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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Ashton helps me a lot, I was about to be scammed. I'm new on the website and when the employers contact me I was happy because I want the experience first but unfortunately the employer wants to scam by asking me for money as security. Ashton opened my eyes and sent me an article with answers to all of my questions.
I did not completely resolve the situation in question but that is because of the Freelancer I have been working with, not the rep I spoke to. Hopefully we can get this resolved.
Great Experience to talked with Ashton D, Support team is very kind and very clear in my every concern, thanks you again.
Customer service support is highly responsive of my concern.
Ashton D is a great support agent! He answered fast and explained kindly everything I asked. Very Kindly, Clearly, Good support service!
I am really glad to talk with the representative Ashton. He really guided me well regarding my concerns about my Freelancer account. A big thumbs up!
They are forcing me to upload my IDs and personal detail which is an illegal thing to do.
So I tell them "I don't want to upload my ID's and personal details because it's illegal and risky for me. If you persist, please refund all of the funded money and withdraw my balance"
Because I can't withdraw nor transfer any of my balance
Emeline helped me resolve an fraud issue with a user and he explianed me well the process and what should i have on mind before accepting a project.
Thank you Emeline
Today I had a live chat with Noele F. He was really kind and supportive. Highly recommend his service!
Was great, very helpful and turned out it was a chrome issue not freelancer
I needed help with payment issues. I got a reply very fast and very professional service!
The support team helped me in a professional and efficient manner.
Thank you
They help and understand issue to the fullest. I am a freelancer and my client was not active and i was numbed with the project, they give immediate attention. Thank you so much
He provide me exact information that i needed and i recommend him very excellent.
Ashton was too good. He went through my questions and helped me
Very good treatment, pleasant and specific and clear taking advantage of the time of the consultation
I have been using this site for 6 years. Always plenty of work to be found. The website itself and the support service has steadily improved over the years and is very good now. They have always been fast to sort out my issues. Highly Recommended.
The issue was resolved quite fast and the communication was clear. I appreciate the work.
Your agent 'Emeline' is very kindly and patience
He help my very fast. I appreciate his work.
I gave 100% marks for him
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

