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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Ashton D so involved and so quick
July 15, 2020

My problem was understand very quickly by Ashton D, and he solved it very professionally.

Date of experience: July 15, 2020
Italy
1 review
0 helpful votes
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Refund Issue resolved
July 15, 2020

I was unaware of the membership activation and I was being charged every month without my knowledge. The freelancers support agent called Ashton helped me out to resole this issue and refunded the two months membership amount and also cancelled my membership. I am very glad now and satisfied. Thumbs up to Ashton. May God bless her more and more

Date of experience: July 15, 2020
Canada
1 review
0 helpful votes
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Quick response
July 14, 2020

It was easy to connect and discuss the issues. Quickly answered the

Date of experience: July 14, 2020
India
1 review
0 helpful votes
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Really helpful
July 14, 2020

Ashton was really helpful and understands the matter really well. Thanks for helping me out. God bless and lots of appreciation.

Date of experience: July 14, 2020
India
1 review
0 helpful votes
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Helpful service
July 14, 2020

Freelancer is not just a service. They are helping a lot of peoples. In every step

Date of experience: July 14, 2020
Bangladesh
1 review
0 helpful votes
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Great experience I achieved
July 14, 2020

Overall great freelancer support I received, thank you so much to assist me

Date of experience: July 14, 2020
Argentina
1 review
0 helpful votes
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Help with employer
July 14, 2020

Freelancer helped me, they gave me information and didn't charge any fee. An employer required a Job, Then he made a violation of the system, so his account was closed. I asked why he didn't answer The chat any more, freelancer answered quickly and put my fee again to 0.

Date of experience: July 13, 2020
India
1 review
0 helpful votes
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Noelle f thank you
July 12, 2020

Thank you for helping me and I am happy to freelancer service

Date of experience: July 12, 2020
India
1 review
0 helpful votes
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I spoke to Mr. Ashton D. He was able to understand my concern, and he addressed it to my satisfaction. The improvement feedback I would give to freelancers is 'reduce the waiting time to get an agent, and also it would be good to have some visual indication that the agent is typing. Else we are not sure what is happening..

Date of experience: July 11, 2020
Serbia
1 review
0 helpful votes
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Book Interior Pages Design
July 11, 2020

Very helpful and quick. I'm satisfied with easy communication.

Date of experience: July 11, 2020
Canada
1 review
0 helpful votes
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Ashton agent, good support
July 11, 2020

I had a good experience with this agent (Ashton D) very kind support, thanks a lot

Date of experience: July 11, 2020
Pakistan
1 review
0 helpful votes
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My dispute error was instantly resolved by Noelle. Appreciate the concern and responsiveness.

Date of experience: July 11, 2020
Philippines
1 review
0 helpful votes
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The agent who assisted me, Byron, was very helpful and accommodating to all my inquiries. Very satisfying in taking immediate action to my concern.

Date of experience: July 11, 2020
GB
1 review
0 helpful votes
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Very Prompt reply, very professional, they helped me with cancelling a project that I no more needed.

Date of experience: July 10, 2020
Sri Lanka
1 review
0 helpful votes
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Customer support representative Ashton D. Was very helpful and informative- he catered to all of my concerns and questions regarding the closing of my account extremely well.

I am very pleased.

Date of experience: July 10, 2020
Colombia
1 review
0 helpful votes
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Ashton D.
July 10, 2020

I received support from Ashton D. And I'm very happy with the assistance he provided.

Date of experience: July 10, 2020
India
1 review
0 helpful votes
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5 Stars for Emeline L
July 10, 2020

Emeline L. Is a very nice person. She helps me a lot. You deserve 5 stars.

Date of experience: July 10, 2020
India
1 review
0 helpful votes
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Quick and correct help
July 9, 2020

I am really thankful to Ashton D for quickly resolving my query

Date of experience: July 9, 2020
India
1 review
0 helpful votes
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Excellent
July 9, 2020

Quick solution to my query and fixed immediately. Fastest support services comparing my past experiences.

Date of experience: July 9, 2020
India
1 review
0 helpful votes
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Very good to work with that platform there very supportive Here also process are good I have 150+ client Happy

Date of experience: July 9, 2020