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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Morocco
1 review
0 helpful votes
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I was about to be scammed
June 10, 2020

Ashton helps me a lot, I was about to be scammed. I'm new on the website and when the employers contact me I was happy because I want the experience first but unfortunately the employer wants to scam by asking me for money as security. Ashton opened my eyes and sent me an article with answers to all of my questions.

Date of experience: June 10, 2020
Canada
1 review
0 helpful votes
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Good service, prompt.
June 10, 2020

I did not completely resolve the situation in question but that is because of the Freelancer I have been working with, not the rep I spoke to. Hopefully we can get this resolved.

Date of experience: June 10, 2020
India
1 review
0 helpful votes
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Great Experience to talked with Ashton D, Support team is very kind and very clear in my every concern, thanks you again.

Date of experience: June 10, 2020
Philippines
1 review
0 helpful votes
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Satisfied Customer
June 10, 2020

Customer service support is highly responsive of my concern.

Date of experience: June 10, 2020
California
1 review
0 helpful votes
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Ashton D is a great support agent! He answered fast and explained kindly everything I asked. Very Kindly, Clearly, Good support service!

Date of experience: June 9, 2020
Pakistan
1 review
0 helpful votes
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Cooperative Support
June 9, 2020

I am really glad to talk with the representative Ashton. He really guided me well regarding my concerns about my Freelancer account. A big thumbs up!

Date of experience: June 9, 2020
France
2 reviews
4 helpful votes
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They are forcing
July 9, 2020

They are forcing me to upload my IDs and personal detail which is an illegal thing to do.

So I tell them "I don't want to upload my ID's and personal details because it's illegal and risky for me. If you persist, please refund all of the funded money and withdraw my balance"

Because I can't withdraw nor transfer any of my balance

Date of experience: June 9, 2020
Spain
1 review
0 helpful votes
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Great suppor by Emeline
June 9, 2020

Emeline helped me resolve an fraud issue with a user and he explianed me well the process and what should i have on mind before accepting a project.

Thank you Emeline

Date of experience: June 9, 2020
California
1 review
0 helpful votes
Follow Zhehao F.
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Today I had a live chat with Noele F. He was really kind and supportive. Highly recommend his service!

Date of experience: June 9, 2020
Australia
1 review
0 helpful votes
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Help with browser
June 8, 2020

Was great, very helpful and turned out it was a chrome issue not freelancer

Date of experience: June 8, 2020
Latvia
1 review
0 helpful votes
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Fast and very good!
June 8, 2020

I needed help with payment issues. I got a reply very fast and very professional service!

Date of experience: June 8, 2020
Saudi Arabia
1 review
0 helpful votes
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Noelle b.
June 8, 2020

He\she was so helpful and patient with me even though I reply late

Date of experience: June 8, 2020
Sri Lanka
1 review
0 helpful votes
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My Experience With Freelancer
June 8, 2020

The support team helped me in a professional and efficient manner.
Thank you

Date of experience: June 8, 2020
India
1 review
0 helpful votes
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Helping and wise
June 7, 2020

They help and understand issue to the fullest. I am a freelancer and my client was not active and i was numbed with the project, they give immediate attention. Thank you so much

Date of experience: June 6, 2020
Pakistan
1 review
0 helpful votes
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Perfect Agent
June 5, 2020

He provide me exact information that i needed and i recommend him very excellent.

Date of experience: June 5, 2020
India
1 review
0 helpful votes
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Excellent
June 4, 2020

Ashton was too good. He went through my questions and helped me

Date of experience: June 4, 2020
VE
1 review
0 helpful votes
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Very clear and specific
June 4, 2020

Very good treatment, pleasant and specific and clear taking advantage of the time of the consultation

Date of experience: June 4, 2020
GB
1 review
0 helpful votes
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I have been using this site for 6 years. Always plenty of work to be found. The website itself and the support service has steadily improved over the years and is very good now. They have always been fast to sort out my issues. Highly Recommended.

Date of experience: June 4, 2020
India
1 review
0 helpful votes
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Quick Action
June 4, 2020

The issue was resolved quite fast and the communication was clear. I appreciate the work.

Date of experience: June 4, 2020
Sri Lanka
1 review
0 helpful votes
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Appreciate the agent
June 4, 2020

Your agent 'Emeline' is very kindly and patience
He help my very fast. I appreciate his work.
I gave 100% marks for him

Date of experience: June 4, 2020