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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Review
March 30, 2021

It was great and super helpful! :). I asked about my account restriction lift date and the answer was delivered to me promptly by a customer service agent. :)

Date of experience: March 30, 2021
France
1 review
0 helpful votes
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Gret support from Lauren
March 30, 2021

Lauren was professional. She solved me a problem i was wondering about. Thank you Lauran

Date of experience: March 30, 2021
Brazil
1 review
0 helpful votes
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Very attentive
March 30, 2021

Jethro was very attentive, even though my problem was solved by the employer himself

Date of experience: March 30, 2021
India
1 review
0 helpful votes
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Wonderful Experince
March 30, 2021

Being fairly new to Freelancer, I was a bit skeptical about how to go about trying to deal with a situation I was facing. However, the support team was extremely helpful and ensured my situation was dealt with in a professional manner. Kudos to the team. Thank you once again for the kind support you gave me.

Date of experience: March 30, 2021
Philippines
1 review
0 helpful votes
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Virtual Assistant
March 30, 2021

I got charged with a project I accepted twice with an employer who used 2 accounts. Being a newbie to this job site, being charged with $50 is way too much. I'm glad the SUPPORT TEAM of Freelancers were able to solve the problem for me, cancelled the charged project commission and advised me to be more careful in accepting projects the next time. THANK YOU, Freelancer's Support Team for assisting me on this problem. God bless!

Date of experience: March 30, 2021
India
1 review
0 helpful votes
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Good experience with freelancer
March 30, 2021

It was very good experience with freelancer team. Quick solution of my problem.

Date of experience: March 29, 2021
Serbia
1 review
0 helpful votes
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Freelancer support serviece
March 30, 2021

They are very kindly and helply. If you work on this site you will feel good about everything
Thanks so much!

Date of experience: March 29, 2021
Senegal
1 review
0 helpful votes
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Experience with Freelancer
March 29, 2021

Hello,
My experience with Freelancer was good. Only point where i have problem to undustand is, about the Fee. It's seems even you have 00, at your balance you can apply at projects, and when you have 100, what is the rôle of the"Fee"?

Date of experience: March 29, 2021
BO
1 review
0 helpful votes
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Reembolso
March 29, 2021

Me atendieron con rapidez, estoy satisfecho y creo que es una buena plataforma.

Date of experience: March 29, 2021
Pakistan
1 review
0 helpful votes
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Best Problem Solver
March 29, 2021

Lauren is very great. I asked some question and he solved my every problem related to him. He helped me Alot. May Allah (God Almighty) Bless him in this world and the world after Death.
May Allah Bless him with the knowledge of Deen e Islam and make him true Muslim. May he and his family blessed with paradise after Death and all their wishes comes true in both worlds.

Date of experience: March 29, 2021
Argentina
1 review
0 helpful votes
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Thank you Kelvin
March 29, 2021

Kelvin from Support helped me solve one issue concerning card authentication. He was very polite and efficient.

Date of experience: March 29, 2021
Illinois
1 review
0 helpful votes
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Project status questions
March 29, 2021

Very good. Prompt, accurate, and informative. Five stars.

Date of experience: March 29, 2021
Kenya
1 review
0 helpful votes
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Freelancer support
March 29, 2021

Am glad to have a wonderful support team with Freeelancer General support team, precisely Nicholl O.
The assistance through live chat was timely and very helpful

Date of experience: March 29, 2021
Bangladesh
1 review
0 helpful votes
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There was a serious issue which she resolved with care. I bet she is one of the beauty with the brain when it comes to freelancer support service. To me, people like Amanda Clemens are the true face of freelancer.com. Thank you, Amanda.

Date of experience: March 28, 2021
Bangladesh
1 review
0 helpful votes
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Very Helpful!
March 29, 2021

Things were smooth after her help! Thank you! Sabrina helped me with a project that was expired for the client to leave a review!

Date of experience: March 28, 2021
Malaysia
1 review
0 helpful votes
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Earlier I put the wrong bid for my freelancer, in 24hrs, the customer support from Freelancer.com helped solve the issue. Great job!

Date of experience: March 28, 2021
Argentina
1 review
0 helpful votes
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Great support
March 28, 2021

Nicholl was very kind and gave me good and quick assistance with my issue

Date of experience: March 28, 2021
AE
1 review
0 helpful votes
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Excellent Customer Support Team
March 28, 2021

The staff (Raven B) was very helpful and fast to answer my questions. Great service, please keep it up!

Date of experience: March 28, 2021
Philippines
1 review
0 helpful votes
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It is easy to get the answer
March 28, 2021

It is easy to get the answer and polite, overall it a great experience

Date of experience: March 28, 2021
Bangladesh
1 review
0 helpful votes
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Very good assistant.
March 28, 2021

I was stuck with a problem and I decided to contact the freelancer support team, after that, I got the solution to my problem. Thanks, the freelancer support team.

Date of experience: March 28, 2021