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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

VE
1 review
0 helpful votes
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Good attention
July 2, 2020

Understood all the requirements I would love to use it again.

Date of experience: July 2, 2020
Indonesia
1 review
0 helpful votes
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I asked about my payment and language setting. He helps me a lot

Date of experience: July 2, 2020
Chile
1 review
0 helpful votes
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Great and efficient solution
July 1, 2020

It was a great experience, fast and reliable. It was up to my expectations and more.
Thank you

Date of experience: July 1, 2020
California
1 review
0 helpful votes
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Thank you!
July 1, 2020

Ashton was so helpful with my account! I'm strapped for cash right now and I wasn't getting any jobs from this so I asked for a refund and he was able to work it out for me! Thank you!

Date of experience: July 1, 2020
Canada
1 review
1 helpful vote
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Pleasantly provided the necessary information about Freelancers fees policy between employer and freelancer. Being a new member to this platform I felt Ashton D. Was informative and was beyond helpful by providing links to further explain the topic discussed.

Date of experience: July 1, 2020
Spain
1 review
0 helpful votes
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The best
July 1, 2020

Ha sido el mejor trato, ha contestado todas mis dudas en un tiempo record y me ha dejado mas tranquilo para poder seguir usando freelancer en futuras ocasiones y presentes.

Date of experience: July 1, 2020
France
1 review
0 helpful votes
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Very helpful
July 1, 2020

Must have misclicked somewhere - although I am concerned the wesbite was not clear anough - and booked up to 153 USD of extra options on my contest i really did not need nor want. Ashton went overboard to save my $#*! and my holidays at the same time. Thanks a bunch

Date of experience: July 1, 2020
Armenia
1 review
0 helpful votes
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Robye is the great supporter.
July 1, 2020

I was chatted about the problem regarding the membership. He was very kind and I was impressed so much.
I recomment this supportor highly.

Date of experience: July 1, 2020
NL
1 review
0 helpful votes
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Ashton D Helped me find a contest holder's profile after he deleted his contest while I was working on it. Very Helpful!

Date of experience: June 30, 2020
Illinois
2 reviews
1 helpful vote
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I have been using Freelancer.com for several months now to locate projects. Lately, there are more and more fake jobs being posted on Freelancer.com As of this past week I have counted over 100 fake jobs that are clearly fraudulent, designed to get the Freelancer to pay a fee to work for the job poster with promises of big compensation to follow.

I reported several of the fake/fraudulent posting to Freelancer.com, but they seem to have ignored my report.

Obviously, many freelancers are falling prey to the scam as the listings continue to increase.

Overall, I would caution anyone interested in utilizing Freelancer.com to be very diligent in which jobs you bid on. NEVER pay for a job!

Date of experience: June 29, 2020
GB
1 review
0 helpful votes
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First class support
June 30, 2020

I'm not usually a person that writes a review but I have to say that the support I've received from the freelance support team with just excellent, kind polite even though I made a couple of mistakes they were more than happy to help me. Just a great excellent service.

Date of experience: June 29, 2020
India
1 review
1 helpful vote
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Good support team
June 30, 2020

The site itself is good. Support team is also very much considerate. They take time to look at your problem and take actions accordingly. Overall experience is nice. Though I feel special attention should be given towards scams and fake profiles should be blocked to develop a fair working ground for the newcomers.

Date of experience: June 29, 2020
Australia
1 review
0 helpful votes
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After a bad experience with a poor freelancer, the company quickly arranged a refund and settled the matter. Excellent service represenative!

Date of experience: June 28, 2020
TW
1 review
0 helpful votes
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Kind assistance
June 28, 2020

Noelle helps me solve my issue perfectly, kindly.
Highly recommend!

Date of experience: June 27, 2020
India
1 review
0 helpful votes
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Thank you so much for helping me to understand the procedure of freelancer. It was nice experience with you.

Date of experience: June 26, 2020
Nigeria
1 review
0 helpful votes
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I once needed a refund for an automatically charged service I forgot to cancel. The customer care representative was kind and understanding about it and I got my refund after a short while.

Date of experience: June 26, 2020
Pakistan
1 review
0 helpful votes
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Best Support
June 26, 2020

Clear conversation & solved my problems ;) Many Thanks!

Date of experience: June 26, 2020
Pakistan
1 review
0 helpful votes
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Great Customer Support
June 26, 2020

Initially I had a bad impression with this platform due to some major setbacks. However, Sir Ashton. D. Was really able to make things better! He professionally resolved all of my issues which I really appreciate.

Date of experience: June 26, 2020
Italy
1 review
0 helpful votes
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I had a fast and supportive manager, who helped me in seconds!
The manager handled the problem in a nice and calm manner.

Date of experience: June 26, 2020
Philippines
1 review
0 helpful votes
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Project fees refund
June 26, 2020

I was very happy because they refunded back my money. Though it takes too long for them to release the money, I do understand that they have their own process. Overall I am satisfied

Date of experience: June 25, 2020