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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow MD Siddiqur Q.
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Jonny politely heard my talking and provided me with all the rules and details about PFP. I was so happy with his conversation and helpfulness.

Date of experience: March 24, 2025
Bangladesh
1 review
0 helpful votes
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I am new to this platform. I faced a small problem here, but the freelancer staff was able to assist me to resolve my problem. Thanks for making it so easy for me to use and I'd like to use this platform for a long time. Thanks

Date of experience: March 24, 2025
Viet Nam
1 review
0 helpful votes
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All good
April 3, 2025

All good here thank you for your support it was helpful

Date of experience: March 24, 2025
India
1 review
0 helpful votes
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Awesome support from Ami
April 3, 2025

The support personnel was very quick and to the point.

Date of experience: March 23, 2025
Japan
1 review
0 helpful votes
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About money refund
April 3, 2025

This guy Andrei M really helped my issue. So all my problems are clearly solved because of him.
Thank you so much.

Date of experience: March 23, 2025
Kenya
1 review
0 helpful votes
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Super Service
April 2, 2025

Margaux S. Was very fast to resolve my concern and even went beyond to explain to me how the withdrawal and deposits work. Great team!

Date of experience: March 23, 2025
Bangladesh
1 review
0 helpful votes
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Sopportive
April 2, 2025

Thank you for the support. It helps me to solve my bid related issue.

Date of experience: March 23, 2025
Bangladesh
1 review
0 helpful votes
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Problem with fund lock
April 2, 2025
Updated review

Margaux S helped me with my problem in sufficient time. My problem is still pending, I hope it will be resolved soon.

Date of experience: March 23, 2025

Fund lock issue
April 1, 2025
Previous review

Danette O has given me enough time to help me. I am grateful to him.

Date of experience: March 22, 2025
Brazil
1 review
0 helpful votes
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Atendimento top
April 2, 2025

A atendente do suporte foi suporte atenciosa e supriu minha necessidade.

Date of experience: March 23, 2025
KR
1 review
0 helpful votes
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Perfect support
April 2, 2025

Ami is a good supporter and have quickly replied for my question

Date of experience: March 22, 2025
Philippines
1 review
0 helpful votes
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Two agents helped me a lot today!
April 2, 2025

I appreciate these agents who helped me with my concern, as I am a customer service agent too.

Date of experience: March 22, 2025
Argentina
1 review
0 helpful votes
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Excellent service Danette O
April 1, 2025

Excellent service from Danette O, she answered all my questions, helped me with my problem, very kind, helpful, excellent from every point of view.

Date of experience: March 22, 2025
GB
1 review
0 helpful votes
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Danette O
April 1, 2025

Great Service and great help. Was able to solve my issue instantly and was very professional. Good enough for me to take my time to write this positive review which is saying a lot.

Date of experience: March 22, 2025
Pakistan
1 review
0 helpful votes
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I participated in a contest on Freelancer, investing significant time and effort into delivering a high-quality project. However, the contest holder set a very low prize for a project that required extensive work. Despite fulfilling all requirements, the client disputed the contest, which felt unfair.

Freelancer's dispute resolution process has been slow, and I feel that freelancers need better protection in such cases. Clearer contest guidelines and a fairer resolution system would improve the experience.

I hope Freelancer takes steps to support freelancers who put in genuine effort and ensure that contest holders offer fair compensation for the work required.

Date of experience: March 22, 2025
Canada
1 review
0 helpful votes
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Jackie did help me in getting my funds back from a dormant account. I do appreciate Jackie' help and prompt action. I could now use these funds received back from dormant account fees and other new funds to get project completed.
Thank you!

Date of experience: March 22, 2025
Switzerland
1 review
0 helpful votes
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Very Helpful
March 30, 2025

Polite and attentive and able to trouble shoot and make decisions:)
She is doing a service to Freelancer and I would give her a payrise.

Date of experience: March 20, 2025
Philippines
1 review
0 helpful votes
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Margaux S. Did a great job
March 30, 2025

Margaux S. Did a great job in helping me with my concerns. Very friendly, approachable and empathetic.

Date of experience: March 20, 2025
India
1 review
0 helpful votes
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Very nice support
March 30, 2025

Hi Danette O. "I had a great experience with the freelancer support team. They were responsive, knowledgeable, and handled my concerns efficiently. Their professionalism and willingness to assist made the process smooth and stress-free. I appreciate their dedication to ensuring a great experience for freelancers. Highly recommended!"

Date of experience: March 20, 2025
Australia
1 review
0 helpful votes
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Great support
March 30, 2025

I talked with Russell for video verification. We actually enjoyed talking not just taking an interview! Great experience

Date of experience: March 20, 2025
Thailand
1 review
0 helpful votes
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Throughout the process from sign-up to setting up my profile and becoming verified - I have found fantastic support and professionalism from my engagements with Freelancer staff *******@RussellVerified *******@FLFrank. They have been both very responsive and detailed in their communication with me. Staff I would be proud to have in my own business.

Date of experience: March 1, 2025