Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Tunisia
1 review
0 helpful votes
Follow Ghofrane H.
Unfollow Ghofrane H.
Share Review
Report Review

Simple and clear
March 15, 2021

Lauren D. Clearly answered my questions. It helped me.

Date of experience: March 15, 2021
Portugal
1 review
0 helpful votes
Follow Ermelinda J.
Unfollow Ermelinda J.
Share Review
Report Review

Deposit refund
March 15, 2021

I had a question about a deposit I made to my freelance account that was not what I wanted. I wanted to make a depposit of my earns to my paypall account.
Lauren D. Helped me a lot in this two questions

Date of experience: March 15, 2021
Uzbekistan
1 review
0 helpful votes
Follow Julie O.
Unfollow Julie O.
Share Review
Report Review

New suggestion
March 15, 2021

I contacted Lauren for another question and she kindly helped me with it. Thank you!

Date of experience: March 15, 2021
Bangladesh
1 review
0 helpful votes
Follow Md Y.
Unfollow Md Y.
Share Review
Report Review

Experience
March 15, 2021

Freelancer.com is a good market place. It is an important marketplace for designers.

Date of experience: March 15, 2021
Illinois
1 review
0 helpful votes
Follow Shera E.
Unfollow Shera E.
Share Review
Report Review

Multissues Resolved
March 15, 2021

I submitted a ticket to be able to unlink my PayPal. They responded quickly and I was able to resolve the issue with their instructions. I also needed assistance with the IP agreement and they responded quickly.

Date of experience: March 15, 2021
Sri Lanka
1 review
0 helpful votes
Follow Jinadari Y.
Unfollow Jinadari Y.
Share Review
Report Review

Chat with Orion
March 15, 2021

He is the superfine helper. He is doing his job very well.

Date of experience: March 15, 2021
VE
1 review
0 helpful votes
Follow Andrea Z.
Unfollow Andrea Z.
Share Review
Report Review

Amazing
March 15, 2021

Had trouble with my account and Amanda was super polite and nice, really helpful. Got everything done and clear super fast

Date of experience: March 14, 2021
Poland
1 review
0 helpful votes
Follow Julia D.
Unfollow Julia D.
Share Review
Report Review

Fully satisfied
March 15, 2021

Great. Support has helped with the project. It was created by the user who was looking for hiring as well rather than to hire. Thank you, I hope I will be more careful with accepting project in the future!

Date of experience: March 14, 2021
KR
1 review
0 helpful votes
Follow 윤성 S.
Unfollow 윤성 S.
Share Review
Report Review

Nice supoort
March 14, 2021

I've experienced helpful quick chat support. The experience is very satisfying.

Date of experience: March 14, 2021
India
1 review
0 helpful votes
Follow Arvind O.
Unfollow Arvind O.
Share Review
Report Review

Its good.!
March 14, 2021

It's good, I am a little disappointed with the terms but its fine, you have provided a quick and professional response which I was expecting, I feel relaxed! Thanks!

Date of experience: March 14, 2021
New York
1 review
0 helpful votes
Follow 静 R.
Unfollow 静 R.
Share Review
Report Review

I send a request regarding refund my deposite. It takes less than 5 minutes for the agent to confirm my available account and an assurance to refund my despoit back to my payment source. It's very plesant and efficient conversation. I am grateful for it.

Date of experience: March 13, 2021
North Macedonia
1 review
0 helpful votes
Follow Hristijan F.
Unfollow Hristijan F.
Share Review
Report Review

Very kind and helpful assistance from their side! Love working here!

Date of experience: March 13, 2021
India
1 review
0 helpful votes
Follow MEENAKSHI M.
Unfollow MEENAKSHI M.
Share Review
Report Review

Commendable
March 13, 2021

The team effort in clearing my doubt was commendable.

Date of experience: March 13, 2021
AE
1 review
0 helpful votes
Follow M Q.
Unfollow M Q.
Share Review
Report Review

Quick Response and Support
March 13, 2021

The support is very responsive and, until now, all my queries have been addressed promptly and to satisfaction.

Date of experience: March 13, 2021
Pakistan
1 review
0 helpful votes
Follow Hafsah X.
Unfollow Hafsah X.
Share Review
Report Review

Project fee reimbursement
March 13, 2021

Cooperation highly appreciated,, mistakenly accepted project fee refunded, Thankyou

Date of experience: March 12, 2021
Kenya
1 review
0 helpful votes
Follow Mathew T.
Unfollow Mathew T.
Share Review
Report Review

Excellent customer service
March 13, 2021

Timely reply and well detailed solution to my stated problem.

Date of experience: March 12, 2021
India
1 review
0 helpful votes
Follow Fazal U.
Unfollow Fazal U.
Share Review
Report Review

Good and fast
March 13, 2021

I have my answers in no time, I was informative and very clear answers.

Date of experience: March 12, 2021
India
1 review
0 helpful votes
Follow Krishna O.
Unfollow Krishna O.
Share Review
Report Review

Thumbs up for Janika
March 13, 2021

Janika is great, great help and she covered up for the mistakes of her team mates from review team too: P

Suggestion: make the review team go through some English courses and may be a 'boot'camp.
Freelancer Company is great but seems like some people there are actually actively working for upwork or fiver. Few of my friends have already migrated because of such people. Hey Freelancer owners, you should hire more people like Janika.

Date of experience: March 12, 2021
India
1 review
0 helpful votes
Follow Nishtha O.
Unfollow Nishtha O.
Share Review
Report Review

Quick help thanks
March 13, 2021

Jennifer was able to provide quick help, thanks a lot

Date of experience: March 12, 2021
Philippines
1 review
0 helpful votes
Follow Veronica J.
Unfollow Veronica J.
Share Review
Report Review

Project Fee Refund
March 13, 2021

Jennifer helped as much as she could with my case and was very empathetic. She could not quite refund the funds into my balance as I hoped, but she was still kind and understanding enough to find other ways to help. Truly grateful!

Date of experience: March 12, 2021