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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Awesome Guy
June 3, 2020

He was very friendly and Helpful. I need him Again. He was awesome!

Date of experience: June 3, 2020
India
1 review
0 helpful votes
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Supportive
June 3, 2020

The best possible support I can get much informative and helping

Date of experience: June 3, 2020
Brazil
2 reviews
10 helpful votes
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I have tried to work with Freelancer a couple of times but just to make me regret of wasting my time.

Never seen a place with so scams contracts and awful job propose.

Anyone can do an account there and post a job, so you can easily see where this goes...

Is not secure at all. I have some money stuck there that I cant withdraw.

Just a waste of time. Sadly.

Date of experience: June 2, 2020
District of Columbia
1 review
0 helpful votes
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Problems with payment
June 2, 2020

Noelle was very professional and helpful. Hopefully the matter will be solved

Date of experience: June 2, 2020
Aakash P.
India
1 review
0 helpful votes
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Refund Renewal
June 2, 2020

Hello Team,

I wanted to take this opportunity to thank "Ms. Marina B." for processing my refund. The customer service representative that I spoke with was both considerate and professional. The refund was processed very quickly. I do sincerely appreciate the effort. While I understand that most companies try to avoid chargebacks (reversal of funds transferred) at all costs, due to the fees involved and other negative results, I have not always had funds returned as quickly as I have with this effort. Thank you again Marina!!!

I hope her Manager will surely drop an appreciation email to her.

Date of experience: June 2, 2020
India
1 review
0 helpful votes
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Membership Charges
June 2, 2020

I had a great support from your team Mr. Hachiro, he helped to solve the issue in a quick time. He has very good knowledge in understanding the customer problems and addressing it politely.

Date of experience: June 1, 2020
Bangladesh
1 review
0 helpful votes
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Identity Verification
June 1, 2020

Noelle is a person who are really helpful guy and I contact with him/her for Identity Verification. I got excellent experienced from him/her. Fast communicative person. Thanks!

Date of experience: June 1, 2020
India
1 review
1 helpful vote
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Supporting
June 1, 2020

Although it took some time that could be skipped easily and clearly, the executive supported well. He understood that situation and helped me out.
Thank you Kelvin R.

Date of experience: May 31, 2020
Colombia
1 review
0 helpful votes
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I was having trouble understanding how did the Finance board worked but i asked for assistance and it didn't took long to reply and they explained very clearly what i needed to know.

Date of experience: May 29, 2020
Nigeria
1 review
0 helpful votes
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Their customer support is top-notch. Had an issue with withdrawing some of my funds and they were very helpful and responsive throughout the entire process

Date of experience: May 29, 2020
Qatar
1 review
0 helpful votes
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I am really satisfied with the service of the support team of Freelancer.com. Received response within a single day and solve the issue. Whenever any freelancer face issue contact with the freelancer support team. Thank you

Date of experience: May 28, 2020
New Mexico
1 review
0 helpful votes
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The Aussi support team is very helpful but given how many freelancers are desperately seeking money, they often promise and then let you down. This can be tremendously disappointing.

Their algorithm also can cause issues (If I ran the company, I'd include unlimited server space and a Skype/Zoom interface to make it more efficient. Especially if native English isn't exactly native.).

I appreciate the need business-wise to eliminate offline dialogues (although roughly half of FL's try to trick the algo and use an alternate payment system. The other half bid $1 and then say - post acceptance of a project "so what's the budget like a child wanting his allowance"). The budget is your bid. No matter what. And you better have the qualifications to Do.Your.Job).

There are gems in the masses but sometimes you must hire 2-4 people to find 1 honorable person.

I believe in honesty, accountability and optimisation. I expect as much from Freelancers.

Good luck!

(for the record IDC about paying through the platform or not. I'm paying the same amount either way for the convenience. Many Freelancers get very upset. Not my problem)

Date of experience: May 27, 2020
Singapore
1 review
0 helpful votes
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Freelancer is very responsive to contact us, back when we were need their help.
Thank you to Eula R.

Date of experience: May 27, 2020
Illinois
1 review
0 helpful votes
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I had an unsolvable inability to re-set my e-mail address, and your Eula solved it instantly. Five stars.

Date of experience: May 27, 2020
India
1 review
0 helpful votes
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Excellent
May 27, 2020

I lost my money few days ago as a project fee from the account and freelancer team especially Ms. Emeline L help me to resolve my issue and refund my amount in a short time.
I really appreciate team for the support.

Date of experience: May 27, 2020
South Africa
1 review
0 helpful votes
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Support from Chelsea
May 27, 2020

Excellent and quick turnaround time on Service Tickets created by client. Well Done Chelsea.

Date of experience: May 27, 2020
California
1 review
0 helpful votes
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I mistakenly created a milestone (project) while trying to release funds held in escrow to pay the first installment. Josie G. Helped resolve the issue promptly. My issue was followed up, clarifies and I was advised how to resolve it.

Date of experience: May 26, 2020
Colombia
1 review
0 helpful votes
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Two-way learning.
May 27, 2020

Freelancer.com is an excellent site for online projects. I contacted support for an issue I was having and got the best virtual assistance I could imagine. I really feel calm working on this platform because there is an excellent team of professionals behind my screen.

Date of experience: May 26, 2020
Turkiye
1 review
0 helpful votes
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I had an issue with some 'employer' she has been threating me. As soon as I get in contact with freelancer support team, they made me relieved and helped me out about the issue. That means a lot. I am and will be appreciated to the staff of freelancer. Thank you one more time!

Date of experience: May 26, 2020
Morocco
1 review
16 helpful votes
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I'm a frequent user of Freelancer.com. They have an honest and fair customer support that evaluates issues and helps reach reasonable solutions for everyone. When you have billing or financial issues, they respond within a few days and generally resolve all issues professionally. Fast growing website but still has the heart of a startup. Great work!

Date of experience: May 26, 2020