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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Quick and helpful
April 10, 2021

The agent was very patient and solved my issue efficiently.

Date of experience: April 10, 2021
India
1 review
0 helpful votes
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Excellent customer service
April 10, 2021

Customer service was prompt in handling all my issues.

Date of experience: April 10, 2021
Turkiye
1 review
0 helpful votes
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Successful
April 10, 2021

Instantly solved my problem thank you so much thank you so much
Thank you so much

Date of experience: April 10, 2021
South Africa
1 review
0 helpful votes
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Helped with a scam
April 10, 2021

Thank you for your help and understanding. Hope this app will bring only good to people and that all the scammers will be stoped

Date of experience: April 10, 2021
Germany
1 review
0 helpful votes
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Very satisfied
April 10, 2021

Sabrina is very great!
I knew the problem I was suffering the most in time and really did my best to help.
I'm very satisfied.

Date of experience: April 9, 2021
Turkiye
1 review
0 helpful votes
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Helpful and fast...
April 9, 2021

The customer service is so helpful and they had interested to me very good. I'm so glad to contact them.

Date of experience: April 9, 2021
Ukraine
1 review
0 helpful votes
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Great service
April 9, 2021

I've solved my problem within 5 minutes, great service, very fast, easy and productive, thank you!

Date of experience: April 9, 2021
Illinois
1 review
1 helpful vote
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Orion was very polite and guided me with some perplexing issues regarding my payment method and credit card which had me worried, they made the experience far easier.
Thank you.

Date of experience: April 9, 2021
Egypt
1 review
0 helpful votes
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She was very helpful
April 9, 2021

Very amazing and helpful one it is my pleasure to contact she today

Date of experience: April 9, 2021
Malaysia
1 review
0 helpful votes
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Very helpful and patient
April 9, 2021

She is quick to understand the situation I'm having and process the request quickly.

Date of experience: April 9, 2021
Nigeria
1 review
0 helpful votes
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Great Experience
April 9, 2021

Hi, my experience using Freelance has been great. I have been using it for close to three years and it has provided an avenue for me to earn extra income. Keep up the excellent work!

Date of experience: April 9, 2021
India
1 review
0 helpful votes
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Good support work
April 9, 2021

Good support by Lauren D. Lauren is very good. Helped me a lot. Big Thanks.

Date of experience: April 9, 2021
Pakistan
1 review
0 helpful votes
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Excellent and timely response
April 9, 2021

Agent was nice and asked if I had further questions?

Date of experience: April 9, 2021
Sri Lanka
1 review
0 helpful votes
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Great
April 9, 2021

Very satisfied with the service. Explained well in my problems and gave the quick solutions in my case. Thank you.

Date of experience: April 9, 2021
Malaysia
1 review
0 helpful votes
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Good service
April 9, 2021

I have an issue and a freelancer's support did response to my concern with a good approach.

Date of experience: April 9, 2021
Australia
1 review
0 helpful votes
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Online support
April 8, 2021

I needed help with a payment that had accidentally gone through twice. I could not get connected to a live chat and after 10 minutes requested a ticket. I was contacted after that and received good support and the issue was resolved. Overall happy with the service.

Date of experience: April 7, 2021
Nigeria
1 review
0 helpful votes
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Review
April 7, 2021

Very swift and quick.
Thank you for making my first experience a fantastic experience.
Have a good day Hayley.

Date of experience: April 7, 2021
Denmark
1 review
0 helpful votes
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Your e-mail service
April 7, 2021

When I got your last e-mail I instantly read 'Your payment has been cancelled' - at first I didn't notice your Re so I was quite baffled. It would be much better that you start a new e-mail row when things have changed profoundly as in my case where my payment has been accepted. Apart from that I am quite sure that I can address you and get a fine answer. And considering that I am not the brightest boy in the class I think I will need you also in future. Many thanks.

Date of experience: April 7, 2021
California
1 review
0 helpful votes
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Amazing Service
April 7, 2021

I had an issue with my private information being posted. I was given amazing support and will continue to use freelancer for their amazing service and transparency.

Date of experience: April 7, 2021
Denmark
1 review
0 helpful votes
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Review of Lauren
April 7, 2021

He/she was good at understanding and giving information. He is fast and gave me the suitable information needed.

Date of experience: April 7, 2021