Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Am very impressed how my i bank issue payment was resolved in such a short time, all credit goes to the excellent staff at customer service these guys have setup, you wont go wrong when you have an issue it will be resolved in no time just be patient as they deliever on there
Quality service
Support team is active and kind. Solved my issue without any delay, even it was Sunday.
I ran into a problem entering the "bitmojis-co-graduation-poster-contest". I complained to the freelancer support team. They took immediate action and resolved the issue in a timely manner. I am very satisfied with their good service. I wish them all the success in the future. Thank you Avijit
Live chat is very good.
I hope the freelancer support team will keep this always.
Please describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experience
I talked to agent about a blackmailing person and he relieved my stress by suggesting good practices.
Victor C. Reminder helps me to discuss the dispute with my client.
The experience was great they response was accurately according to my question
I reported project two days ago but i didn't get any update the thing is 25 usd deducted from my card because the customer want to work outside freelancer you can review the chat + the project has been deleted already+customer account deleted as well his name is zikmundprasek please refund me account Thanks.
Refund already done.
Thanks for the support.
Hey Orion thanks alot for your quick help. You made my day, I was really worried and now you solved it within minutes thanks
The customer service executive was really helpful and supportive. Keep up the great job.
The support team is fine, But the clients are obnoxious. Severe problems with most of them. You must check their antecedents first. Even Guaranteed projects are not getting awarded.
THANK YOU FREELANCE SUPPORT
ASSIST VERY WELL and revert back instantly and guide and resolve my issue
Love to work with Freelance team
Upscale style of dealing I have been helped Thank you for your
Good experience as the team took the time to hear me out and investigate the issues faced and correct the mistakes.
IF I CAN SUBMIT THIS REVIEW WITHOUT PUTTING ANYSTAR, I WOULD DO! BECAUSE YOU DONT DESERVE ANY STARS!
THEY TOOK 3410 PESOS IN MY ACCOUNT FOR THAT BILLING AGREEMENT THING THAT I DONT HAVE ANY IDEA ABOUT.
IM ASKING FOR REFUDN BUT THEY CAN PROVIDE ME REFUND. AND THEY ARE NOT EVEN RESPONDING TO MY MESSAGES. THE SUPPORT STAFF SAID THAT THEY CAN PROVIDE REFUDN BUT THEY ONLY GIVE ME 50%,,, AND THEY NO LONGER RESPONDING TO MY EMAIL. WORST PLATFORM EVER. DONT YOU EVER JOIN IN THIS PLATFORM... YOU GONNA WASTE YOUR MONEY!
I found freelancer.com as an alternative to another website that made it extremely difficult to have form of communication other than by chatting. Their alternative to chatting was recording my own voice and uploading the files. Your site has video calling through the platform. This is really what I needed from the other service. They would not allow me to send an assignment of rights contract which would have the seller's name. Essentially, when you deal with that particular website, you are doing business with a person who is not verified. Can an emoji sign a contract?
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

