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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kenya
1 review
1 helpful vote
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I must say that your customer care response was very excellent. I particularly want to thank Emeline L. For the assistance given to me. I did not experience any difficulties when having my account reopened. I got very prompt response. Thank you Emeline L. And the entire support team.

Date of experience: May 12, 2020
Romania
1 review
0 helpful votes
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Customer support by Noelle
May 12, 2020

Noelle was very helpful in assisting me on numerous occasions. I appreciate his help.

Date of experience: May 12, 2020
yagnik b.
India
1 review
0 helpful votes
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Very quick response. Good problem solving technique.Good projects and very good employers. helpful nature.

Date of experience: May 11, 2020
Portugal
1 review
0 helpful votes
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Really fast and helpfull!
May 11, 2020

I had some questions and doubts but they were all answered in a matter of a few minutes

Date of experience: May 11, 2020
Ukraine
1 review
0 helpful votes
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Хорошая работа
May 11, 2020

Эштон очень быстро и качественно помог в моем вопросе, спасибо

Date of experience: May 11, 2020
Romania
1 review
0 helpful votes
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Ashton D it's the best
May 11, 2020

Ashton D was very gentle helping me. Thank you again!

Date of experience: May 11, 2020
RU
1 review
1 helpful vote
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Very good support
May 11, 2020

I've stucked with completing my profile: the profile photo didn't set up. Mr Ashton gently and fast helped me to fix this

Date of experience: May 11, 2020
TT
1 review
0 helpful votes
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Top notch Customer Service
May 11, 2020

I had a few questions about the payment system and acceptance of jobs from recruiters. Ashton was quite helpful and gave me a few articles to read before proceeding with any projects.

Date of experience: May 11, 2020
India
1 review
0 helpful votes
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"They helped me to resolve dispute with the client and also tried to make understand both parties. I really thanks to Maddox B. Support team member for their cooperation between both of us to get resolved on time. Thank you"

Date of experience: May 9, 2020
Pakistan
1 review
0 helpful votes
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Timely and Relevant Response
May 9, 2020

I was facing issue in adding my debit card and I wrote to the support services of Freelancer.

In a responsive and responsible way, Emeline L. And Japhet C. Resolved my query in no time.

Great Services.

Date of experience: May 9, 2020
RU
1 review
0 helpful votes
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They helped me out with maybe my own mistake or site bug that stressed me so much. I've decided not to use freelancer com for now, but that support team amazed me really so I think I will join site later again when my skills are improved and I would feel more relaxed with working online

Date of experience: May 9, 2020
South Carolina
1 review
0 helpful votes
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Issue with a Fraud Employer
May 8, 2020

Thank you so much to Ashton D. For an outstanding level of customer service! I had an issue with a fraudulent employer and several issues presented themselves as violations of customer service.
I am very thankful for Ashton for helping me work through this issue.

Date of experience: May 8, 2020
India
1 review
0 helpful votes
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Superb
May 8, 2020

Its too good. And im really happy with customer support

Date of experience: May 8, 2020
Switzerland
1 review
0 helpful votes
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Good
May 8, 2020

Very good support when i asked the chat. Wronlg released the amount without checking code quality

Date of experience: May 8, 2020
India
1 review
0 helpful votes
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For help
May 8, 2020

Experience is good... person listen very carefully what I told and he can help me

Date of experience: May 8, 2020
Argentina
1 review
0 helpful votes
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Excelent
May 8, 2020

Helped me in everything I need and solve all my problems

Date of experience: May 8, 2020
Latvia
1 review
0 helpful votes
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Excellent communication and very patient. He was heard me out and help me find a solution.

Date of experience: May 8, 2020
India
1 review
0 helpful votes
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Their support was Desiree V. helped me with goodwill. But freelancer blocked my account for reporting that someone is selling matlab copyright material files through freelancer. That person shivraj sharma was doing that. He promised my project to be completed in two days and sold my copyright files.

Date of experience: May 8, 2020
Pakistan
1 review
0 helpful votes
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Fake project fees refund
May 7, 2020

It was a great experience after contacting support with proof and asked them to refund, they helped me and refund project fees which were created by the fake employer.

A side note: My refund request was declined by one of the support members, so I contact again and the second support person helped me out

Date of experience: May 7, 2020
RU
1 review
0 helpful votes
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Гуд
May 7, 2020

Я доволен поддержкой оказанной этим сайтом в разрешение моей проблемой связанной с тем, что с моего счета списали деньги, хотя сайтом не пользуюсь.

Date of experience: May 7, 2020