Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience was awsome. Mason D help me to solve my problem. Some recruiters were asking me to deposit security money for their projects. L was confused.He helped me to take my decision and gave me information how to recognize r fake recruiters. Thank You Mason D
Freelancer has become very useful organization when they help the people in various fields. I really appreciate.
He solved my problem within minutes. 100/100. Thank you
I have been suspended without any reason or warning and I still have money in my account which they haven't returned. Is not secure at all or safe at all. I haven't email the support team but they never respond when I mention i have my money stuck and I cant withdraw.
This is an awful platform with so many scams and horrible job postings, freelancer need better admins to maintenance and check their users.
Will involve legal and update this
Byron C. Gave me excellent support and has helped me with my past 8 years issues. He is just amazing, he has ability to go out of the way to help people. Kudos!
Judith J was very awesome in handling my issues. I really appreciate the support team. I had an issue about quite a number of projects and she helped me resolve appropriately. Thanks Judith J.
Japhet is very helpful and on time. He responded very quickly & I have received a proper solution from Japhet.
Freelnacer.com witnessed the start of my Freelancing Career in the translation field over a year now! During that period of time, I gained lots of experiences dealing with freelancer.com
Freelancer.com is a science on its own! You have to get knowledge in several areas in order to succeed! And here I want to thank and appreciate the Freelancer Support team from what they gave to me until now! 60% of my knowledge came by contacting them! Answering me quickly, they understand my concerns, they provide me with the ideal Answers and solutions for the problems that I had, and the most important thing overall, their nice and kind language! I used to know that support team like an Answer machine! Here things are different they are creating a human connection with the freelancer! Which makes me feel happy every time I contact them:)
Thank you so much for your efforts!
Keep up the good work guys :)
Prompt and helpful response from the support team. Led me through the steps required which resulted in the outcome I wanted. Thank you
Japhet C Thank you for providing me immediate clarification for my query. Your service is highly appreciable.
Ashton D Thank you for assist me and take the necessary action for my Query.
It will be highly appreciated.
Easy to talk to and accommodating. Thank You Noelle.
Agent has been very coordinated and professional in the assistance.
Hachiro was quick, efficient and professional. I made a mistake during my card authentication and he quickly offered a solution which worked. Many thanks to him and Freelancer customer support team for their great work!
I worked hard and really tried and tried to keep the freelance rules. I tried to withdraw for the first time, and the withdrawal was delayed for 15 days, and the day before the last day of withdrawal, a sudden request was made to reconfirm my identity. I submitted documents, but suddenly it was rejected and my account was closed. Without any reason. I flew the ticket, but there was no answer. This site is really a lawless site. This site is a complete thief. I lost my money 830, and lost time. SCAMMER SITE.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

