Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Nirvign W.
Unfollow Nirvign W.
Share Review
Report Review

Great Service for freelancer which I ever used.
Trustworthy and payment satisfaction after work completion.

Date of experience: March 17, 2020
India
1 review
0 helpful votes
Follow SHAILI J.
Unfollow SHAILI J.
Share Review
Report Review

Thanks Kelly! It was a great experience and many thanks for your support. I really love this website. It helps me a lot to get the work and earn the money.
Many Thanks!

Date of experience: March 16, 2020
RU
2 reviews
8 helpful votes
Follow Alexandr V.
Unfollow Alexandr V.
Share Review
Report Review

No support at all
April 15, 2020

Administration suspended my prepaid account on January 22,2020. Support team ignore my messages since this date. This is the worst customer service I ever met.

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2020
Texas
1 review
0 helpful votes
Follow Mingming Z.
Unfollow Mingming Z.
Share Review
Report Review

Perfect assist
March 14, 2020

I talked with Janika about my issue. She solved it in 5 min perfectly. I am very happy with her assistance.

Date of experience: March 14, 2020
Malaysia
1 review
0 helpful votes
Follow Aida J.
Unfollow Aida J.
Share Review
Report Review

Great experience with the support. Am happy with the effort given. Thanks for calming me down too! Kudos for you

Date of experience: March 13, 2020
Bangladesh
1 review
0 helpful votes
Follow taufiqur J.
Unfollow taufiqur J.
Share Review
Report Review

Nothing to say. This is awesome. He do fully what i need. Thanks freelancer again.

Date of experience: March 12, 2020
France
2 reviews
16 helpful votes
Follow Mike F.
Unfollow Mike F.
Share Review
Report Review

A great site if you have an in demand skill. Trick is getting your first few positive reviews... A lot of bad customers so watch out

Date of experience: March 12, 2020
Turkiye
1 review
0 helpful votes
Follow Rhian Y.
Unfollow Rhian Y.
Share Review
Report Review

İLETİŞİM EKİBİ Rhian C
March 12, 2020

Çok yardımcı oldu gerçekten, gayet nazik ve çözüm odaklı bir çalışan, yardımları için teşekkürler tekrardan.

Date of experience: March 12, 2020
Pakistan
1 review
0 helpful votes
Follow Nisar Y.
Unfollow Nisar Y.
Share Review
Report Review

Payment issue
March 12, 2020

It was good experience. Freelancer guided me well. But the system is a little complex for online payment. However, I am satisfied from dealing of representatives of freelancer.

Date of experience: March 12, 2020
Pakistan
1 review
0 helpful votes
Follow Saif u.
Unfollow Saif u.
Share Review
Report Review

Really great support
March 14, 2020

I was facing an issue and it was solved by the freelancer team. Due to that problem, it was difficult for me to get new jobs. I am happy that freelancer team is response and solves problems when communicated to them.

Date of experience: March 11, 2020
India
2 reviews
0 helpful votes
Follow Rama F.
Unfollow Rama F.
Share Review
Report Review

Rellay Great Support
March 12, 2020

He gave me the best support ever i can say yoyo he is a nice guy

Date of experience: March 11, 2020
Colombia
1 review
0 helpful votes
Follow Jorge M.
Unfollow Jorge M.
Share Review
Report Review

I had a little problem with my authentication bank card, so I needed Help. That help was useful to me

Date of experience: March 11, 2020
Bangladesh
1 review
0 helpful votes
Follow MD M.
Unfollow MD M.
Share Review
Report Review

Really he is a very helpful and very professional agent.
It really helped me a lot to solve my problem.
Never I forget him, May Allah help him.

Date of experience: March 11, 2020
Canada
1 review
0 helpful votes
Follow Jonathan R.
Unfollow Jonathan R.
Share Review
Report Review

Very helpful support
March 11, 2020

Janine is the best kind and friendliest agent. She undersood personally about my problem and solved for me as soon as possible. Hope to see her again in the future.

Date of experience: March 10, 2020
Colombia
1 review
0 helpful votes
Follow Charls A.
Unfollow Charls A.
Share Review
Report Review

Great support
March 11, 2020

Freelancer has been a great work platform, values and encourages to raise my level as an independent worker, there is no limit in the way of becoming more and more professional.

Date of experience: March 10, 2020
Costa Rica
1 review
0 helpful votes
Follow luis P.
Unfollow luis P.
Share Review
Report Review

Trouble with validation count
March 10, 2020

It really helped me a lot to solve my problem, although I'm still waiting for it to be resolved, I hope it doesn't take long

Date of experience: March 10, 2020
TW
1 review
0 helpful votes
Follow Uni M.
Unfollow Uni M.
Share Review
Report Review

A kind and professional support
March 10, 2020

He is the most professional agent I have ever seen.

Date of experience: March 10, 2020
Philippines
1 review
0 helpful votes
Follow Joevan S.
Unfollow Joevan S.
Share Review
Report Review

Its help me a lot
March 10, 2020

Clients asking for payment before work thank you marina.

Date of experience: March 9, 2020
Egypt
1 review
0 helpful votes
Follow M J.
Unfollow M J.
Share Review
Report Review

Ashton D
March 9, 2020

She is a perfect agent and very patient, outstanding and helpful.

Date of experience: March 9, 2020
Pakistan
1 review
0 helpful votes
Follow Kashif R.
Unfollow Kashif R.
Share Review
Report Review

Excellent support
March 9, 2020

He communicates well. I am very very thankful to him

Date of experience: March 9, 2020