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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Found very good client from here after many many years finally. It's a lot of strugle at first, but you need a lot of bids and reviews to get it going and work fast and good! Resolving various issues also goes with like 5 star now!
They provide a prompt and quick response, My acknowledgement goes to Allen S. Who willingly supported untill my request came to success. Thumps up... Regards
Stay away from this website. It s full of scammers. I think freelance allow them on purpose.
Hey users, what can I do? I just signed in on freelance, i received a project and I hit the accept button right away. I was checking around how the website works only. Now i saw freelance took $61 from my account, which represents the 10% oc the money I was offer for the project. Just bcs accepting that button? That user/employer was a scammer, he never had any project for me, he's gone now. What can I do to get my money back? Isn't fair, i have no protection and get scammed so easy for using their website. Who scammed me actually freelance for stealing money from my before they verify i got a real project, or the fake employer who connected me?
I recently used freelancer to get a logo done for my business. The artist was great but the company was not. I was double charged on two different occasions which caused my bank account to go negative. I was charged when I wasn't even using the service and it put my bank account very negative during this pandemic which made it very difficult to provide for my family.
I'm working on trying to get my money back but I'm not sure it's possible. Also I erased my debit card information from site on April 14,2020 yet somehow my card was still charged again on April 17,2020. I would not trust this company with my service
I had a problem with a fake account and a fake project, I was charged for the project, and the guy just closed it. So, I asked for help on Support and I was refund, and they explained how to avoid this in the futures
Kelly was a great help when account was limited and Freelancer.com required my ID to be verified. She responded to my emails swiftly and resolved the problem within less than an hour.
Many thanks again Kelly, I really appreciate your work!
After closing the Freelancer's account, because is definitely a waste of time, they are keep sending me mails with closing ticket.
I've contacted the customer support, saying that the account is closed, so the ticket should be closed.
And the customer support continue to send me evryday mail with this ticket.
Not professionalism at all.
I definitely not recommend this company.
This is kind of scam where the ads are posted by the freelancer team. If we check for more than 90% of the ads posted the account created date is of the week time. And no details have been verified. If you bid for that you wont get any sort of response and you lose money. These basterds deduct the money to verify the account and the money is more than 100 RS INR. And they put it under freelancer account. There is no need to deduct the money to verify the account. This is a total scamming business. You should be ashamed of user self for finding such kind of $#*!ty work for the owner of freelancer.
Jenny is new here but she is skillful in her trade. But she is professional, we got my website done and optimized in a matter of two days. Now, I can focus on my business knowing my website is taken care of
Emeline provided prompt, courteous and well informed service for the issue I had with authenticating my credit card. During these testing times of COVID I was prepared for delays but it was not the case. I am very thankful to her service.
I am very happy because i work in freelancer... i can earn much money from here... thanks freelancer for give me a chance to make my life happily...
Client had paid me full fee but after project she launched a complaint that she was not satisfied and wanted her payment back. I was worried that I had spent dozens of hour to complete her work and all gonna waste now. Freelancer helped me to reach a settlement whereby I got 50% of the locked amount and also they did not affect my ratings. Thankyou Freelancer!
Noelle was very receptive towards identifying existing bugs and improving user experience throughout the app. I believe this is is the best type of employee posibile, always looking to improve things, to make the company better out of his own voalition. There was always the option of just sticking to chrome is recomended and not investigate further. But the better choice was made. I see a head of CS there.
Best regards,
Vlad
I was easily able to post a project and find a qualified contractor. My contractor completed my project in record
Time. Freelancer offers a good service, but I found their website not very well explained. It was mostly guesswork and errors trying to administer the project through the Freelancer website. Very little explanation of the consequences of pressing any key.
These professionals have been thoroughly trained and vetted, and payment is carefully arranged so that individuals that work for the website get paid properly. Forget Fiverr and Insolvo. This is a much better option.
Thank you for patiently helping me. I really appreciate your on-time replies.
I have worked on Freelancer.com for like 4 years. Everything works smoothly.
The Support team is really friendly and helpful.
I highly recommend Freelancer.com.
Very unfair towards the freelancer (provider of service). Actually, no support, because of Corona. Although competitors still have support.
After completion of my project, my client all of a sudden asks for "Transfer of Intellectual Property", before releasing the payment. Looking into the fineprints of freelancer.com, this is even valid. Which imposes a significant risk onto the provider of service. Request for Transfer of Intellectual Property in fair practice should be required to be announced_before_ assigning the project. Such a transfer usually has financial implications, as the provider might all of a sudden be requested to hand over "business secrets". There are other pitfalls for serious providers, in case of client unwilling to pay. Not recommended.
Amazing and rapid assistance. They helped me with the problem I had with an employer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members