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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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So fast in responding, he knows what my problem without any obstacles
Professional and prompt support. Ashton answered my questions quickly and exactly.
I've had a similar experience with a previous contest that I'd won a while ago which the freelance support team promptly helped to resolve as well. I stand amazed by the courteous and efficient response of the support team, and their professional follow-up with clients and contest holders while providing continuous updates to the freelance member. This is a gold-star-quality service on a platform of over 32 million users!
NB: I have submitted a proposal to the platform management to review their policy and consider shortening the timeframe for contest holders to review a winning entry and release the prize money after the freelancer had handed over their original work.
I have in issued in my account this man will guide briefly. Very cooperative person has a wonderful experienced
The man is really great. Help me to solve my problem.
Excellent customer service of the support desk Mr. Barry. It is been helpful info for a newcomer like me.
I had a query regarding milestone payment, Noelle offered me her assistance to solve it. Basically Freelancer took my money as 10% commission, NON-Refundable. But she told me in a nice way so I don't feel bad about it.
Helpful throughout. Clear instructions and passed my question onto the relevant department.
This is rating for Emeline L. From support desk. Thank you for helping me out Emeline L. Kind and Helpful.
Freelancer support executive Ralph M. Was very helpful. Not only we were provided to-the-point details on corporate account upgrade but also helped us rectify an error while we upgraded our account.
It was great interaction with Russell V in terms of discussing work related topics and sharing platform related info. To be honest, I was apprehensive about this interview, but Russell and Jethro were forthcoming while replying to my queries, and that helped a lot. Many thanks to the two of them for helping me through this.
Employer asks me to send him an email with my full Name, Contact number, Address, Bank details etc for project registration.He mails me back with a video and project details, asking me to download 1000 files from a US Server. I was kind of confused, and i sent a email to freelancer support, i got a prompt response "Upon checking, the email address of your client is not registered on our platform". Hence it was clear that the employer was "Fake Employer". Advice all to be careful and take support from Freelancer support team if you have any doubt on the employer.
Deduction in my paypal account which shock me because I did not remember that I signed for that automatic deduction, and because it is not fair for almost 2 months submitting applications in Freelancer I did not get any income yet even a single cent, also because the deduction did not seek my consent.
Thank you Emeline for helping and giving quick response to my case.
I appreciate it a lot for giving justice to my situation.
I had a confusion after getting few e-mails from Bider. They asked me to pay Security deposite keeping freelancer out of contact. It was surprised and shocked. I immediately raised ticket to support team where i got exact resolution. Many thanks for kind support and advice from Support Team. Expecting same if i would stuck into concern Thanks a lot for entire support team members.
Freelancer support service is simply the best. Each of my tickets was resolved in less than 24 hours. I love you guys
Kind and good information for the information i needed for this website operations
One of the best chat I ever had he solved the problem within a minute
Best Response of the Team. They were good in telling me the appropriate cause of the mistake that i did.And also helpful in resolving the issue..
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

