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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Very helpful and fast response
March 31, 2020

Very quick to reply and took the time to follow up

Date of experience: March 31, 2020
India
1 review
0 helpful votes
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About negative balance
March 31, 2020

Good support and help. Happy with the service. Really appreciate the quick service and explained about how to recover from this type of issue in future.

Date of experience: March 30, 2020
Bangladesh
1 review
0 helpful votes
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Refund Dormant fee
March 30, 2020

Freelancer.com is the best platform in the world for outsourcer and their support team, "oh GOD, they are took care of every freelancer in this platform who are seeking something for their favor". Thank you very much. Thumbs up for support team.

Date of experience: March 29, 2020
Greece
1 review
0 helpful votes
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Great Support.
March 28, 2020

They have a very good support team that I like. Thank you so much.

Date of experience: March 27, 2020
Germany
1 review
0 helpful votes
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I had a good experience with th support team specially Mrs. Desiree V. was very helpful and Ive got a resolution for my problem.
Thanks her and all support team.

Date of experience: March 27, 2020
Indonesia
1 review
0 helpful votes
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My withdrawal issue fixed in one day! I got my money right after the day I reported my issue. They solve it really quickly..

Date of experience: March 26, 2020
Colombia
1 review
0 helpful votes
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Membership payment
March 26, 2020

In this case, the response was timely and effective.

Date of experience: March 26, 2020
Pakistan
1 review
0 helpful votes
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Fantastic Support Team i am very happy give the fast response and solve problem quickly... Thank you very much

Date of experience: March 25, 2020
Philippines
1 review
1 helpful vote
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Request to add college
March 24, 2020

Your service team most especially emeline were wonderful. They took good care of the matter and were diligent in touching base with me. I felt well cared for. Many thanks.

Date of experience: March 23, 2020
North Carolina
1 review
0 helpful votes
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My client had forgotten to pay me and I was getting really anxious after reminding him and not hearing a response after a few days. I contacted customer support, and Kimberly R. Helped me resolve the issue. She emailed him a reminder and I received my payment in less than 24 hours! Very pleased with the support.

Date of experience: March 23, 2020
Germany
2 reviews
2 helpful votes
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Good one
March 24, 2020

I like this platform. Everything is really comfortable and easy to use. Recommend to everyone! Look for yourself

Date of experience: March 23, 2020
Mauritius
1 review
0 helpful votes
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Helpful
March 23, 2020

I got my first freelancing job through them. They have supported me when k I needed help and this is why I'm choosing to give them a 5star rating. Thank you.

Date of experience: March 22, 2020
Turkiye
1 review
0 helpful votes
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Excellent
March 23, 2020

They gave answer as soon as possible, and they are very polite. I appreciate their working system. Freelance.com should be role model for many websites

Date of experience: March 22, 2020
Brazil
1 review
0 helpful votes
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The response and solution for my issue was quick and the staff was very polite and helpful. Im very happy with the service

Date of experience: March 21, 2020
GB
1 review
0 helpful votes
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Quick and easy
March 22, 2020

This was a quick and easy service. They were able to review and resolve my issue in a quick and timely manner.

Date of experience: March 21, 2020
Australia
1 review
0 helpful votes
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Responsive and easy
March 20, 2020

I received entries for my request promptly and when I need support they were able to handle my query quickly and to my satisfaction.

Date of experience: March 20, 2020
Indonesia
1 review
0 helpful votes
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Fixing wrong review
March 20, 2020

It's fixed.
Filler for 50 characters -filler for 50 characters - filler for 50 characters - filler for 50 characters - filler for 50 characters - filler for 50 characters -

Date of experience: March 19, 2020
India
1 review
0 helpful votes
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Resolved issue sensibly
March 19, 2020

Resolved issue sensibly. Thanks for your help & support.

Date of experience: March 18, 2020
Germany
1 review
0 helpful votes
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Profile
March 18, 2020

Excellent Support. Profound knowledge and a lot of patience! Much appreciated. Always approachable and quick response!

Date of experience: March 18, 2020
India
1 review
0 helpful votes
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Great Service for freelancer which I ever used.
Trustworthy and payment satisfaction after work completion.

Date of experience: March 17, 2020