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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Switzerland
1 review
0 helpful votes
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Good
March 19, 2021

Good very good very fast support incredible fast support thanks 5 star

Date of experience: March 19, 2021
Pakistan
1 review
0 helpful votes
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Great services
March 18, 2021

I am happy with the support provided to me. Many thanks

Date of experience: March 18, 2021
Pakistan
1 review
0 helpful votes
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Bid Packaging Issue
March 18, 2021

The best guide to me and my queries thank you so much

Date of experience: March 18, 2021
India
1 review
0 helpful votes
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Worst freelancing platform.
April 17, 2021

Freelancer.com is charging 10% at the time of project acceptance, which is way too much for small projects, and again they are charging fee at the time of withdrawal in currency conversion. Worst experience.

Date of experience: March 18, 2021
Colombia
1 review
0 helpful votes
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Amy V. customer experience
March 18, 2021

She was clear and concise, i thank Amy V. and freelancer team for their support. They were awesome with me.

Date of experience: March 18, 2021
Colombia
1 review
0 helpful votes
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Very helpful
March 18, 2021

I had trouble with a job fee that was cancelled after I had accepted it, and because of it, I was left in debt. Kelvin, who helped me out, gave me refund for it, as a one-time courtesy, but also adviced me to be more careful from now on. He was very helpful and had a great client service

Date of experience: March 18, 2021
India
1 review
0 helpful votes
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Happy with support service.
March 18, 2021

As new freelancer i didn't know about freelancer much and had bad experience with first client. But with help of mr. Ashton D. My problem were solved and guide me very nicely.
I really apricate that.

Date of experience: March 18, 2021
Brazil
1 review
0 helpful votes
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Amazing Answer
March 18, 2021

I really liked Nicoll's service. It was attentive, explained everything clearly, and answered all my questions. Thank you very much for helping me!

Date of experience: March 18, 2021
India
1 review
0 helpful votes
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Nice and fast communication
March 17, 2021

Good i am really satisfied.if i need further information i will back to you

Date of experience: March 17, 2021
Bangladesh
1 review
0 helpful votes
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Freelancer.com is a Diamond mine
March 17, 2021

We are using freelancer.com since 2018 and our outcome is really well. We are loving to get more fruitful projects at freelancer.com

The top rated freelance marketplace ever. Freelancer.com s customer support also very high quality. Today I got help from them Support agent "Jethro M" was great.

Adyans SEO & SMM LTD.

Date of experience: March 17, 2021
Egypt
1 review
0 helpful votes
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Very Helpful.
March 17, 2021

They helped me to resolve my problem so fast.
I really appreciate the support team they are so co-operative thank you all.

Date of experience: March 17, 2021
Singapore
1 review
0 helpful votes
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Speedy
March 17, 2021

Had some questions, hence submitted a ticket. Amy replied me with the answers and also took steps to help me solve it. Usually customer service officers would just reply the question and that will generate a lot of back and forth.

Date of experience: March 17, 2021
Ghana
1 review
0 helpful votes
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Amy was great
March 17, 2021

Amy explained in detail how freelancers withdrawal process works and made sure the mistake I made in withdrawing my funds was corrected and refunded my original source payment, which exactly what I was trying to do and couldn't figure it out. Thank you Amy V. Great help!

Date of experience: March 16, 2021
Kenya
1 review
0 helpful votes
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Feedback review
March 17, 2021

I appreciate the service given today on reviewing my feedback to a client. Thump up to the customer care, Janika C. She has helped me seamlessly.

Date of experience: March 16, 2021
Philippines
4 reviews
1 helpful vote
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Helpful
March 16, 2021

Freelancer has a consumer rating of 4.57 stars from 8,865 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Freelancer most frequently mention support team, customer service and live chat. Freelancer ranks 3rd among Freelancing sites.

Date of experience: March 16, 2021
Israel
1 review
0 helpful votes
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Helped me a lot thank you very much.
Understand my problem, and keep going until it is resolved.

Date of experience: March 16, 2021
Georgia
1 review
0 helpful votes
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My request to reactivate my account for 7 days has been approved.
This was very kind of freelancer.com support.
Many thanks to Neil A.
Best, from Zurab.

Date of experience: March 15, 2021
Brazil
1 review
0 helpful votes
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Wonderful
March 16, 2021

Debra was very kind with me and explained what I needed to know.

Date of experience: March 15, 2021
RU
1 review
0 helpful votes
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Good advice
March 16, 2021

I have got many help to Mr. Debra E, freelancer stuff.
Thank you for his kindly help
I'll connect to him again if I need more help.
Thank you again.

Date of experience: March 15, 2021
Egypt
1 review
0 helpful votes
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Wonderful help
March 15, 2021

I was having an issue when verified my payment method and she helped me a lot

Date of experience: March 15, 2021