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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Janika C. Was very patient in helping me with the process of getting an amount refunded to me. The process was a bit complicated because of the many projects that I have with Freelancer. Yet, Janika was very patient and reviewed all the records to ensure that my problem was sorted out -- and it was! Thank you, Janika C!:-) Perfect rating for Janika C. So well deserved!
I found the freelancer team very helpful and regardful. They have good behaviour and good problem-solving skills and this thing make the freelancer unique and trustful for freelancers. Thanks to team freelancer again and I would suggest please keep this spirit on. Thank You Team Freelancer! Stay Happy
Very kindness, good, Nice talking with him. I'd like to see him again.
Everything was decided very quickly. I am glad that such people work at freelance.com.
I hope that in the future everything will be even better for a freelancer
Thanks
This place is very interesting and challenging for make a money. I like to bid in freelancer.com. This site very recomended for a new freelancer employee
Ashton is very nice and kind. He helped me and solved my problem very quickly. Response was good.
Thank you Jacinta for your kind help, it means me a lot, that my case is solved positively.
Also thank you for your quick responses and the rapidity of dealing with my case.
I wish you all the best for your future work!
I can't find word about this site.
Really bad and staff is bad...
I have some question regarding verified status in my withdrawal fund to my bank account, and the team support is very helpful in giving me the information that i need and has a fast respon.
Thank you
Nothing add here. All was super. Great. Fast. Awesome:-D
Always feel great to use this portal. Special thanks to Ralph. M (Freelancer support staff) for helping me in such a nice way.
I was helped by "Robyn G" and Im very pleased with my experience as she/he was kind and understanding to the issue i was having. Thanks again and Im serious Robyn is a great employee please do something nice for him/her. God bless you all
It was really helpful thanks alot Noelle
I really appreciate your help and it didnt take time to figure out the problem
Ht totally nailed all my concerns regarding the problems i had. All got sorted in a professional manner! A heads up for this guy.
The assistant Nathalie D. Was very clear and helpful! She helped me to understand how milestone and withdrawal request works.
Outstanding Support & services as always. Got all my questions answered & support agents are experienced & helpful
Thanks!
The attention service instantly solved my problem, they were understanding and friendly. I'm very grateful.
Oscar is great from support team, he assisted me in few second when other support team members couldn't for a while. Thanks bro
Ever best support. Help was appreciated. He was full of knowledge of his work
I've contacted with Oscar J. And his assistance was very helpful and he definitely need a rais because thats a worker you want to have in your company. I hope that this review will help him grow his career becaus he really deserves it.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

