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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Zambia
1 review
0 helpful votes
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Excellent Customer Service
March 22, 2021

Am very impressed how my i bank issue payment was resolved in such a short time, all credit goes to the excellent staff at customer service these guys have setup, you wont go wrong when you have an issue it will be resolved in no time just be patient as they deliever on there
Quality service

Date of experience: March 22, 2021
Pakistan
1 review
0 helpful votes
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Very Nice Support Service
March 22, 2021

Support team is active and kind. Solved my issue without any delay, even it was Sunday.

Date of experience: March 22, 2021
India
1 review
0 helpful votes
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I ran into a problem entering the "bitmojis-co-graduation-poster-contest". I complained to the freelancer support team. They took immediate action and resolved the issue in a timely manner. I am very satisfied with their good service. I wish them all the success in the future. Thank you Avijit

Date of experience: March 22, 2021
RU
1 review
0 helpful votes
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Fast support
March 21, 2021

Live chat is very good.
I hope the freelancer support team will keep this always.

Date of experience: March 21, 2021
Bangladesh
1 review
0 helpful votes
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Hi
March 21, 2021

Please describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experience

Date of experience: March 21, 2021
India
1 review
0 helpful votes
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Helpful
March 21, 2021

My experience was very good. Freelancer Support Team was very Helpful, Fast.

Date of experience: March 21, 2021
Pakistan
1 review
0 helpful votes
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Support
March 21, 2021

I talked to agent about a blackmailing person and he relieved my stress by suggesting good practices.

Date of experience: March 21, 2021
Pakistan
1 review
0 helpful votes
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Always helpful
March 21, 2021

Victor C. Reminder helps me to discuss the dispute with my client.

Date of experience: March 21, 2021
Pakistan
1 review
0 helpful votes
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Payment method
March 21, 2021

The experience was great they response was accurately according to my question

Date of experience: March 21, 2021
Qatar
1 review
0 helpful votes
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Very good support
March 21, 2021

I reported project two days ago but i didn't get any update the thing is 25 usd deducted from my card because the customer want to work outside freelancer you can review the chat + the project has been deleted already+customer account deleted as well his name is zikmundprasek please refund me account Thanks.

Refund already done.
Thanks for the support.

Date of experience: March 21, 2021
India
1 review
0 helpful votes
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Very quick support from Orion
March 20, 2021

Hey Orion thanks alot for your quick help. You made my day, I was really worried and now you solved it within minutes thanks

Date of experience: March 20, 2021
India
1 review
0 helpful votes
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Excellent Service
March 20, 2021

He explained e everything very patiently and nicely.
Thanks

Date of experience: March 20, 2021
India
1 review
0 helpful votes
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Great Support!
March 20, 2021

The customer service executive was really helpful and supportive. Keep up the great job.

Date of experience: March 20, 2021
India
1 review
0 helpful votes
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Support is fine as of now
March 20, 2021

The support team is fine, But the clients are obnoxious. Severe problems with most of them. You must check their antecedents first. Even Guaranteed projects are not getting awarded.

Date of experience: March 20, 2021
India
1 review
0 helpful votes
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Jessica madam immediately knew that this account was Hacked and she helped me to resolve this matter thank you Madam

Date of experience: March 20, 2021
India
1 review
0 helpful votes
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THANK YOU FREELANCE SUPPORT
ASSIST VERY WELL and revert back instantly and guide and resolve my issue
Love to work with Freelance team

Date of experience: March 19, 2021
Saudi Arabia
1 review
0 helpful votes
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Upscale style of dealing
March 20, 2021

Upscale style of dealing I have been helped Thank you for your

Date of experience: March 19, 2021
Singapore
1 review
0 helpful votes
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Thanks for hearing me out!
March 20, 2021

Good experience as the team took the time to hear me out and investigate the issues faced and correct the mistakes.

Date of experience: March 19, 2021
Philippines
1 review
0 helpful votes
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IF I CAN SUBMIT THIS REVIEW WITHOUT PUTTING ANYSTAR, I WOULD DO! BECAUSE YOU DONT DESERVE ANY STARS!

THEY TOOK 3410 PESOS IN MY ACCOUNT FOR THAT BILLING AGREEMENT THING THAT I DONT HAVE ANY IDEA ABOUT.
IM ASKING FOR REFUDN BUT THEY CAN PROVIDE ME REFUND. AND THEY ARE NOT EVEN RESPONDING TO MY MESSAGES. THE SUPPORT STAFF SAID THAT THEY CAN PROVIDE REFUDN BUT THEY ONLY GIVE ME 50%,,, AND THEY NO LONGER RESPONDING TO MY EMAIL. WORST PLATFORM EVER. DONT YOU EVER JOIN IN THIS PLATFORM... YOU GONNA WASTE YOUR MONEY!

Date of experience: March 19, 2021
Texas
1 review
0 helpful votes
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Jethro was helpful
March 19, 2021

I found freelancer.com as an alternative to another website that made it extremely difficult to have form of communication other than by chatting. Their alternative to chatting was recording my own voice and uploading the files. Your site has video calling through the platform. This is really what I needed from the other service. They would not allow me to send an assignment of rights contract which would have the seller's name. Essentially, when you deal with that particular website, you are doing business with a person who is not verified. Can an emoji sign a contract?

Date of experience: March 19, 2021