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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Awesome Service
March 1, 2020

I was in great trouble and Janika. C took an initiative to understand my concern and helped me through. She kept her word and maintained the reputation for Freelancer as a platform that really is public-oriented and to upskill people with their best support and help.

Date of experience: February 29, 2020
New Jersey
1 review
0 helpful votes
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Refund question
March 1, 2020

Customer Rep answered all my questions and directed me to the correct page for cancellations.

Date of experience: February 28, 2020
Philippines
1 review
0 helpful votes
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She is very accountable in your issue and very informative agent.
5 star for her
Thanks alot!

Date of experience: February 28, 2020
Tunisia
1 review
0 helpful votes
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Asking about project dispute
March 1, 2020

Very helpful, careful clarification, happy with this experience

Date of experience: February 28, 2020
South Africa
1 review
0 helpful votes
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Freelancer Chat Support
February 28, 2020

I picked up a odd bug on my profile and chatted with Josie via the freelancer live chat, not only did I get connect to Josie quickly, the problem was quickly identified and my concerns were alleviated. Thank you for the efficiency and effectiveness.

Date of experience: February 27, 2020
Romania
1 review
0 helpful votes
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Great communication
February 27, 2020

He perfectly understood my problem and provided the necessary steps in order to solve the problem.

Date of experience: February 27, 2020
Italy
1 review
0 helpful votes
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Clarifications on security request
February 27, 2020

I asked if it is normal for employers to ask you for bail bonds before giving you a job I was told no. Assistant Ashton D. Was very kind.
I know it is difficult to check all but many ads are hoaxes

Date of experience: February 27, 2020
TZ
1 review
0 helpful votes
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Janine is the best
February 27, 2020

I can't express how excited I am to be assisted. And its not only that but She was kind and quick to do it in a very humble and pleasant way. Freelancer protect this lady. She is worth more than gold

Date of experience: February 27, 2020
Pakistan
1 review
0 helpful votes
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Dana is a Geek
February 27, 2020

She really supported me well
She is kind and cooperative A+++++++++++

Date of experience: February 27, 2020
India
1 review
0 helpful votes
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Awesome support
February 27, 2020

Support is awesome, helpful, they reply each and every question of mine. Thank u

Date of experience: February 27, 2020
New Zealand
1 review
0 helpful votes
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Processing Fee Issue
February 27, 2020

Had an issue with the processing fee, the agent (Janine P) listened to my problem and offered an agreeable solution that will (hopefully) work for all parties. Thanks.

Date of experience: February 26, 2020
Turkiye
1 review
0 helpful votes
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Ashton D. - the best representative
February 26, 2020

I was in very much anxiety. After talking to Ashton, I was so much relieved. He helped me a lot.
I wish him the best.

Date of experience: February 26, 2020
Spain
1 review
0 helpful votes
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Thank you!
February 26, 2020

Thank you for helping me with this issue. Now, I know the steps to protect myself from dishonest clients

Date of experience: February 26, 2020
Bangladesh
2 reviews
2 helpful votes
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BEST
February 27, 2020

One of the best place for earn money from home with skills.
But if you don't have any skill, you can try paid online survey. Join now and get $10 sign up bonus https://bit.ly/2HQVsIC

Date of experience: February 25, 2020
Greece
1 review
0 helpful votes
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I chatted with Janine P. On some problems I had managing my project and I was happy to find out she was great! She answered all my questions thoroughly and corrected the issues I had with my project. She was also extremely kind and helpful. Thank you Janine P.! And good work to the customer support team of Freelancer!

Date of experience: February 25, 2020
Maryland
1 review
0 helpful votes
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Janine P. General Support
February 27, 2020

Janine P. Provided great service and was very informative. She helped to resolve my issue and set my mind at ease.

Date of experience: February 25, 2020
Germany
1 review
0 helpful votes
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Better experince than before
February 26, 2020

Ashton D was quick and helpful. Normally I am not satisfied with the support chat. This time was really better.

Date of experience: February 25, 2020
KR
1 review
0 helpful votes
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Well Experienced Customer supporter!
February 25, 2020

Asthon D helped not only with my problem but also he helped me to calm me down with his kind messages. I believe a great customer supporter should know how to solve a problem and to make guest feel relieved. And he knows how to do it!

Date of experience: February 25, 2020
Mexico
1 review
0 helpful votes
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Excelente atención
February 25, 2020

A pesar de que mi ingles no es muy bueno, pudo entender mi problema

Date of experience: February 25, 2020
Bangladesh
1 review
0 helpful votes
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Good customer service
February 25, 2020

Very good customer service. They resolve all issue ASAP. Thanks

Date of experience: February 24, 2020