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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Very good assistant.
March 28, 2021

I was stuck with a problem and I decided to contact the freelancer support team, after that, I got the solution to my problem. Thanks, the freelancer support team.

Date of experience: March 28, 2021
Romania
1 review
0 helpful votes
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Great support
March 27, 2021

I like to contact support because they always help me.

Date of experience: March 27, 2021
Honduras
1 review
0 helpful votes
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Authentication Issue
March 27, 2021

Awesome support, Im new to this and the customer support agent provided really important things for me to keep in mind. They provided a way to solve my issue so I will reach back out.

Date of experience: March 27, 2021
India
1 review
0 helpful votes
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Thanks for valuable information.!
March 27, 2021

It was really nice about getting proper information along with valuable guidelines throughout this conversation as per my queries asked.

Date of experience: March 27, 2021
Egypt
1 review
0 helpful votes
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Great experience
March 27, 2021

My problem has been successfully resolved with their help and support.

Date of experience: March 27, 2021
KR
1 review
0 helpful votes
Follow Zhaohui A.
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Thank you
March 27, 2021

He is the best i had so far, very patient and explained everything, previous support didn't make explain my questions well, so i kept asking different guys until i met him

Date of experience: March 27, 2021
Bangladesh
1 review
0 helpful votes
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Helpful service
March 27, 2021

Orion A. Give me helpful service. Thank you for your service.

Date of experience: March 27, 2021
India
1 review
0 helpful votes
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Awesome
March 27, 2021

AwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesomeAwesome

Date of experience: March 27, 2021
Canada
1 review
0 helpful votes
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Jessica B was great help!
March 27, 2021

My interaction with her was very quick, and easy.
Her work ethics are good, she resolved my issue in a professional manner.

Date of experience: March 27, 2021
India
1 review
0 helpful votes
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Quick resolution
March 27, 2021

Short, quick and easy. Orion was extremely helpful.

Date of experience: March 27, 2021
Nebraska
1 review
0 helpful votes
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I had sent in a large dollar value deposit for services and then I changed my mind for a variety of reasons. As I thought it might be a hassle to get my deposit refunded, it turns out that it was very simple. I contacted support through chat and I had my refund within 5 minutes. This gives me more confidence in using Freelancer because I know they will not just keep my funds and I will have to fight for my money.

Date of experience: March 27, 2021
India
1 review
0 helpful votes
Follow Shatyendra K.
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Clear & right directions.
March 27, 2021

1- how to do news feed?, 2 - how to download all chat with client?, 3- then how I could show my evidence if I am unable to download the all chat. 4- If I am going for arbitration. The freelancer team could see all chat between us. Or how they will know the true?
She resolved my all queries perfectly. I will wanted to contact again if I will get any query in the future.
Thank you very much.

Date of experience: March 26, 2021
Portugal
1 review
0 helpful votes
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Great support
March 26, 2021

The support team especially Nicholl O. Was very good they are so fast and helpful.

Date of experience: March 26, 2021
Ukraine
1 review
0 helpful votes
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Great service
March 26, 2021

I had some problems and misunderstanding with my membership, so the Agent helped me and solved my problem in a minute. I am very happy now))

Date of experience: March 26, 2021
Saudi Arabia
1 review
0 helpful votes
Follow Abdulmohsen F.
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Thank you for the excellent and timely service to manage existing project

Date of experience: March 26, 2021
India
1 review
0 helpful votes
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Great support
March 26, 2021

Support agent Jethro helped me a lot, answered all my questions patiently.
Agents like him are a big value for any company. I would give him 5/5 for his support

Date of experience: March 26, 2021
New Jersey
1 review
0 helpful votes
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The freelancer support team was fast to respond to my inquiry and was very professional to help solve the issue.

Date of experience: March 26, 2021
Morocco
1 review
0 helpful votes
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Lauren was very helpful
March 25, 2021

Quick, responsive and clear support. Lauren gave me in few minutes all the informations I needed so I can use the platform in the best way.

Date of experience: March 25, 2021
Lebanon
1 review
0 helpful votes
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Extremely helpful staff
March 25, 2021

Jethro M. Is extremely understandable and helpful!

Date of experience: March 25, 2021
India
1 review
0 helpful votes
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There were extra money deducted from my freelancer wallet as project fee. I checked all transactions and calculated at my end. Then I asked from support, and "Lauren "(*******@freelancer.com) helped me and resolved this issue and refund me money.

Date of experience: March 25, 2021