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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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He was great to deal with. He was professional and answered all my questions.
Ashton D is very helpful person.He informed all my problem.
According to Ashton's explanation. I could understand about fake employers.
I can only recommend it. My issue solved perfectly without extra waiting.
He was very clear and helpful. All the things he makes me understand clearly and he help me a lot to understand the matter.
He was very fast to understand problems, great problem solving skills!
It was awesome, I just got each and every answers I have asked. No issue with the super agent.
I want to let you know, that before connecting with agent I had to wait 7/8 minutes its so boring. I also know there is waiting thousand of freelancers and clients to talk with your support team, so its also tough to provide solutions to their queries in a short time. I just want to say to freelancer that it would be better if you can engage us with an agent with in 2/3 minutes, no issue about how much time takes to get the service.
After all again thanks for the supper B support of Noelle.
My problem was that they charged me for a membership that I had not requested, the solution they gave me was very fast and effective, for which I am very grateful to the Freelancer support team (freelancer.com), for which I will continue to recommend your page
They helped me alot and solved my impossible problem and the agent who wa ls following with me was so professional
It was an excellent experience with freelancer.com live support. A customer support manager named Noelle helped me to solve my problem quickly. He is very professional and responsive.
Helped me although it took time. I know they have a process for this matter. A project fee was overcharged to me equivalent to 80% of what i actually earned.
Ashton helped me to deactivate my account as I no longer need the services and did not have the ability to do it myself through my profile as no user settings were on option. He closed it for me which was great and easy! Great service whilst I needed it, great customer service when closing down.
It was really helpful for me thanks to your team. A new user can easily find a way how to use freelancing in a profitable way.
Helpful advise me to avoid cheated from illegal employer's requirement
Filled all my questions and forwarded the problem to further discussion.
We are very grateful for Chelsea V. and the rest of the Freelancer Support Team for their excellent service and prompt response. This was greatly appreciated. Thank you!
She is a real support, she responds very quickly, she cares about people, she is 100% involved.
Thanks!
It was good, quick and happy experience chatting with Aston
I told my problem to her at one he give me replay and give me the solve of my problem. Thank You
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

