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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Excellent
July 24, 2020

I got really quick response for my matter. Really appreciate it.

Date of experience: July 24, 2020
Florida
1 review
0 helpful votes
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Fast - Accurate - Caring
July 24, 2020

I made an inquiry and was amazed at the speed and details of the response from the Customer Support Team member.

I now know if you have an issue or a question you are treated well and everything is done to ensure your question has been answered or issue resolved timely and accurately.

Date of experience: July 24, 2020
Malaysia
1 review
0 helpful votes
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Very good support
July 24, 2020

I have explained my problem to the agent, She was very kind and helpful, I hope I can settle my verification problem as soon as possible.

Date of experience: July 24, 2020
India
1 review
0 helpful votes
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Experience of service
July 24, 2020

I raised a query which was effectively solved by Mr. Emeline. I am very much thankful for such quick and desirable response.
Thanks again.

Date of experience: July 24, 2020
Pakistan
1 review
0 helpful votes
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Good support
July 24, 2020

Good to assist me with my problem. Thank you very much

Date of experience: July 24, 2020
Peru
1 review
0 helpful votes
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There was a problem with the payment from a contest that i won some months ago, so i contact freelancer support and they helped me almost immediately. Im very grateful for that, very good service.

Date of experience: July 24, 2020
Iowa
2 reviews
23 helpful votes
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I guess the benefit of this site depends on where you live in the world. The projects posted on this site are from developing nations and are paying the amounts of developing nations. The projects could not support someone living in places like the U.S. or Western Europe, typically offering in the US $1 to 5 per hour range, or for example, offering set payments like US $7-15 for a logo, $20-100 for an entire website, $35-300 for engineering and designing an entire 60-foot boat in 3D modeling. In any case, every job I've seen posted on this site is offering far, far below what would be the minimum wage in the U.S. or other developed nations.

Date of experience: July 23, 2020
Colorado
1 review
0 helpful votes
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The customer care parson did his/best to resolve it

Date of experience: July 22, 2020
Pakistan
1 review
0 helpful votes
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Just Awesome
July 22, 2020

Solve my payment problem on time thank-you so much

Date of experience: July 22, 2020
Croatia
1 review
0 helpful votes
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Freelancer review
July 23, 2020

Awesome site with awesome freelancers and awesome support. I like the site and will continue using it

Date of experience: July 22, 2020
NL
1 review
0 helpful votes
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Althought the app and the results were awful, I expressed this to the support team and they were super helpful. Even the refund I requested was dealt with within days. Hope you guys can find what you are looking for on the app!

Date of experience: July 21, 2020
Australia
2 reviews
2 helpful votes
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Site frequented by excellent and professional freelancers. But very difficult to find work even with very low prices. Despite this, the site has high management costs.
Bad site! I certainly do not recommend!
Annibal

Date of experience: July 21, 2020
Sri Lanka
1 review
0 helpful votes
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Excellent Agent
July 20, 2020

She gave me amazing support to solve all the questions. Very kind person

Date of experience: July 20, 2020
Afghanistan
1 review
0 helpful votes
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Withdraw issue.
July 20, 2020

He is just too good with his job. I got all of my answers.He is very fast. I was facing problem with my withdrawal issue.He check every single thing and also handle them very quickly and smoothly as well. His behaviour was also very friendly. I want to say Thank You for your cooperation Japhet C.

Date of experience: July 20, 2020
India
1 review
1 helpful vote
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Account reopen
July 19, 2020

I had a issue in reopening my account. It was very helpful of Marcela to guide me in doing so and reopening the right account as I didnt know i had a duplicate account.

Thank you Marcela and keep up the good work.

Date of experience: July 19, 2020
India
1 review
0 helpful votes
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Magical
August 17, 2020

Get ample amount of knowledge. How to operate or learn to develop yourself and opportunities. Wonderful experience

Date of experience: July 18, 2020
Italy
1 review
1 helpful vote
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Complicated complaint
July 18, 2020

I had a complaint related to sealed entries in contests. I found very helpful the chat with Noelle, and I want to express my gratitude

Date of experience: July 18, 2020
Ukraine
1 review
0 helpful votes
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Membership management
July 17, 2020

I thought that it was 1500 bids per month.
But recent amount is 750/750, not 750/1500.
So, i contacted with the support team and solved the problem.
Very good support.
Thank you very much.

Date of experience: July 17, 2020
India
1 review
0 helpful votes
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Great experience
July 17, 2020

Awesome and great site support, Its a great platform :)

Date of experience: July 17, 2020
Portugal
1 review
0 helpful votes
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Good support
July 17, 2020

I was on the chat with Noelle receiving support about membership plans on a mistake I've done. And she was very helpful about understanding my point of view and she solve my problem in a very efficient way

Date of experience: July 17, 2020