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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I was very happy because they refunded back my money. Though it takes too long for them to release the money, I do understand that they have their own process. Overall I am satisfied
Nice solution provided with valuable information. The person was very much interactive throughout the chat and very helpful.
I am absolutely satisfied with quality of your service!
Rhian was very kind, helpful and competent.
By request has been settled completly.
I am really happy and satisfied with the service I got. Was really helpful.
Thank you so much for resolving my Query.
Josie G is Very helpful in resolving the issue sooner!
Thanks again Josie G.
Ashton was extremely helpful, really kind and helped me effectively with minimal time taken.
Extremely happy
It was a nice experience to chat. And the service provider is also have patience and good to answer
I had a minor problem with the uploading of my profile picture and they solved it right away, I couldn't have asked for more.
Response was quick and detailed. Helped me get more clear about the why's and what the further steps to take.
He was really helpfull and explained everything clear to me, great work.
PS: in another issue you should consider having support in spanish as well, some of you freelancer don't speak english, you can hire me to help you ;)
Freelancer has very good support team who helped me to solve my issue. It's good platform to grow and help others to grow!
Apart from being able to get a job from home this app has an amazing team. Personally I have emailed them a few times regarding different issues and they were always ready to assist and support in any way they could. I am very satisfied with this app
I had a short call with Chelsea for verification, the call was professional, and friendly and she is highly skilled at showing customer care and taking immediate action to solve problems.
This is a review of Chelsea in person
As for Freelancer.com I still do not like the website and see it as a mediocre platform that deserves two stars maximum
Freelancer.com deducted USD 100 from my account after it was paid to me as a First Milestone from an Employer on Freelancer.com.
When I asked why? their agent said it's because the Employer has not verified their account.
Why is it any of my business? It's my hard-earned fee, I worked, I got paid, I'm verified.
I have a verified account on Freelancer.com, that's as far as I'm concerned and it's Freelancer.com who should verify employers not me, moreover they should guarantee payment if the client fails to pay.
The Freelancer.com representative literally wrote that I should contact "My employer" as if this relationship was not mediated by Freelancer.com. They are not "my employer" they are a "Freelancer.com account" who hired me according to Freelancer.com terms and conditions.
Also, I have been paid before by unverified employers.
Once the money is in my account as a payment for my hours of work, it's my money not the employer's, you can't punish me because you failed to verify a third party.
When I contacted the employer he said that the money was not returned to his credit card, so basically it's withheld by Freelancer.com and I'm supposed to beg to follow their rules which they failed to do in the first place. What if he doesn't after happily receiving the service? Freelancer.com gets to keep it to themselves? which is exactly what happened. And by the way they had already charged me for the project fee, so I paid a fee for a payment, that was not received.
If I had know that this would happen after I received my milestone, I would have never continued working on the project.
How do we know that Freelancer.com isn't creating fake employer accounts to makes us work and think that we got paid, then scam us out of our fees?
Moreover, the agent closed the ticket against my will after the attached screenshot.
I needed help with a problem related to withdrawing my funds from freelancer.com. I contacted live support and received a reply from Macy M. Who helped me to know the status of the matter and guided me to resolve the issue. Thank you Macy!
The support team does not help freelancers resolve there issues. I've submitted two tickets for dispute resolution and they refuse to assist me unless the employer responds which they haven't and it's been over 90 days. It's unfair that freelancers have to suffer and can't resolve their issues because employers are unprofessional and don't do as promised.
Ashton gave me a good impression from the way he communicated with me. He was really helpful.
Fast and efficient. The person that answered my request was Ashton D.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

