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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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The support team is incredibly amazing they helped me solved my payment issues. My payment was cancelled and then they guide me how to do transaction. Thank you freelance team.

Date of experience: July 31, 2020
India
1 review
0 helpful votes
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Very good
August 1, 2020

Very supportive to newcomers and easy handling. Charges also reasonable. Lots of scope for selection.
Any difficulty could get solved in a very proper manner.

Date of experience: July 31, 2020
Canada
1 review
0 helpful votes
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Helped with a scammer
July 30, 2020

Ashton D helped report a scammer and gave me advice on what to do from now on.

Date of experience: July 30, 2020
Morocco
1 review
0 helpful votes
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Great experience
July 30, 2020

I really the way they talked with me, polite, fast reply
Thank you so much

Date of experience: July 30, 2020
Australia
1 review
1 helpful vote
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Review of Support
July 30, 2020

I recently had another scammer approaching me privately and wanting personal information. I reported the issue.
Elvira really went 'the extra mile'in investigating and reporting back regularly, which I appreciated.
Very polite responses and informative tips have helped me understand how best to avoid such issues happening again.
Well done and thank you.

Date of experience: July 30, 2020
India
1 review
0 helpful votes
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The freelancer support team guide me through all my doubt and also guide me to get the appropriate work from the freelancer web, thanks.

Date of experience: July 30, 2020
India
1 review
0 helpful votes
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Satisfied
July 29, 2020

I had issues with project fee for a project that was eventually not completed by the freelancer and the team was very helpful in reverting the same when explained.

Date of experience: July 29, 2020
Indonesia
1 review
0 helpful votes
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Very helpful.
July 29, 2020

I have often sent the ticket to customer service. All was solved my issue. So if you have any issue, please don't hesitate to send the ticket. Thanks for great effort.

Date of experience: July 29, 2020
GB
1 review
0 helpful votes
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Great
July 29, 2020

Great experience...
Got my doubt clear as fast as possible

Date of experience: July 29, 2020
District of Columbia
1 review
0 helpful votes
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Consultant
July 27, 2020

Wonderful support from Jucinta. Very patient in assisting in my situation. Very impressed with Freelancers customer support.

Date of experience: July 27, 2020
Brazil
1 review
0 helpful votes
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Incorrectly charge
July 28, 2020

There was an incorect charge before the due date in my account and Freelancer attended my request. It took a certain time but it was solve in the end. The person who supported me was very polite.
Thank you

Date of experience: July 27, 2020
Florida
1 review
0 helpful votes
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Very quick response
July 27, 2020

Pleasant and simple solution. Thank you The rest of this is doing the required 50 characters

Date of experience: July 27, 2020
Australia
1 review
0 helpful votes
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Mockups contest
July 27, 2020

It was my first time and it did not fo well, I wanted a refund but it seems I accidentally chose "guaranteed", so it was not possible. Luckily Sabrina kindly explained everything and provided me with a good solution.

Date of experience: July 27, 2020
Bangladesh
1 review
0 helpful votes
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Noelle is a Helpful Man
July 27, 2020

Noelle is a Helpful Man and his support was wonderful

Date of experience: July 27, 2020
Washington
1 review
0 helpful votes
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Quick reply, solutions oriented
July 27, 2020

I ran a design contest and was unable to get results that meet the bar. As such, my wife had to complete the work. Kendra suggested that I extend my contest for free, and I would have done that if I were not up against a deadline.

Thanks!

Date of experience: July 26, 2020
Pennsylvania
1 review
3 helpful votes
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When I initially opened an account on Freelancer, I was excited because there were a plethora of prospective creative projects. Yet, when I started to dig in, I quickly realized just how commoditized creative projects (on this platform) have become, as the bidding process is a race to the bottom. I soon discovered that the rate of compensation was way too low for my ongoing involvement, and my account sat inactive for 11 months. I then experienced Freelancer automatically charging me without advanced notice, and then refusing to refund due to their oppressive policies, which wasn't cool. Through the actions of one Support person, Byron, he took it upon himself to make things right... which he did. I give Freelancer a 2, Bryon a 5, averaging 3.5, rounding up to 4 because of him. In these crazy times, it's people like Byron who make a difference. Thank you, Byron.

Date of experience: July 26, 2020
Bulgaria
4 reviews
15 helpful votes
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No Real Opportunities
August 25, 2020

The prerequisites are too demanding. No real opportunities for newbies who don't pay... I don't like the way this platform works.

Date of experience: July 26, 2020
VE
1 review
0 helpful votes
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Judith Y. Thank you for your help in answering my questions. I am practically new to the platform and am still getting acquainted with it. At the moment everything is fine with freelancer.com

Date of experience: July 25, 2020
Egypt
1 review
0 helpful votes
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Help Support
July 25, 2020

Ashton D. Is very helpful and very quick. He really helped me solving my problems.

Date of experience: July 25, 2020
Bangladesh
1 review
0 helpful votes
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Great Agent Very responsive and good communicator. Love To Freelancer and specially you Have a great day.

Date of experience: July 25, 2020