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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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There were extra money deducted from my freelancer wallet as project fee. I checked all transactions and calculated at my end. Then I asked from support, and "Lauren "(*******@freelancer.com) helped me and resolved this issue and refund me money.

Date of experience: March 25, 2021
Pakistan
1 review
0 helpful votes
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Customer support
March 25, 2021

Avery V helped me in a very clear and good way. My problem has been solved. Thank You So Much.

Date of experience: March 25, 2021
India
1 review
0 helpful votes
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Very helpful assistants on chat <3
March 25, 2021

The chat assistants were patient and very helpful. More than I expected them to be...
It was a great experience.
Thank you. :)

Date of experience: March 25, 2021
RU
1 review
0 helpful votes
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I want to say thank you for your quick response to my problem.

Date of experience: March 24, 2021
Egypt
1 review
0 helpful votes
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Very helpful
March 24, 2021

Lauren has helped me very much with my problem, and he was very friendly and respectful to me
Thank you so much

Date of experience: March 24, 2021
Pakistan
1 review
0 helpful votes
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Awesome Support
March 24, 2021

I got your a very quick response and show my issue in seconds

Date of experience: March 24, 2021
Bangladesh
1 review
0 helpful votes
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Dispute
March 24, 2021

It was very helpful when freelancer support team notified me continuously about the time left to escalate the arbitration fee.

Date of experience: March 24, 2021
AE
1 review
0 helpful votes
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Great Customer Service
March 24, 2021

Beyond satisfied with Lauren's quick action on my problem.

Date of experience: March 24, 2021
Bangladesh
1 review
0 helpful votes
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Jethro is one of the support team who helped me a lot to regain my strength.

Date of experience: March 24, 2021
Singapore
1 review
0 helpful votes
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Refund of milestone payment
March 24, 2021

I was informed that my milestone payment was returned back to me.
Upon my request to have it credited back to my credit card, the request was processed immediately and a very clear explanation was given as to how long it will take to get the money back into my account.
I was pretty impressed with the service standards and expediting the refund timely. Thank you

Date of experience: March 23, 2021
Egypt
1 review
0 helpful votes
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Good, patient, and clear
March 24, 2021

This was a good expercience, even though I didnt get my verification accepted yet, But I currently know the reason why it got declined.

Date of experience: March 23, 2021
Pakistan
1 review
0 helpful votes
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Great Experience! Thanks
March 24, 2021

Great Experience! From freelancer.com regarding my issue "Credit/debit card authentication" now the issue is resolved. Thanks to all those people how to help from freelancer.com

Date of experience: March 23, 2021
India
1 review
0 helpful votes
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Good Support
March 23, 2021

Fast and Quality support. Sabrina did very well and supportive in all the things which i needed.

Date of experience: March 23, 2021
Malaysia
1 review
7 helpful votes
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I get support from customer service on profile issues and it's actually not a big deal for me, but maybe this becomes a serious topic if wrong over the actions. But thanks to the services of Miss / Madam Lauren, it was all done in just a few minutes. I am truly grateful to him for successfully overcoming this problem and she was very rational and smart in choosing the right course of action for the problem I was facing.

Once again thank you miss/madame Lauren and freelancer team.

Date of experience: March 23, 2021
Bangladesh
1 review
0 helpful votes
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"Raven B" great helpful man.
March 23, 2021

I sincerely thank the freelancer team for their support and cooperation.

Date of experience: March 23, 2021
India
1 review
0 helpful votes
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Thankyou so much for your help
March 23, 2021

The representative was awesome and helped me a lot

Date of experience: March 22, 2021
Canada
1 review
0 helpful votes
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Issue resolved speedily
March 23, 2021

I had issues with my account and payment, they resolved it speedily and I'm happy about this

Date of experience: March 22, 2021
Nigeria
1 review
0 helpful votes
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Transaction history
March 22, 2021

Jessica was attentive and on point. She handled the problem in a very professional manner and was very polite. She even apologised for the issues i was having on the site.

Date of experience: March 22, 2021
Bangladesh
1 review
0 helpful votes
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Nice Meet
March 22, 2021

Chat was helpful. I shared may problem with her. And he promised that she will take action. Thanks for this commitment.

Date of experience: March 22, 2021
Pakistan
1 review
0 helpful votes
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I've got great experience that's not from day jobs. Your job description should include the details about your assignments that you successfully handled in past. The work description in freelancer resume can prove very important in getting new assignments and projects.

Date of experience: March 22, 2021