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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Excellent support
March 9, 2020

He communicates well. I am very very thankful to him

Date of experience: March 9, 2020
Spain
1 review
0 helpful votes
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Good answers to all the questions, good answer time, not waiting a lot for Nathalie, all doubts were solved. And Opened project from a closed employer account was successfully cancelled. Thank you.

Date of experience: March 9, 2020
California
1 review
0 helpful votes
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Really kind and gentle man
March 9, 2020

I talked with Mr. Noelle about my issue. He assisted me kindly and I am very happy with his help.

Date of experience: March 9, 2020
Egypt
1 review
1 helpful vote
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Good service
March 9, 2020

Allen S is a very kind her and she has great communication.
I am very happy by contacting with her.
I commend very much her.
Really good service.

Date of experience: March 8, 2020
Argentina
1 review
1 helpful vote
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Review
April 8, 2020

Very good in general. Interesting projects. Nice employers.

Date of experience: March 8, 2020
Denmark
1 review
0 helpful votes
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She was nice and understanding. She answered all questions fast.

Date of experience: March 8, 2020
Vermont
1 review
0 helpful votes
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Excellent Customer Service
March 8, 2020

She/He provided excellent customer service by understanding my situation and fulfilling my request.

Date of experience: March 7, 2020
India
1 review
0 helpful votes
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Satisfactory
March 7, 2020

Provided with just the right amount of assistance. Nothing more. Nothing less.
Very professional conduct.

Date of experience: March 6, 2020
Pakistan
1 review
0 helpful votes
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Noelle, a professional
March 7, 2020

Thank you, Noelle, for understanding my problem and giving me a solution.

Date of experience: March 6, 2020
Egypt
1 review
0 helpful votes
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Copyright issue
March 8, 2020

I had a problem in copyright and wasn't sure about it and I was lucky that I got Janine P. She was absolutely brilliant and really kind!

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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Contest vs Project Help
March 6, 2020

Ashton was very attentive and helped out with my needs, Ashton diligently corrected my mistake so I can receive the perfect freelancer for my needs.

Date of experience: March 6, 2020
Maryland
1 review
0 helpful votes
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Swift Service
March 6, 2020

I contacted support to report fraudulent activity and i was assisted swiftly.

Date of experience: March 6, 2020
Sri Lanka
1 review
0 helpful votes
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Excellent service
March 6, 2020

Helped me resolve a clarification I had in mind as I was about to be scammed. Ashton D also gave me some helpful tips to avoid such from happening again.

Date of experience: March 6, 2020
Illinois
1 review
0 helpful votes
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Thank you
March 6, 2020

Stupid scammer found and she did a awesome job. Thank you for resolving this.

Date of experience: March 5, 2020
California
1 review
0 helpful votes
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Customer support Rhian C.
March 5, 2020

I had a verification issue and Rhian was really helpful and went out of his way to get my issue resolved, which he did. I wish all customer support employees were like that! Can only recommend him and thanks again Rhian, I truly appreciate it.

Date of experience: March 5, 2020
Kenya
1 review
0 helpful votes
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Thank you Rhian C, you the best
March 5, 2020

Rhian C, you the best. Great communication with clients and very understanding. May Lord give you many years to provide your great service. Thank you and hoping to get assisted by you whenever any issue arise

Date of experience: March 5, 2020
Bangladesh
1 review
0 helpful votes
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Awesome support
March 5, 2020

Very quick and effective conversation. I'm truly happy with the support.

Date of experience: March 5, 2020
Bangladesh
1 review
0 helpful votes
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Awesome Service
March 5, 2020

It Was Real Pleasure To Get A Chance to contact with #Ashton D.
I really Appreciate this types of Person.
If Possible i would recommend for giving him PROMOTION...
Thanks

Date of experience: March 5, 2020
Bangladesh
1 review
0 helpful votes
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100% Satisfied
March 6, 2020

Russell V solved the problem in a short time. I got my money. This is the second time I've received support from Freelancer.com
******Thank You Very Much******

Date of experience: March 5, 2020
Australia
1 review
0 helpful votes
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Great assistance from Janika C.
March 5, 2020

Janika C. Was very patient in helping me with the process of getting an amount refunded to me. The process was a bit complicated because of the many projects that I have with Freelancer. Yet, Janika was very patient and reviewed all the records to ensure that my problem was sorted out -- and it was! Thank you, Janika C!:-) Perfect rating for Janika C. So well deserved!

Date of experience: March 5, 2020