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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Ravindra L.
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I was free member of freelancer for a long time. Then I accept the free up-gradation of membership for one month. At that moment I signed a billing agreement with the portal. Later on after the expiry of one month, the system charged me membership fee. I protested on the ground that before extension of membership, my consent should be taken. Initially they refused to do so. But, then Darcy T. Provided very good support & I really appreciate the professionalism shown by him. Despite the billing agreement, you refunded the fee on my demand. Thanks a lot & good wishes to all of you, specially Darcy T. & team.

Date of experience: May 25, 2020
India
1 review
0 helpful votes
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Bid claim
May 26, 2020

I have received on task about to do with some good offers, as per the suggestion have completed my task and submitted to the website, but I have not received the offer as mentioned during the task. So I have raised a ticket about this issue, after few hours the freelancer employee Mr. Robyn G has resolved the issue and provided the offer as they mentioned. I was really happy on their services.

Date of experience: May 25, 2020
Pakistan
1 review
23 helpful votes
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It was a wonderful experience.
May 24, 2020

The interview process was so friendly and the Freelancer person was very polite and cooperative. She is very professional person.

Date of experience: May 24, 2020
Nigeria
1 review
0 helpful votes
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Freelancer
May 24, 2020

I enjoyed using freelancer platform always I want to be an active member so I have my account will open soon...

Date of experience: May 23, 2020
Pakistan
1 review
0 helpful votes
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Emeline thank you
May 23, 2020

Great experience. Thank you for refund. Emeline is great. It was my first experience and its really great

Date of experience: May 23, 2020
RU
1 review
2 helpful votes
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Now i am going to share my good experience in freelancer.com support team.
Few days ago, i have made issue with bid amount.
So i lost my money as project fee from the account. I was wondering about it.
But freelancer support team help me to resolve my issue and refund all money in a short time.
Thanks suppor team for your professional support again.

Date of experience: May 22, 2020
Pakistan
1 review
12 helpful votes
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Overall
May 22, 2020

Excellent service in all aspects of business. Got my lifetime passion project through it and really love to be the part of it. Thanks freelancer for giving me the opportunity that i am looking throughout my career. Really recommend all the freelancer to use it and make your career dream into a reality.

Date of experience: May 21, 2020
India
1 review
0 helpful votes
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About my account
May 22, 2020

I have stopped working in freelancer due to onsite visit for 2 years. Its great to see my account back with all previous messages and clients. Thanks Freelancer team for your great support. Awesome!

Date of experience: May 21, 2020
Bangladesh
1 review
0 helpful votes
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" Project Fees
May 22, 2020

The support team are really amazing. Again i'm very pleased. They are very friendly and quick response and also resolve my problem very short time. Thanks! Again.

Date of experience: May 21, 2020
Saudi Arabia
1 review
0 helpful votes
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Awesome
May 20, 2020

As a beginner it was very difficult for me but Freelancer.com workers and FAQs helped me nicely

Date of experience: May 20, 2020
Gambia
1 review
0 helpful votes
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The support team is really supportive. My issue was resolved in a timely manner. I really value and recommend the support team

Date of experience: May 20, 2020
LIJO J.
Ireland
1 review
0 helpful votes
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Prompt Response
May 20, 2020

My query was resolved without any delays. Japhet have taken prompt response to my issue.

Date of experience: May 20, 2020
Egypt
1 review
0 helpful votes
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Honest Opinion
May 19, 2020

Such a professional team, and they do their best to provide best space to protect both the buyer and the freelancer.

Date of experience: May 18, 2020
Japan
1 review
6 helpful votes
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I did withdraw my money $6000 from my freelancer account to payment source.
But, the $6000 was transferred to payment source of someone else, and then, Freelancer.com closed my account.
Freelancer.com steal my money $6000. The freelancer.com is the best dirty!

Date of experience: May 15, 2020
Malaysia
1 review
0 helpful votes
Follow SathiAnusiahDevi N.
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Freelancer is a great platform to get work as freelancer for many types of skill and the support team is always there to ensure you are treated fairly and help you to stick up to your rights.

Date of experience: May 15, 2020
India
1 review
0 helpful votes
Follow Thameemul S.
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Really Appreciate the support team response and repeated follow-ups which really helps user like me. Kudos to support desk.

Date of experience: May 13, 2020
India
1 review
1 helpful vote
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It was good experience with freelance i would like to suggest company to provide some demo video and I see few fraud clients getting our details asking us to pay deposit amount kindly look into such accounts.

Date of experience: May 13, 2020
Romania
1 review
0 helpful votes
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Customer support
May 14, 2020

I had a problem with my employer, but they helped me to solve the problem and they were really nice. They really take care of their customers and i'm grateful for it.

Date of experience: May 12, 2020
Romania
1 review
0 helpful votes
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Good platform. You can find plenty of jobs and interesting projects. Easy to navigate and to apply to jobs.

Date of experience: May 12, 2020
Bahamas
1 review
3 helpful votes
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I purchased a NDA Non disclosure document service on May 3,2020 from my Freelancer website account. Then when I checked my paypal account the same night, I saw where it was being charged for automatic payments. I immediately stopped the automatic payment and requested with Freelancher to return my money because I would not be doing any business with them so won't be needing a NDA. The company did not return my money and lied to paypal and stated that I received the service. I did not receive any service because I never awarded any developers. I was still researching them because they have NO PHONE contact on file by which to reach them. This company got away with $19 and would have gotten more.
They never send you the terms of their account; but after paypal contacted them, they send a term saying that when you open a user account you automatically agree to their terms and if you award a developer, they would deduct fees as a percentage of the award regardless of whether contract is honored or not.

Date of experience: May 12, 2020