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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Project fees refund
June 26, 2020

I was very happy because they refunded back my money. Though it takes too long for them to release the money, I do understand that they have their own process. Overall I am satisfied

Date of experience: June 25, 2020
India
1 review
0 helpful votes
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Membership Issues
June 26, 2020

Nice solution provided with valuable information. The person was very much interactive throughout the chat and very helpful.

Date of experience: June 25, 2020
Germany
1 review
0 helpful votes
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Perfect Service!
June 24, 2020

I am absolutely satisfied with quality of your service!
Rhian was very kind, helpful and competent.
By request has been settled completly.

Date of experience: June 24, 2020
India
1 review
0 helpful votes
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Really Helpful
June 24, 2020

I am really happy and satisfied with the service I got. Was really helpful.

Date of experience: June 24, 2020
India
1 review
0 helpful votes
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Thank you so much for resolving my Query.
Josie G is Very helpful in resolving the issue sooner!
Thanks again Josie G.

Date of experience: June 23, 2020
Canada
1 review
0 helpful votes
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Refund
June 23, 2020

Ashton was extremely helpful, really kind and helped me effectively with minimal time taken.
Extremely happy

Date of experience: June 23, 2020
India
1 review
0 helpful votes
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Nice Service
June 23, 2020

It was a nice experience to chat. And the service provider is also have patience and good to answer

Date of experience: June 23, 2020
France
1 review
0 helpful votes
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Top support
June 24, 2020

I had a minor problem with the uploading of my profile picture and they solved it right away, I couldn't have asked for more.

Date of experience: June 23, 2020
Greece
1 review
0 helpful votes
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Perfect
June 24, 2020

Support team was perfect. The response was quick and the details help me to avoid a scam.
Thank you.

Date of experience: June 22, 2020
Chile
1 review
0 helpful votes
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Help on charge
June 23, 2020

Response was quick and detailed. Helped me get more clear about the why's and what the further steps to take.

Date of experience: June 22, 2020
Sri Lanka
1 review
0 helpful votes
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Fine
June 22, 2020

He assisted very well. Especially he directly refered me what can i do to avoid the problem.

Date of experience: June 22, 2020
VE
1 review
0 helpful votes
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Ashton D review
June 22, 2020

He was really helpfull and explained everything clear to me, great work.
PS: in another issue you should consider having support in spanish as well, some of you freelancer don't speak english, you can hire me to help you ;)

Date of experience: June 22, 2020
AE
1 review
0 helpful votes
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Freelancer has very good support team who helped me to solve my issue. It's good platform to grow and help others to grow!

Date of experience: June 22, 2020
Bangladesh
1 review
0 helpful votes
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Great
June 22, 2020

Very helpful. She have solve my problems very early.
Thank you very much for your help

Date of experience: June 21, 2020
Albania
1 review
1 helpful vote
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Very helpful
June 22, 2020

Apart from being able to get a job from home this app has an amazing team. Personally I have emailed them a few times regarding different issues and they were always ready to assist and support in any way they could. I am very satisfied with this app

Date of experience: June 21, 2020
Egypt
1 review
0 helpful votes
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Verified Freelancer Team
July 21, 2020
Updated review

I had a short call with Chelsea for verification, the call was professional, and friendly and she is highly skilled at showing customer care and taking immediate action to solve problems.

This is a review of Chelsea in person

As for Freelancer.com I still do not like the website and see it as a mediocre platform that deserves two stars maximum

Date of experience: June 21, 2020

Freelancer.com deducted USD 100 from my account after it was paid to me as a First Milestone from an Employer on Freelancer.com.

When I asked why? their agent said it's because the Employer has not verified their account.

Why is it any of my business? It's my hard-earned fee, I worked, I got paid, I'm verified.

I have a verified account on Freelancer.com, that's as far as I'm concerned and it's Freelancer.com who should verify employers not me, moreover they should guarantee payment if the client fails to pay.

The Freelancer.com representative literally wrote that I should contact "My employer" as if this relationship was not mediated by Freelancer.com. They are not "my employer" they are a "Freelancer.com account" who hired me according to Freelancer.com terms and conditions.

Also, I have been paid before by unverified employers.

Once the money is in my account as a payment for my hours of work, it's my money not the employer's, you can't punish me because you failed to verify a third party.

When I contacted the employer he said that the money was not returned to his credit card, so basically it's withheld by Freelancer.com and I'm supposed to beg to follow their rules which they failed to do in the first place. What if he doesn't after happily receiving the service? Freelancer.com gets to keep it to themselves? which is exactly what happened. And by the way they had already charged me for the project fee, so I paid a fee for a payment, that was not received.

If I had know that this would happen after I received my milestone, I would have never continued working on the project.

How do we know that Freelancer.com isn't creating fake employer accounts to makes us work and think that we got paid, then scam us out of our fees?

Moreover, the agent closed the ticket against my will after the attached screenshot.

Date of experience: May 30, 2020
AE
2 reviews
0 helpful votes
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Good customer service experience
June 21, 2020

I needed help with a problem related to withdrawing my funds from freelancer.com. I contacted live support and received a reply from Macy M. Who helped me to know the status of the matter and guided me to resolve the issue. Thank you Macy!

Date of experience: June 21, 2020
Germany
2 reviews
7 helpful votes
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The support team does not help freelancers resolve there issues. I've submitted two tickets for dispute resolution and they refuse to assist me unless the employer responds which they haven't and it's been over 90 days. It's unfair that freelancers have to suffer and can't resolve their issues because employers are unprofessional and don't do as promised.

Date of experience: June 19, 2020
Romania
1 review
0 helpful votes
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Was a positive experience
June 17, 2020

Ashton gave me a good impression from the way he communicated with me. He was really helpful.

Date of experience: June 17, 2020
Argentina
1 review
0 helpful votes
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Fast and efficient. The person that answered my request was Ashton D.

Date of experience: June 17, 2020