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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Assistance feedback
September 8, 2020

Noelle F. Did a wonderful job in assisting me with multiple querries I was facing in a project and managed to clear all of them.

Date of experience: September 8, 2020
Brazil
1 review
0 helpful votes
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Outstanding support
September 7, 2020

My question was resolved promptly. Very good customer support.

Date of experience: September 7, 2020
Philippines
1 review
0 helpful votes
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Great guy!
September 7, 2020

I have a great experience with Japhet. He even help me to fix some issue I haven't notice.
The refund is now being process. Problem Solved.

Date of experience: September 7, 2020
Missouri
1 review
0 helpful votes
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Freelance website is fair and honest! I was treated as a commodity. The entire process is streamline and efficient. Freelancers are given equal rights!

Date of experience: September 7, 2020
Morocco
2 reviews
0 helpful votes
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Josie G's service
September 7, 2020

Josie G. Is professional. She performed a high-quality service. She helped me understand how bids are replenished.

Date of experience: September 7, 2020
Australia
2 reviews
23 helpful votes
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Freelancer.com has milestone progress and a dispute resolution system in place to protect both job posters and freelancers alike. You can always narrow down the list of candidates for your job with robust filters and hire someone directly by clicking the "Hire Me" button on their profile if you feel they are the person for the job.

Date of experience: September 6, 2020
India
1 review
0 helpful votes
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I am very glad to have come across the website freelancer.com. It is a lovely place to get hired and hire people who will complete the tasks as per your requirement. And regrading a complaint about my employer, the team responded quickly and solved it real soon. I loved the work and the customer care system. Way to go guys!

Date of experience: September 5, 2020
Colombia
1 review
0 helpful votes
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Really Helpful
September 5, 2020

Ashton was really kind and helped with everything I needed. Great attention

Date of experience: September 5, 2020
Egypt
1 review
0 helpful votes
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Great
September 5, 2020

It was helpful Ashton D helped me to solve my problem in a short time

Date of experience: September 5, 2020
Ecuador
1 review
0 helpful votes
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Very Helpful and insightful
September 5, 2020

Answered all our questions perfectly. Helped us tremendously with our problems.

Date of experience: September 5, 2020
Nepal
1 review
0 helpful votes
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Helping to reactivate
September 5, 2020

It was great communicating with the support team all thanks to you. Keep supporting and making us confusion free.

Date of experience: September 5, 2020
Bangladesh
1 review
0 helpful votes
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The help was needed, I contacted the support teem to get it fixed and they fixed it quickly i was very happy with
Support teem. Thanks for great freelancer support teem.

Date of experience: September 5, 2020
Maryland
1 review
0 helpful votes
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Experience with Ashton D
September 4, 2020

Asked to have project fee removed because employer asked me to work outside Freelancer. Ashton was very helpful and patient.

Date of experience: September 4, 2020
RU
1 review
0 helpful votes
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Great
September 4, 2020

Thanks for your help.
Very responsible and kindly.

Date of experience: September 4, 2020
Turkiye
1 review
0 helpful votes
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Good services
September 4, 2020

Ashton D supported me very excellent.
It was too lated night
But he chated with me and helped me as good
Thank you for his supporting.

Date of experience: September 4, 2020
Florida
1 review
0 helpful votes
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Great support
September 4, 2020

Very fast and effective. I am a first time user therefore wanted to get some details and my concerns were answered.

Date of experience: September 4, 2020
India
1 review
0 helpful votes
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Employee He has given us the wrong review without completing the work
Thank you thank you
I glad for help

Date of experience: September 4, 2020
Tunisia
1 review
0 helpful votes
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Epic general support
September 4, 2020

I had Marina B. As an assistant after sending a message to the support she was a very good assistant i really liked the way she was talking to me and her advice, thanks again Marina <3

Date of experience: September 4, 2020
India
1 review
0 helpful votes
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Debra E. Has looked into my issue and provided resolution super fast. Thanks for your help and will sure reach out in future if I need any more help.

Date of experience: September 4, 2020
Lebanon
1 review
0 helpful votes
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Ashton D rocks
September 3, 2020

Just finished a discussion with Ashton regarding some issue, he was super helpful

Date of experience: September 3, 2020