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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow ravikant Z.
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Very good to work with that platform there very supportive Here also process are good I have 150+ client Happy

Date of experience: July 9, 2020
Bangladesh
1 review
21 helpful votes
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Pure scam
August 7, 2020

Pure scam... same problem like other freelancer... i complete a $100 project without any misunderstanding my client. When i try to windraw my fund is locked... they said problem is employer account is not verified... so this is issue between freelancer.com and employer, why my fund is locked?! They are a real scammer... please someone do something... they stole lot of money from freelancers...

Date of experience: July 8, 2020
Thailand
1 review
0 helpful votes
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Always here for us
July 8, 2020

The support team is very polite and professional. They always take patient to help us from time to time

Date of experience: July 8, 2020
Colorado
1 review
8 helpful votes
Follow Celestyna B.
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The freelancer was late with the work, worked on the WRONG thing, the quality was poor. I asked to stop work and get a refund. Was called names and harrassed by my freelancer. Meanwhile, my freelancer support person didn't get back to me, or left terse, useless messages. Ultimately, I had to dispute with my credit card company to try to get my money back. SUCH A SCAM, avoid at ALL costs!

Date of experience: July 7, 2020
India
1 review
0 helpful votes
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Support on messaging employer
July 7, 2020

Had a talk with Ashton D it was fantastic experience.

Date of experience: July 7, 2020
Ukraine
1 review
0 helpful votes
Follow Oleksii K.
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Great help
July 9, 2020

The contact feature of Freelancer.com is great.
I had a chat with a support team member Japhet about the locked funds.
He kindly helped me about the reason of the problem.
I think this feature is very helpful.
Thank you very much.

Date of experience: July 7, 2020
Serbia
1 review
0 helpful votes
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Amazing
July 9, 2020

I misunderstood how freelancer works as i made my account in 2017 or earlier. I made new project this year and i wasn't sure how charging works. This left me and my freelancer charged with the project we didn't finish as i tried to leave them a review. The support was extremely understanding and helpful.

Date of experience: July 7, 2020
Canada
1 review
0 helpful votes
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Prompt reply
July 7, 2020

The freelancer.com assistance was quick and helped to resolve the conflict.

Date of experience: July 7, 2020
Egypt
1 review
0 helpful votes
Follow Mina F.
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Great person
July 7, 2020

Japhet helped me in the best possible way
Quickly responded and solved the problem in a few seconds
He is really a wonderful person

Thank you Japhet

Date of experience: July 5, 2020
Nigeria
1 review
0 helpful votes
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I needed the assistance of the support center and Elizer gave me the necessary support, put me through and solved the problem!

Date of experience: July 5, 2020
Egypt
1 review
0 helpful votes
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Great Assistance
July 5, 2020

Actually it was more than satisfying. Rhian C was very helpful and patient with me. Responded to every question I asked very quickly.

Date of experience: July 5, 2020
Bangladesh
1 review
0 helpful votes
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Unresponsive Employer
July 5, 2020

Rhian C. Takes the time to find the problem and tries to give you a solution. It was really helpful.

Date of experience: July 5, 2020
India
1 review
0 helpful votes
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It was quick + save saving
July 5, 2020

It was quick + save saving.It saved my time and energy thanks a lot

Date of experience: July 5, 2020
Pakistan
1 review
0 helpful votes
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Awesome
July 5, 2020

I really appreciate the support they provide me. Highly appreciated.
They understand my problem and provide me full support.

Date of experience: July 5, 2020
Bangladesh
1 review
0 helpful votes
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Good feedback
July 4, 2020

I like the staff. He is very responsive guys. I like the person...

Date of experience: July 4, 2020
Florida
1 review
0 helpful votes
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Ashton did an excellent job of not responding to my 'share the pain" tone in the chat, not buying into the ire and asking good questions to drill down to the actual need, and then provided the info I needed to move forward with actually using the site. Whether we do or not is back to whether we run into any more issues being "Newbies" to the site, but you can thank Ashton for saving the decision to move on, for now.

Date of experience: July 4, 2020
Panama
1 review
0 helpful votes
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Quick and helpful
July 4, 2020

Good experience, ashton hel me with my questions...

Date of experience: July 4, 2020
Florida
1 review
0 helpful votes
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The support is very helpful and very easy to communicate. They are very nice person to communicate.

Date of experience: July 3, 2020
RU
1 review
0 helpful votes
Follow Yelena S.
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Solving issue
July 3, 2020

Rhian's communication was perfect.
He helped me with detailed descriptions and faster response.
I recommend him highly. :)

Date of experience: July 3, 2020
Pakistan
1 review
0 helpful votes
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Great Support
July 3, 2020

I was confused & and worried but Emeline supported me and resolved my issue in just minutes,
Thank you so much Emeline

Date of experience: July 3, 2020