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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Lauren D. Clearly answered my questions. It helped me.
I had a question about a deposit I made to my freelance account that was not what I wanted. I wanted to make a depposit of my earns to my paypall account.
Lauren D. Helped me a lot in this two questions
I contacted Lauren for another question and she kindly helped me with it. Thank you!
Freelancer.com is a good market place. It is an important marketplace for designers.
I submitted a ticket to be able to unlink my PayPal. They responded quickly and I was able to resolve the issue with their instructions. I also needed assistance with the IP agreement and they responded quickly.
He is the superfine helper. He is doing his job very well.
Great. Support has helped with the project. It was created by the user who was looking for hiring as well rather than to hire. Thank you, I hope I will be more careful with accepting project in the future!
I've experienced helpful quick chat support. The experience is very satisfying.
It's good, I am a little disappointed with the terms but its fine, you have provided a quick and professional response which I was expecting, I feel relaxed! Thanks!
I send a request regarding refund my deposite. It takes less than 5 minutes for the agent to confirm my available account and an assurance to refund my despoit back to my payment source. It's very plesant and efficient conversation. I am grateful for it.
Very kind and helpful assistance from their side! Love working here!
The team effort in clearing my doubt was commendable.
The support is very responsive and, until now, all my queries have been addressed promptly and to satisfaction.
Cooperation highly appreciated,, mistakenly accepted project fee refunded, Thankyou
Timely reply and well detailed solution to my stated problem.
Janika is great, great help and she covered up for the mistakes of her team mates from review team too: P
Suggestion: make the review team go through some English courses and may be a 'boot'camp.
Freelancer Company is great but seems like some people there are actually actively working for upwork or fiver. Few of my friends have already migrated because of such people. Hey Freelancer owners, you should hire more people like Janika.
Jennifer was able to provide quick help, thanks a lot
Jennifer helped as much as she could with my case and was very empathetic. She could not quite refund the funds into my balance as I hoped, but she was still kind and understanding enough to find other ways to help. Truly grateful!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

