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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I am new to this platform. I faced a small problem here, but the freelancer staff was able to assist me to resolve my problem. Thanks for making it so easy for me to use and I'd like to use this platform for a long time. Thanks
The support personnel was very quick and to the point.
This guy Andrei M really helped my issue. So all my problems are clearly solved because of him.
Thank you so much.
Margaux S. Was very fast to resolve my concern and even went beyond to explain to me how the withdrawal and deposits work. Great team!
Thank you for the support. It helps me to solve my bid related issue.
Margaux S helped me with my problem in sufficient time. My problem is still pending, I hope it will be resolved soon.
Danette O has given me enough time to help me. I am grateful to him.
A atendente do suporte foi suporte atenciosa e supriu minha necessidade.
I appreciate these agents who helped me with my concern, as I am a customer service agent too.
Excellent service from Danette O, she answered all my questions, helped me with my problem, very kind, helpful, excellent from every point of view.
Great Service and great help. Was able to solve my issue instantly and was very professional. Good enough for me to take my time to write this positive review which is saying a lot.
I participated in a contest on Freelancer, investing significant time and effort into delivering a high-quality project. However, the contest holder set a very low prize for a project that required extensive work. Despite fulfilling all requirements, the client disputed the contest, which felt unfair.
Freelancer's dispute resolution process has been slow, and I feel that freelancers need better protection in such cases. Clearer contest guidelines and a fairer resolution system would improve the experience.
I hope Freelancer takes steps to support freelancers who put in genuine effort and ensure that contest holders offer fair compensation for the work required.
Jackie did help me in getting my funds back from a dormant account. I do appreciate Jackie' help and prompt action. I could now use these funds received back from dormant account fees and other new funds to get project completed.
Thank you!
Polite and attentive and able to trouble shoot and make decisions:)
She is doing a service to Freelancer and I would give her a payrise.
Margaux S. Did a great job in helping me with my concerns. Very friendly, approachable and empathetic.
Hi Danette O. "I had a great experience with the freelancer support team. They were responsive, knowledgeable, and handled my concerns efficiently. Their professionalism and willingness to assist made the process smooth and stress-free. I appreciate their dedication to ensuring a great experience for freelancers. Highly recommended!"
I talked with Russell for video verification. We actually enjoyed talking not just taking an interview! Great experience
Throughout the process from sign-up to setting up my profile and becoming verified - I have found fantastic support and professionalism from my engagements with Freelancer staff *******@RussellVerified *******@FLFrank. They have been both very responsive and detailed in their communication with me. Staff I would be proud to have in my own business.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

