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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Best Response
August 7, 2020

My experience was awsome. Mason D help me to solve my problem. Some recruiters were asking me to deposit security money for their projects. L was confused.He helped me to take my decision and gave me information how to recognize r fake recruiters. Thank You Mason D

Date of experience: August 6, 2020
Pakistan
1 review
0 helpful votes
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AWSOME
August 6, 2020

Really helpful like always, needed some clarification regarding dispute. Told me each trivial detail which I wanted to know. Thanks

Date of experience: August 6, 2020
Pakistan
1 review
0 helpful votes
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Transfer of Money
September 5, 2020

Freelancer has become very useful organization when they help the people in various fields. I really appreciate.

Date of experience: August 6, 2020
Pakistan
1 review
0 helpful votes
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Order Cancel Help
August 5, 2020

He solved my problem within minutes. 100/100. Thank you

Date of experience: August 5, 2020
Kenya
1 review
0 helpful votes
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Account verification
August 5, 2020

It was amazing and helpful to chat with freelancer support

Date of experience: August 5, 2020
Saudi Arabia
1 review
0 helpful votes
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Excellent
August 5, 2020

I had problem with payment. The response was quick and efficient.

Date of experience: August 5, 2020
GB
1 review
4 helpful votes
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UNRESPONSIVE and THIEVES
September 4, 2020

I have been suspended without any reason or warning and I still have money in my account which they haven't returned. Is not secure at all or safe at all. I haven't email the support team but they never respond when I mention i have my money stuck and I cant withdraw.

This is an awful platform with so many scams and horrible job postings, freelancer need better admins to maintenance and check their users.

Will involve legal and update this

Date of experience: August 5, 2020
India
1 review
0 helpful votes
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Excellent support
August 5, 2020

Byron C. Gave me excellent support and has helped me with my past 8 years issues. He is just amazing, he has ability to go out of the way to help people. Kudos!

Date of experience: August 5, 2020
Nigeria
1 review
0 helpful votes
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Project Awarding
August 5, 2020

Judith J was very awesome in handling my issues. I really appreciate the support team. I had an issue about quite a number of projects and she helped me resolve appropriately. Thanks Judith J.

Date of experience: August 4, 2020
Bangladesh
1 review
0 helpful votes
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Japhet is very helpful and on time. He responded very quickly & I have received a proper solution from Japhet.

Date of experience: August 4, 2020
PS
1 review
0 helpful votes
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Freelnacer.com witnessed the start of my Freelancing Career in the translation field over a year now! During that period of time, I gained lots of experiences dealing with freelancer.com
Freelancer.com is a science on its own! You have to get knowledge in several areas in order to succeed! And here I want to thank and appreciate the Freelancer Support team from what they gave to me until now! 60% of my knowledge came by contacting them! Answering me quickly, they understand my concerns, they provide me with the ideal Answers and solutions for the problems that I had, and the most important thing overall, their nice and kind language! I used to know that support team like an Answer machine! Here things are different they are creating a human connection with the freelancer! Which makes me feel happy every time I contact them:)
Thank you so much for your efforts!
Keep up the good work guys :)

Date of experience: August 4, 2020
Australia
1 review
0 helpful votes
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Help when its needed.
August 5, 2020

Prompt and helpful response from the support team. Led me through the steps required which resulted in the outcome I wanted. Thank you

Date of experience: August 3, 2020
India
1 review
0 helpful votes
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Excellent
August 2, 2020

Excellent support from freelancer side. After my complaint you have taken quick action which I really appreciate.

Date of experience: August 2, 2020
India
1 review
0 helpful votes
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Japhet C Thank you for providing me immediate clarification for my query. Your service is highly appreciable.

Date of experience: August 2, 2020
Alaska
1 review
0 helpful votes
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Helpful
August 2, 2020

Customer support was very responsive and clear on the way forward to resolve my issue.

Date of experience: August 1, 2020
India
1 review
0 helpful votes
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Prompt Response to my Query
August 1, 2020

Ashton D Thank you for assist me and take the necessary action for my Query.
It will be highly appreciated.

Date of experience: August 1, 2020
Philippines
1 review
0 helpful votes
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Pretty Nice
August 1, 2020

Easy to talk to and accommodating. Thank You Noelle.

Date of experience: August 1, 2020
Azerbaijan
1 review
0 helpful votes
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Very helpful and cooperative
August 1, 2020

Agent has been very coordinated and professional in the assistance.

Date of experience: July 31, 2020
Thailand
1 review
0 helpful votes
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Quick, efficient and professional
July 31, 2020

Hachiro was quick, efficient and professional. I made a mistake during my card authentication and he quickly offered a solution which worked. Many thanks to him and Freelancer customer support team for their great work!

Date of experience: July 31, 2020
RU
1 review
10 helpful votes
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I worked hard and really tried and tried to keep the freelance rules. I tried to withdraw for the first time, and the withdrawal was delayed for 15 days, and the day before the last day of withdrawal, a sudden request was made to reconfirm my identity. I submitted documents, but suddenly it was rejected and my account was closed. Without any reason. I flew the ticket, but there was no answer. This site is really a lawless site. This site is a complete thief. I lost my money 830, and lost time. SCAMMER SITE.

Date of experience: July 31, 2020