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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Zobayur I.
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Great chat
June 16, 2020

He was great to deal with. He was professional and answered all my questions.

Date of experience: June 16, 2020
Bangladesh
1 review
0 helpful votes
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I am fully satisfied..
June 15, 2020

Ashton D is very helpful person.He informed all my problem.

Date of experience: June 15, 2020
France
1 review
0 helpful votes
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To locate a fake employers
June 15, 2020

According to Ashton's explanation. I could understand about fake employers.

Date of experience: June 15, 2020
Poland
1 review
0 helpful votes
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I can only recommend it. My issue solved perfectly without extra waiting.

Date of experience: June 15, 2020
AE
1 review
0 helpful votes
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Good and Very detailed Response
June 15, 2020

He was very clear and helpful. All the things he makes me understand clearly and he help me a lot to understand the matter.

Date of experience: June 15, 2020
India
1 review
0 helpful votes
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Awesome experience, very fast
June 15, 2020

He was very fast to understand problems, great problem solving skills!

Date of experience: June 15, 2020
Bangladesh
1 review
0 helpful votes
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It was awesome, I just got each and every answers I have asked. No issue with the super agent.
I want to let you know, that before connecting with agent I had to wait 7/8 minutes its so boring. I also know there is waiting thousand of freelancers and clients to talk with your support team, so its also tough to provide solutions to their queries in a short time. I just want to say to freelancer that it would be better if you can engage us with an agent with in 2/3 minutes, no issue about how much time takes to get the service.
After all again thanks for the supper B support of Noelle.

Date of experience: June 15, 2020
Chile
1 review
0 helpful votes
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My problem was that they charged me for a membership that I had not requested, the solution they gave me was very fast and effective, for which I am very grateful to the Freelancer support team (freelancer.com), for which I will continue to recommend your page

Date of experience: June 15, 2020
Egypt
1 review
0 helpful votes
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Support
June 14, 2020

They helped me alot and solved my impossible problem and the agent who wa ls following with me was so professional

Date of experience: June 13, 2020
Bangladesh
1 review
0 helpful votes
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Awesome customer support.
June 13, 2020

It was an excellent experience with freelancer.com live support. A customer support manager named Noelle helped me to solve my problem quickly. He is very professional and responsive.

Date of experience: June 13, 2020
Philippines
1 review
0 helpful votes
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Project Fee
June 13, 2020

Helped me although it took time. I know they have a process for this matter. A project fee was overcharged to me equivalent to 80% of what i actually earned.

Date of experience: June 13, 2020
GB
1 review
1 helpful vote
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Deactivation of account
June 11, 2020

Ashton helped me to deactivate my account as I no longer need the services and did not have the ability to do it myself through my profile as no user settings were on option. He closed it for me which was great and easy! Great service whilst I needed it, great customer service when closing down.

Date of experience: June 11, 2020
India
1 review
0 helpful votes
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Good SUpport
June 11, 2020

TImely response,
All question answered well.
Good Guy

Date of experience: June 11, 2020
Pakistan
1 review
0 helpful votes
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Great experience
June 11, 2020

It was really helpful for me thanks to your team. A new user can easily find a way how to use freelancing in a profitable way.

Date of experience: June 11, 2020
Singapore
1 review
0 helpful votes
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Appreciate Ashton's help
June 11, 2020

Helpful advise me to avoid cheated from illegal employer's requirement

Date of experience: June 11, 2020
Finland
1 review
0 helpful votes
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Perfect service!
June 11, 2020

Filled all my questions and forwarded the problem to further discussion.

Date of experience: June 11, 2020
Philippines
1 review
0 helpful votes
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We are very grateful for Chelsea V. and the rest of the Freelancer Support Team for their excellent service and prompt response. This was greatly appreciated. Thank you!

Date of experience: June 11, 2020
Romania
1 review
0 helpful votes
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She is a real support, she responds very quickly, she cares about people, she is 100% involved.
Thanks!

Date of experience: June 11, 2020
India
1 review
0 helpful votes
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It was good, quick and happy experience chatting with Aston

Date of experience: June 10, 2020
MD A.
Bangladesh
1 review
0 helpful votes
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He was great.
June 10, 2020

I told my problem to her at one he give me replay and give me the solve of my problem. Thank You

Date of experience: June 10, 2020