.

However after numerous customer service representatives i dealt with in getting back my refunds, i am pleased that i dont need to repeat my issue over and over again to every representative. So thank you for the smooth delivery in getting my refunds team. Well done.

Date of experience: March 11, 2021
Philippines
1 review
0 helpful votes
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Reinstated My Account
March 11, 2021

Very professional.
Support Team is very responsive to my emails.

Date of experience: March 11, 2021
Bangladesh
1 review
0 helpful votes
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Review of Support
March 11, 2021

My account was disabled and I appealed. The support team was very responsive and gave me a fast solution within a day. Very thankful for their support.

Date of experience: March 10, 2021
Canada
1 review
0 helpful votes
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Debra E. Is great
March 11, 2021

Debra was super helpful, she offered 3 different ways for me to resolve my issue.

Date of experience: March 10, 2021
Canada
1 review
0 helpful votes
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Huge help and friendly
March 11, 2021

Great helpful person polite and to the point. Made getting done what i had to do fast and easy

Date of experience: March 10, 2021
Pakistan
1 review
0 helpful votes
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It was really good experience, and Josie G. Was so quick in resolving the issue for me

Date of experience: March 10, 2021
Mexico
1 review
0 helpful votes
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Retención de mis fondos
March 10, 2021

English: They took away the prize from the first contest I won on this platform, because I accepted another contest that was fraud and I decided to decline it.
It does not seem fair to me but at least I no longer have a negative balance. I'm at zero again.: /

Spanish: Me quitaron el premio del primer concurso que gano en esta plataforma, porque acepté otro concurso que era fraude y decidí declinarlo.
No me parece justo pero al menos ya no tengo saldo negativo. Ya estoy en ceros otra vez. :/

Date of experience: March 10, 2021
Brazil
1 review
0 helpful votes
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She really help me
March 10, 2021

Friendly and helpful, god bless her.

He help me to get my problem resolved, excellent and very friendly service.

Date of experience: March 10, 2021