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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Great assistance from Janika C.
March 5, 2020

Janika C. Was very patient in helping me with the process of getting an amount refunded to me. The process was a bit complicated because of the many projects that I have with Freelancer. Yet, Janika was very patient and reviewed all the records to ensure that my problem was sorted out -- and it was! Thank you, Janika C!:-) Perfect rating for Janika C. So well deserved!

Date of experience: March 5, 2020
Pakistan
1 review
0 helpful votes
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I found the freelancer team very helpful and regardful. They have good behaviour and good problem-solving skills and this thing make the freelancer unique and trustful for freelancers. Thanks to team freelancer again and I would suggest please keep this spirit on. Thank You Team Freelancer! Stay Happy

Date of experience: March 5, 2020
RU
1 review
0 helpful votes
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He is very kindness.
March 4, 2020

Very kindness, good, Nice talking with him. I'd like to see him again.

Date of experience: March 4, 2020
GB
1 review
0 helpful votes
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Everything was decided very quickly. I am glad that such people work at freelance.com.
I hope that in the future everything will be even better for a freelancer
Thanks

Date of experience: March 3, 2020
Indonesia
1 review
0 helpful votes
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Very helpfull
March 4, 2020

This place is very interesting and challenging for make a money. I like to bid in freelancer.com. This site very recomended for a new freelancer employee

Date of experience: March 3, 2020
Pakistan
1 review
0 helpful votes
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Withdraw issue
March 3, 2020

Ashton is very nice and kind. He helped me and solved my problem very quickly. Response was good.

Date of experience: March 3, 2020
Hungary
1 review
0 helpful votes
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Thank you Jacinta
March 3, 2020

Thank you Jacinta for your kind help, it means me a lot, that my case is solved positively.
Also thank you for your quick responses and the rapidity of dealing with my case.
I wish you all the best for your future work!

Date of experience: March 3, 2020
RU
1 review
1 helpful vote
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I can't find word about this site.
Really bad and staff is bad...

Date of experience: March 3, 2020
Indonesia
1 review
0 helpful votes
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Withdrawal process
March 3, 2020

I have some question regarding verified status in my withdrawal fund to my bank account, and the team support is very helpful in giving me the information that i need and has a fast respon.
Thank you

Date of experience: March 3, 2020
Ukraine
1 review
0 helpful votes
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All was great.
March 3, 2020

Nothing add here. All was super. Great. Fast. Awesome:-D

Date of experience: March 2, 2020
India
1 review
0 helpful votes
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Awesome platform
March 2, 2020

Always feel great to use this portal. Special thanks to Ralph. M (Freelancer support staff) for helping me in such a nice way.

Date of experience: March 2, 2020
Colorado
1 review
0 helpful votes
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Robyn G
March 2, 2020

I was helped by "Robyn G" and Im very pleased with my experience as she/he was kind and understanding to the issue i was having. Thanks again and Im serious Robyn is a great employee please do something nice for him/her. God bless you all

Date of experience: March 2, 2020
Egypt
1 review
0 helpful votes
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Decent and Helpful
March 2, 2020

It was really helpful thanks alot Noelle
I really appreciate your help and it didnt take time to figure out the problem

Date of experience: March 2, 2020
Brazil
1 review
0 helpful votes
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Ht totally nailed all my concerns regarding the problems i had. All got sorted in a professional manner! A heads up for this guy.

Date of experience: March 2, 2020
Italy
1 review
0 helpful votes
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Nathalie D.
March 2, 2020

The assistant Nathalie D. Was very clear and helpful! She helped me to understand how milestone and withdrawal request works.

Date of experience: March 2, 2020
Bangladesh
1 review
0 helpful votes
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Outstanding Support
March 2, 2020

Outstanding Support & services as always. Got all my questions answered & support agents are experienced & helpful
Thanks!

Date of experience: March 2, 2020
Argentina
1 review
0 helpful votes
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Helpful and kind
March 2, 2020

The attention service instantly solved my problem, they were understanding and friendly. I'm very grateful.

Date of experience: March 1, 2020
Georgia
1 review
0 helpful votes
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Cool asistance
March 2, 2020

Oscar is great from support team, he assisted me in few second when other support team members couldn't for a while. Thanks bro

Date of experience: March 1, 2020
India
1 review
0 helpful votes
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Rhian C.
March 1, 2020

Ever best support. Help was appreciated. He was full of knowledge of his work

Date of experience: February 29, 2020
Arton R.
Albania
1 review
0 helpful votes
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I've contacted with Oscar J. And his assistance was very helpful and he definitely need a rais because thats a worker you want to have in your company. I hope that this review will help him grow his career becaus he really deserves it.

Date of experience: February 29, 2020