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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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Quickly and efficiently
August 14, 2020

A very competent person. Solved my problem quickly.

Date of experience: August 14, 2020
Egypt
1 review
0 helpful votes
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Perfect responding
August 14, 2020

So fast in responding, he knows what my problem without any obstacles

Date of experience: August 14, 2020
Austria
1 review
0 helpful votes
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Question in payment
August 14, 2020

Professional and prompt support. Ashton answered my questions quickly and exactly.

Date of experience: August 14, 2020
South Africa
2 reviews
0 helpful votes
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I've had a similar experience with a previous contest that I'd won a while ago which the freelance support team promptly helped to resolve as well. I stand amazed by the courteous and efficient response of the support team, and their professional follow-up with clients and contest holders while providing continuous updates to the freelance member. This is a gold-star-quality service on a platform of over 32 million users!

NB: I have submitted a proposal to the platform management to review their policy and consider shortening the timeframe for contest holders to review a winning entry and release the prize money after the freelancer had handed over their original work.

Date of experience: August 12, 2020
Hong Kong
1 review
0 helpful votes
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Very cooperative and great person.
August 12, 2020

I have in issued in my account this man will guide briefly. Very cooperative person has a wonderful experienced

Date of experience: August 12, 2020
Bangladesh
1 review
0 helpful votes
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Really great
August 12, 2020

The man is really great. Help me to solve my problem.

Date of experience: August 12, 2020
AE
1 review
0 helpful votes
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Excellent customer service of the support desk Mr. Barry. It is been helpful info for a newcomer like me.

Date of experience: August 12, 2020
India
1 review
0 helpful votes
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General assistance
August 11, 2020

I had a query regarding milestone payment, Noelle offered me her assistance to solve it. Basically Freelancer took my money as 10% commission, NON-Refundable. But she told me in a nice way so I don't feel bad about it.

Date of experience: August 11, 2020
Spain
1 review
0 helpful votes
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Great feeback
August 11, 2020

Helpful throughout. Clear instructions and passed my question onto the relevant department.

Date of experience: August 11, 2020
India
1 review
0 helpful votes
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Emeline L.
August 11, 2020

This is rating for Emeline L. From support desk. Thank you for helping me out Emeline L. Kind and Helpful.

Date of experience: August 11, 2020
India
1 review
0 helpful votes
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Freelancer support executive Ralph M. Was very helpful. Not only we were provided to-the-point details on corporate account upgrade but also helped us rectify an error while we upgraded our account.

Date of experience: August 11, 2020
India
1 review
0 helpful votes
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Great
August 10, 2020

Very happy to see the dedication towards resolving customer issue

Date of experience: August 10, 2020
India
1 review
0 helpful votes
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Interacting with Russell V
August 10, 2020

It was great interaction with Russell V in terms of discussing work related topics and sharing platform related info. To be honest, I was apprehensive about this interview, but Russell and Jethro were forthcoming while replying to my queries, and that helped a lot. Many thanks to the two of them for helping me through this.

Date of experience: August 10, 2020
India
1 review
0 helpful votes
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Employer asks me to send him an email with my full Name, Contact number, Address, Bank details etc for project registration.He mails me back with a video and project details, asking me to download 1000 files from a US Server. I was kind of confused, and i sent a email to freelancer support, i got a prompt response "Upon checking, the email address of your client is not registered on our platform". Hence it was clear that the employer was "Fake Employer". Advice all to be careful and take support from Freelancer support team if you have any doubt on the employer.

Date of experience: August 10, 2020
Philippines
1 review
1 helpful vote
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Reimbursement to my paypal account
August 9, 2020

Deduction in my paypal account which shock me because I did not remember that I signed for that automatic deduction, and because it is not fair for almost 2 months submitting applications in Freelancer I did not get any income yet even a single cent, also because the deduction did not seek my consent.
Thank you Emeline for helping and giving quick response to my case.
I appreciate it a lot for giving justice to my situation.

Date of experience: August 9, 2020
India
1 review
0 helpful votes
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Solution
August 9, 2020

I had a confusion after getting few e-mails from Bider. They asked me to pay Security deposite keeping freelancer out of contact. It was surprised and shocked. I immediately raised ticket to support team where i got exact resolution. Many thanks for kind support and advice from Support Team. Expecting same if i would stuck into concern Thanks a lot for entire support team members.

Date of experience: August 8, 2020
Nigeria
1 review
0 helpful votes
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Prompt and precise
August 8, 2020

Freelancer support service is simply the best. Each of my tickets was resolved in less than 24 hours. I love you guys

Date of experience: August 7, 2020
Chile
1 review
0 helpful votes
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Clear information
August 7, 2020

Kind and good information for the information i needed for this website operations

Date of experience: August 7, 2020
India
1 review
0 helpful votes
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5 star
August 7, 2020

One of the best chat I ever had he solved the problem within a minute

Date of experience: August 7, 2020
India
1 review
0 helpful votes
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Great job
August 8, 2020

Best Response of the Team. They were good in telling me the appropriate cause of the mistake that i did.And also helpful in resolving the issue..

Date of experience: August 7, 2020