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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The best guide to me and my queries thank you so much
Freelancer.com is charging 10% at the time of project acceptance, which is way too much for small projects, and again they are charging fee at the time of withdrawal in currency conversion. Worst experience.
She was clear and concise, i thank Amy V. and freelancer team for their support. They were awesome with me.
I had trouble with a job fee that was cancelled after I had accepted it, and because of it, I was left in debt. Kelvin, who helped me out, gave me refund for it, as a one-time courtesy, but also adviced me to be more careful from now on. He was very helpful and had a great client service
As new freelancer i didn't know about freelancer much and had bad experience with first client. But with help of mr. Ashton D. My problem were solved and guide me very nicely.
I really apricate that.
I really liked Nicoll's service. It was attentive, explained everything clearly, and answered all my questions. Thank you very much for helping me!
Good i am really satisfied.if i need further information i will back to you
We are using freelancer.com since 2018 and our outcome is really well. We are loving to get more fruitful projects at freelancer.com
The top rated freelance marketplace ever. Freelancer.com s customer support also very high quality. Today I got help from them Support agent "Jethro M" was great.
Adyans SEO & SMM LTD.
They helped me to resolve my problem so fast.
I really appreciate the support team they are so co-operative thank you all.
Had some questions, hence submitted a ticket. Amy replied me with the answers and also took steps to help me solve it. Usually customer service officers would just reply the question and that will generate a lot of back and forth.
Amy explained in detail how freelancers withdrawal process works and made sure the mistake I made in withdrawing my funds was corrected and refunded my original source payment, which exactly what I was trying to do and couldn't figure it out. Thank you Amy V. Great help!
I appreciate the service given today on reviewing my feedback to a client. Thump up to the customer care, Janika C. She has helped me seamlessly.
Freelancer has a consumer rating of 4.57 stars from 8,865 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Freelancer most frequently mention support team, customer service and live chat. Freelancer ranks 3rd among Freelancing sites.
Helped me a lot thank you very much.
Understand my problem, and keep going until it is resolved.
My request to reactivate my account for 7 days has been approved.
This was very kind of freelancer.com support.
Many thanks to Neil A.
Best, from Zurab.
I have got many help to Mr. Debra E, freelancer stuff.
Thank you for his kindly help
I'll connect to him again if I need more help.
Thank you again.
I was having an issue when verified my payment method and she helped me a lot
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

