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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I got really quick response for my matter. Really appreciate it.
I made an inquiry and was amazed at the speed and details of the response from the Customer Support Team member.
I now know if you have an issue or a question you are treated well and everything is done to ensure your question has been answered or issue resolved timely and accurately.
I have explained my problem to the agent, She was very kind and helpful, I hope I can settle my verification problem as soon as possible.
I raised a query which was effectively solved by Mr. Emeline. I am very much thankful for such quick and desirable response.
Thanks again.
Good to assist me with my problem. Thank you very much
There was a problem with the payment from a contest that i won some months ago, so i contact freelancer support and they helped me almost immediately. Im very grateful for that, very good service.
I guess the benefit of this site depends on where you live in the world. The projects posted on this site are from developing nations and are paying the amounts of developing nations. The projects could not support someone living in places like the U.S. or Western Europe, typically offering in the US $1 to 5 per hour range, or for example, offering set payments like US $7-15 for a logo, $20-100 for an entire website, $35-300 for engineering and designing an entire 60-foot boat in 3D modeling. In any case, every job I've seen posted on this site is offering far, far below what would be the minimum wage in the U.S. or other developed nations.
The customer care parson did his/best to resolve it
Awesome site with awesome freelancers and awesome support. I like the site and will continue using it
Althought the app and the results were awful, I expressed this to the support team and they were super helpful. Even the refund I requested was dealt with within days. Hope you guys can find what you are looking for on the app!
Site frequented by excellent and professional freelancers. But very difficult to find work even with very low prices. Despite this, the site has high management costs.
Bad site! I certainly do not recommend!
Annibal
She gave me amazing support to solve all the questions. Very kind person
He is just too good with his job. I got all of my answers.He is very fast. I was facing problem with my withdrawal issue.He check every single thing and also handle them very quickly and smoothly as well. His behaviour was also very friendly. I want to say Thank You for your cooperation Japhet C.
I had a issue in reopening my account. It was very helpful of Marcela to guide me in doing so and reopening the right account as I didnt know i had a duplicate account.
Thank you Marcela and keep up the good work.
I had a complaint related to sealed entries in contests. I found very helpful the chat with Noelle, and I want to express my gratitude
I thought that it was 1500 bids per month.
But recent amount is 750/750, not 750/1500.
So, i contacted with the support team and solved the problem.
Very good support.
Thank you very much.
I was on the chat with Noelle receiving support about membership plans on a mistake I've done. And she was very helpful about understanding my point of view and she solve my problem in a very efficient way
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

