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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Nice experience. He solved my doubts about charging the fixed rate per project that I am charged before the end of the project.
The response was really quick. The follow up action was really considerable and quick. It's a nice experience. Thank you.
Thanks to Emeline who willingly and patiently assisted me during my withdrawal process. I have some problems during express withdrawal but after a few weeks a received my money.
I faced a hard issue and 2 projects funds are taken away from my balance, but Maddox B. Worked really hard to solve this matter until he successfully managed to solve it and provide me very satisfying support. I appreciate his time. Efforts, and his way of communication. Highly professional. Thanks.
This issue was resolved but it took quite a while. Perhaps because of COVID-19 issues with small staff?
Nathalie sent a precise and easily followed list of instructions that fixed my problem in my profile. Thank you!
Noelle was very helpful and very responsive.
Thank you for your help.
I would like to say that I am very much satisfied and happy with the support team of freelancers for theri help and assistance. Though it took about two days for them to reach me out but the particular support agent Janika was really good st her task. Thank you so much.
I have found the freelancer support team very supportive. I have been facing an issue with my withdrawal and now with the help of the freelancer support team, it fixed now.
Thank you very much for responding quickly. This realy helped me in taking decision whether to engage my business with the employer
My concerns addressed immediately! Based on my experience and was a bit unsure of what to do with the steps for the first-time withdrawal of my hard-earned money. I was immediately helped with my concern and the problem was solve after a day. It was quick and noo hassle.
I was reached by the assistant who had understood my problem and gave all the information I needed.
Freelancer helped me dispute a claim on their website and the team was very helpful. Thanks again for assisting me!
Great service. I am really happy. I was very Quick Action. I was able to reopen my account. Thank you
I posted my ticket with my issue and your employee Nolle solved me in no time. Thank you Nolle, you are the best!
I needed some quick cash, and signed on to Freelancer to earn it. After winning a bid, Freelancer immediately withdrew their 10% from my bank account - an unpleasant surprise, but digging deeply enough, I found this policy in their terms of service. Oh, well.
I completed the job for the employer (who paid promptly and gave me a 5-star review) and tried withdraw funds to my bank account, which is where the trouble really started.
There is a 15 day hold on the first transaction "for security purposes", though the work I'd done had already been delivered and paid for by the employer. This left me down $20, and waiting for over 2 weeks to get paid - not much help in my cash-strapped position.
I'd asked for a partial payment, leaving $50 in my Freelancer account to cover the cost of any future bids, while I wrestled with whether I wanted to do any further business there. When I went to withdraw the rest of my funds, I was asked to re-verify my identity again (I'd had to do this in order to bid in the first place), with additional hoops to jump through - photos of my bills, the back of my ID card, pictures of me holding the ID card and a security code from them, etc. From other reviewers, I don't expect this to work - I figure that I've just lost the $50 in that account. Not a huge sum, but the inherent dishonesty would warn me away if it were only 50 cents. That they can surprise me by withdrawing funds at will from my bank account is something that I'll have to have my bank block - I don't trust them to not do it again.
Freelancer's fees on that $200 transaction were $20 from me, and another $14 that they were paid by the employer - a total of 17% of a 'finder's fee'. That's not a bad percentage, but that's not enough for them - they are prone to keeping even more whenever they can. "For security reasons". Roight.
It's a good source of earning for students as well as part time workers. I have not done full time yet. But i know people doing that too successfully.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members