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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I must say that your customer care response was very excellent. I particularly want to thank Emeline L. For the assistance given to me. I did not experience any difficulties when having my account reopened. I got very prompt response. Thank you Emeline L. And the entire support team.
Noelle was very helpful in assisting me on numerous occasions. I appreciate his help.
Very quick response. Good problem solving technique.Good projects and very good employers. helpful nature.
I had some questions and doubts but they were all answered in a matter of a few minutes
Эштон очень быстро и качественно помог в моем вопросе, спасибо
I've stucked with completing my profile: the profile photo didn't set up. Mr Ashton gently and fast helped me to fix this
I had a few questions about the payment system and acceptance of jobs from recruiters. Ashton was quite helpful and gave me a few articles to read before proceeding with any projects.
"They helped me to resolve dispute with the client and also tried to make understand both parties. I really thanks to Maddox B. Support team member for their cooperation between both of us to get resolved on time. Thank you"
I was facing issue in adding my debit card and I wrote to the support services of Freelancer.
In a responsive and responsible way, Emeline L. And Japhet C. Resolved my query in no time.
Great Services.
They helped me out with maybe my own mistake or site bug that stressed me so much. I've decided not to use freelancer com for now, but that support team amazed me really so I think I will join site later again when my skills are improved and I would feel more relaxed with working online
Thank you so much to Ashton D. For an outstanding level of customer service! I had an issue with a fraudulent employer and several issues presented themselves as violations of customer service.
I am very thankful for Ashton for helping me work through this issue.
Excellent communication and very patient. He was heard me out and help me find a solution.
Their support was Desiree V. helped me with goodwill. But freelancer blocked my account for reporting that someone is selling matlab copyright material files through freelancer. That person shivraj sharma was doing that. He promised my project to be completed in two days and sold my copyright files.
It was a great experience after contacting support with proof and asked them to refund, they helped me and refund project fees which were created by the fake employer.
A side note: My refund request was declined by one of the support members, so I contact again and the second support person helped me out
Я доволен поддержкой оказанной этим сайтом в разрешение моей проблемой связанной с тем, что с моего счета списали деньги, хотя сайтом не пользуюсь.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

