Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Heidi E.
Unfollow Heidi E.
Share Review
Report Review

I had multiple charges that was a concern, and Debra E resolved the issue promptly. A detailed response cleared up the confusion and her communication throughout was outstanding.

Date of experience: September 14, 2020
Pakistan
1 review
0 helpful votes
Follow Abdul R.
Unfollow Abdul R.
Share Review
Report Review

Appreciation
September 15, 2020

They help you in every situation.
They guide you.
They Support you well.
Bundle of thanks to you freelancer team.

Date of experience: September 14, 2020
India
1 review
0 helpful votes
Follow Aditya E.
Unfollow Aditya E.
Share Review
Report Review

Effective and Responsive..
September 14, 2020

So far, the journey with Freelancer has been promising. Their support team is nice and helpful.
My issues were instantly addressed and resolved.

Date of experience: September 14, 2020
Nepal
1 review
0 helpful votes
Follow Janak E.
Unfollow Janak E.
Share Review
Report Review

Prompt and very supportive
September 14, 2020

Thank you, Macall for offering prompt and great quality support with every detail needed. You people are simply awesome!

Date of experience: September 13, 2020
Bangladesh
1 review
0 helpful votes
Follow Ashik C.
Unfollow Ashik C.
Share Review
Report Review

Review
September 13, 2020

He/She was very helpful. They were very quick to respond and understood my problem instantly

Date of experience: September 13, 2020
New Zealand
1 review
0 helpful votes
Follow Sandeep K.
Unfollow Sandeep K.
Share Review
Report Review

Very easy to resolve one of my payment issue with Freelancer. Had couple of emails but it was good that it was resolved quickly.

Date of experience: September 13, 2020
New York
1 review
0 helpful votes
Follow Beverly B.
Unfollow Beverly B.
Share Review
Report Review

Eula was wonderful!
September 13, 2020

Eula was so helpful in resolving my issue that had been plaguing me for weeks. Polite, efficient, understanding and even gave me some helpful links.

Date of experience: September 12, 2020
Serbia
1 review
0 helpful votes
Follow Katarina H.
Unfollow Katarina H.
Share Review
Report Review

Ashton
September 12, 2020

Reported possible scam to Ashton and my concerns about employer. He reacted promptly and professionally. Well done Ashton!

Date of experience: September 12, 2020
GB
1 review
0 helpful votes
Follow Asad S.
Unfollow Asad S.
Share Review
Report Review

Refund Deposit Request
September 11, 2020

I had a chat with Ashton D, such a nice person, he has forwarded my request without any hesitation or delay.

Date of experience: September 11, 2020
India
1 review
0 helpful votes
Follow Shivank L.
Unfollow Shivank L.
Share Review
Report Review

Nice talking
September 11, 2020

Supported very well and was very satisfied. Thumbs up

Date of experience: September 11, 2020
Canada
1 review
0 helpful votes
Follow Juan S.
Unfollow Juan S.
Share Review
Report Review

Account assistanship
September 11, 2020

Great feedback and excelent job, He/she listened my problem and try to help me nicely. His/her name was Ashton D.

Date of experience: September 11, 2020
India
1 review
0 helpful votes
Follow Dheeraj S.
Unfollow Dheeraj S.
Share Review
Report Review

I love you freelancer team you has considered my request to refund amount which was automatically deducted by them
As I share my concern that the amount is deducted automatically and I do not have any intention to get membership they have refunded the money which was deducted
Love you freelancer entire team

Great experience

Date of experience: September 10, 2020
GB
1 review
0 helpful votes
Follow Vasile L.
Unfollow Vasile L.
Share Review
Report Review

Dabra is wonderful!
September 10, 2020

Dabra listened my pain carefully and tried to resolve my issue kindly.
I was very happy to take with Dabra and really liked.
Thank you very much Dabra!

Date of experience: September 10, 2020
Egypt
1 review
0 helpful votes
Follow Mohamed M.
Unfollow Mohamed M.
Share Review
Report Review

I had a problem in my monthly subscription and Eula R. Helped me in my problem fastly, friendly, and effectively, I wanna thank Eula R. Again for solving my problem and say this was one of the best support experiences that I have had ever

Date of experience: September 10, 2020
AE
2 reviews
8 helpful votes
Follow Buddhika B.
Unfollow Buddhika B.
Share Review
Report Review

This is a completely useless platform compared to Upwork, I Just open my account and tried to find a Freelancer, finally, I found a good one during the chat, freelancer.com has closed my account due to violation of terms and conditions, what exactly the terms and condition, is it just close accounts, freelancers please avoid this website as clients can not use the service. I believe that without clients you do not get any job, perhaps work with upwork.com

Date of experience: September 10, 2020
Indonesia
1 review
0 helpful votes
Follow NAOMI S.
Unfollow NAOMI S.
Share Review
Report Review

Review for Byron C.
September 10, 2020

Out of all the customer service I've spoken with on Freelancer.com, Byron C. Is the most helpful and friendly person. He is very patient and helpful to help solve my problems and issues on Freelancer.com. Thank you very much Byron!

Date of experience: September 9, 2020
California
1 review
0 helpful votes
Follow con T.
Unfollow con T.
Share Review
Report Review

I had a friendly representative: fast, responsive, fantastic customer service! Thank you Ashton!

Date of experience: September 9, 2020
Egypt
1 review
0 helpful votes
Follow abdo n.
Unfollow abdo n.
Share Review
Report Review

It's an excellent service that helped me a lot by Emeline, I am very happy to deal with this excellent service

Date of experience: September 9, 2020
Spain
1 review
0 helpful votes
Follow yes n.
Unfollow yes n.
Share Review
Report Review

Great service from emeline
September 10, 2020

Great service from Emeline quick and helpfull, and would recommend her customer service to everybody.

Date of experience: September 9, 2020
Nigeria
1 review
0 helpful votes
Follow Sunday A.
Unfollow Sunday A.
Share Review
Report Review

I had issues with my employer and I was amazed with the quick resolution provided by Freelancer customer support team member.

Keep up good work

Date of experience: September 8, 2020