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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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As always good customer services
April 7, 2021

Simply, I always find them helpful. I love their customer services.

Date of experience: April 6, 2021
Philippines
1 review
0 helpful votes
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Agent not knowledgable
May 6, 2021

The agent is not ready to answer queries and address the issue right away.

Date of experience: April 6, 2021
Egypt
1 review
0 helpful votes
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Highly informative
April 6, 2021

Kelvin from the support team has been very patient, informative and professional. I hardly know anything about registration process and I was stuck on verification. I was given plenty of information to have my issue sorted.

Date of experience: April 6, 2021
Pakistan
1 review
0 helpful votes
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Fantastic work
April 6, 2021

I Have used this platform on my real base earning. So far I don't even know how many times your team has helped me. Experience is fantastic. Today I have suggested my friend your platform.

Date of experience: April 6, 2021
Colorado
1 review
0 helpful votes
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Wrong credit card useage
April 6, 2021

I had made a mistake by choosing the wrong credit card to deposit funds. Avery V very quickly and professionally helped me correct my mistake. I was very satisfied with his patient and spot on support.

*******@gwvideo.com

Date of experience: April 6, 2021
Bangladesh
1 review
0 helpful votes
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Very usefull assist.
April 6, 2021

Freelancer.com is best service provider. They chat as long as need.and i can always chat with them.

Date of experience: April 6, 2021
Pakistan
1 review
0 helpful votes
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Excellent support
April 6, 2021

Response from Marcela P. Was fast. Relevant information provided and we have non stop communication until it resolved.
Thank you Marcela P.

Date of experience: April 6, 2021
India
1 review
0 helpful votes
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Excellent
April 6, 2021

The agent was awesome it helped me out and cleared my confusion.

Date of experience: April 6, 2021
Canada
1 review
0 helpful votes
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Very good
April 6, 2021

Very good. Customer experience was very good. Good good very good

Date of experience: April 6, 2021
India
1 review
0 helpful votes
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Good Assistance Provided.
April 6, 2021

Thanks for the help in resolving the issue of a scam project awarded.

Date of experience: April 5, 2021
Egypt
1 review
0 helpful votes
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Support Center (Chat)
April 5, 2021

Very helpful and detailed to the point, Fast response rate.

Date of experience: April 5, 2021
Sri Lanka
1 review
0 helpful votes
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Great person, great communication
April 5, 2021

Great communication on the expectations. Gave a clear instruction and hope he would be a best asset for the freelancer team.

Date of experience: April 5, 2021
Mexico
1 review
0 helpful votes
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Excelllent attention
April 5, 2021

Fast and efficient, all the information is clear and i can resolve the issue in less of 10 min.

Date of experience: April 5, 2021
Sri Lanka
1 review
0 helpful votes
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Fast and helpful
April 5, 2021

Quickly helped to get my issue fixed. Very polite and helpful

Date of experience: April 5, 2021
Portugal
1 review
0 helpful votes
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I had a problem with a unfair dispute and the Freelancer Team was very helpful.
However I am leaving the website for unfair clients/recruiters on the platform

Date of experience: April 5, 2021
Belgium
1 review
0 helpful votes
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Lauren was great
April 4, 2021

Lauren was kind and professional. She helped me well with the issue that I had.

Date of experience: April 4, 2021
Bahrain
1 review
0 helpful votes
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Freelancer
April 2, 2021

Best experience ever on Freelancer. I Always get Fastest And Lightning Reply and Assistance from Freelancer Support Team. Simply Freelancer Team Work is Incredible..

Date of experience: April 2, 2021
Ukraine
1 review
0 helpful votes
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Hello) My username *******@juneshine.
The chat session with Orion A. Was very helpful, and I received the answers to all my concerns very fast. Thank you, 5 star support! C:
The only problem is that the chat itself is kind of lagging, I need to refresh the page regularly to check for updates and to send new messages. Also, for some reason, only parts of my messages are being sent. Please do something about it :(

Date of experience: April 2, 2021
Mongolia
1 review
0 helpful votes
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Very efficient and fast
April 2, 2021

An employer attempted to scam me with an upfront security fee for "the project" that i was hired for. I refused to send him the money but then I realized i was left with -75$ project acceptance fee in my balance.
I immediately chatted with freelancer support, they banned the scammer employer and refunded my project acceptance fee right away.
Thank you general support officer Avery. V!

Date of experience: April 2, 2021
Spain
1 review
0 helpful votes
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Todo bien
April 2, 2021

Todo bien, me ha atendido en lo que podia con los datos que tenia, estoy a la espera que establezca contacto con la otra parte,

Date of experience: April 2, 2021