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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Mongolia
1 review
0 helpful votes
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Very efficient and fast
April 2, 2021

An employer attempted to scam me with an upfront security fee for "the project" that i was hired for. I refused to send him the money but then I realized i was left with -75$ project acceptance fee in my balance.
I immediately chatted with freelancer support, they banned the scammer employer and refunded my project acceptance fee right away.
Thank you general support officer Avery. V!

Date of experience: April 2, 2021
Spain
1 review
0 helpful votes
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Todo bien
April 2, 2021

Todo bien, me ha atendido en lo que podia con los datos que tenia, estoy a la espera que establezca contacto con la otra parte,

Date of experience: April 2, 2021
Canada
1 review
0 helpful votes
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Chat session with Lauren
April 2, 2021

As I am new to Freelancer, I had a question about the number of bids provided, as well as bidding on fraudulent projects. Lauren was very friendly, and helpful, providing me with information on how to identify possible scammers. Overall a very positive experience, and I look forward to continuing my time on Freelancer.

Date of experience: April 2, 2021
India
1 review
0 helpful votes
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Problem solved
April 2, 2021

Freelance support team help me to know where and why my amount deduct, and they give bonus money.

Date of experience: April 2, 2021
Serbia
1 review
0 helpful votes
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Quick and efficient, well done
April 2, 2021

A very good support team, quick respond, kind, all compliments.

Date of experience: April 1, 2021
Pakistan
1 review
0 helpful votes
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SHE understands my problem and cooperates me patiently a big thank you to Lauren D. :)

Date of experience: April 1, 2021
Ukraine
1 review
0 helpful votes
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Response
April 1, 2021

Thank you Lauren for helping me, very good assistant.

Date of experience: April 1, 2021
VE
1 review
0 helpful votes
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Language setting
April 1, 2021

I was very kindly attended by Orion on how to configure and receive projects in the Spanish language

Date of experience: April 1, 2021
India
1 review
0 helpful votes
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Help with Project fee Refund
April 1, 2021

I reached out to freelancer support because an employer of a project shut their account and I lost not only my earnings but also the project fees. The support was prompt and swift and I got my project fees back.

Date of experience: April 1, 2021
Bangladesh
1 review
0 helpful votes
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Customer support system.
April 1, 2021

Freelancer customer support is really helpful. I have faced a problem yesterday, then I knocked on the support system. And my problem was fixed.

Date of experience: March 31, 2021
Turkiye
1 review
0 helpful votes
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Give clear answers and guided well
March 31, 2021

I made a mistake on giving a job, customer represetative put customer satisfaction in front, and gave clear instruction and answers

Date of experience: March 31, 2021
RU
1 review
0 helpful votes
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Great support
March 31, 2021

It was very pleasure to talk with freelancer support team. They judge everything fairly. I am very please to be one member of freelancer. Thank you.

Date of experience: March 31, 2021
Lebanon
1 review
0 helpful votes
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Thank you sir for your great response and very helpful advices
Excellent agent!
Very professional

Date of experience: March 31, 2021
India
1 review
0 helpful votes
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I had a couple of issues. These issues have me sleepless nights so I took them up with the team freelancer. Most amazing thing experience has been their quick response. It did take a while to follow it up but everytime I got a polite response. At times I was a but rude for obvious reasons and I regret the same. The issues stand resolved and I'm thankful to your team for being empathetic.
I do have a concern about some scammers being present who put up fake projects that waste bids and time. I sincerely hope these things wil be dealt with strictly by your respective teams.

Date of experience: March 31, 2021
Canada
1 review
0 helpful votes
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I was disappointed that I could not let the two different talents collaborate, and share the contest Prize, for producing the illustrations I need for my Children's book.

Date of experience: March 30, 2021
Egypt
1 review
0 helpful votes
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The problem was solved quickly
March 31, 2021

My account was suspended due to many attempts to document the address. I contacted the support team via e-mail, and they responded quickly... and they explained all the details and reasons for which my account was suspended. And there was very understand with me, and the account was reactivated in a very short time

Date of experience: March 30, 2021
Malaysia
1 review
1 helpful vote
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Freelancer Support had been corteous and responsive throughout the whole communication. One of the best I experienced compared to other support services. Keep it up!

Date of experience: March 30, 2021
GB
1 review
0 helpful votes
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Refund help
March 30, 2021

They were very helpful and dealt with my case efficiently

Date of experience: March 30, 2021
Canada
1 review
0 helpful votes
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Great help!
March 30, 2021

TThe person was of great use to me. I had a little problem on the site but the support helped me greatly and gave me back confidence

Date of experience: March 30, 2021
California
1 review
0 helpful votes
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Review
March 30, 2021

It was great and super helpful! :). I asked about my account restriction lift date and the answer was delivered to me promptly by a customer service agent. :)

Date of experience: March 30, 2021