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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Great customer service
May 6, 2020

Noelle was very much willing to help and described things clearly

Date of experience: May 6, 2020
India
1 review
0 helpful votes
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Good
May 6, 2020

I am fully satisfied with her communication. Thanks

Date of experience: May 6, 2020
GB
1 review
0 helpful votes
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Great Service!
May 6, 2020

Professional and prompt service from Mason D who provided a resolution to my query immediately.

Date of experience: May 6, 2020
Philippines
1 review
0 helpful votes
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Membership fee
May 6, 2020

Customer service japhet helped me a lot regarding my refund. I couldn't process it on my own but he did his best and I'm grateful to him. Kudos.

Date of experience: May 6, 2020
PS
1 review
0 helpful votes
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Support service
May 5, 2020

So fast, helpful, and friendly. I appreciate her work.

Date of experience: May 5, 2020
Maialen M.
Spain
1 review
0 helpful votes
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Trato inapropiado
May 5, 2020

Tuve una pésima experiencia con un reclutador, el cual ya ha sido sancionado.

Date of experience: May 5, 2020
GB
1 review
0 helpful votes
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Good support
May 4, 2020

Had a really nice experience today chatting with Ashton D, very helpful he was able to reply all my questions

Date of experience: May 4, 2020
Morocco
1 review
0 helpful votes
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Many thanks
May 4, 2020

Ashton D helped me a lot on freelancer.com. Many thanks.
It was a good experience.

Date of experience: May 4, 2020
India
1 review
0 helpful votes
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Quick Support
May 4, 2020

Ashton. D had understood the problem and provided quick support on this.

Date of experience: May 4, 2020
India
1 review
0 helpful votes
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Very good
May 4, 2020

You have responded quite a fast as other. I appreciate your help. U have helped in doubt and save me from making a mistake by paying fraud person. Thank you.

Date of experience: May 4, 2020
Sri Lanka
1 review
0 helpful votes
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Really Helpful!
May 5, 2020

Got my closed account reopened with no difficulty at all. Elizer B was the one who handled my issue and the steps provided were solid and clear. Got my work done even when I delayed to reply for their mails. Thank you! Great team!

Date of experience: May 3, 2020
Nigeria
1 review
0 helpful votes
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Marvelous Team
May 3, 2020

Freelancer has the best and most attentive customer service. I had subscription issue with them and I was literally owing the website but I was not active on the platform, spoke to them and they cleared my debt and I even went ahead to tell them to delete my account and they also did. I'm so great full. Love u guys.

Date of experience: May 2, 2020
Malaysia
1 review
0 helpful votes
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Helpful!
May 1, 2020

I encountered an issue with my subscription and Ashton helped me clarify and solve the issue. He gave a thorough explanation on matters that were being asked.

Date of experience: May 1, 2020
Hong Kong
1 review
0 helpful votes
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Communication
May 1, 2020

Ashton D, I really appreciate your help in solving my problem. Thank you!

Date of experience: May 1, 2020
Hong Kong
1 review
0 helpful votes
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Helper
May 1, 2020

He help me a lot and answer all my question respectfully

Date of experience: May 1, 2020
Canada
1 review
0 helpful votes
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Great communication
May 1, 2020

Great communication - although I lost the chat box after I reloaded the window.

Date of experience: May 1, 2020
India
1 review
0 helpful votes
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Review regarding payment issue
May 1, 2020

Emeline is very helpful and always available and updated timely. Quick reply as expected.
Thank you Emeline for your help.

Date of experience: May 1, 2020
GB
1 review
0 helpful votes
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Customer service understood my experience and acted quickly to resolve the problem.

Date of experience: May 1, 2020
India
1 review
0 helpful votes
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Great Ashton
April 30, 2020

Was very helpful in solving my concerns and queries.

Date of experience: April 30, 2020
Philippines
1 review
0 helpful votes
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PLUS PLAN UPGRADE
April 30, 2020

I have a chance to be offered an upgrade to my monthly plan. I hesitated at first, but after the precise answers to my questions and patience of Ralph M., I finally decided to avail of a year-long plan that Ralph offered me.

Such a great deal and Ralph even given me additional 2k points.

Thank you, Ralph!

Date of experience: April 30, 2020