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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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My card was charged automatically and i had not received any prior notification so that i would have removed the card, i needed that money so badly in this covid hard time, Kelly V. did understand my situation and empathize and guided me till the end i am so so fortunate today that I connected with Kelly.
KELLY YOU ARE SO SO SO ANGEL LIKE TO ME. I LOVE YOU SO MUCH and I WISH YOU GOOD HEALTH AND SUCCESS IN YOUR LIFE. TAKE CARE AND STAY HAPPY
It was awesome i was assisted much, thank you. I will follow what i was told to do.
THIS SITE SECURED MY MONEY. CLOSED MY ACCOUNT. DOES NOT GIVE MY MONEY. A DISGUSTING SITE REMAINED IN MY 20 DOLLAR ACCOUNT. I CAN'T BACK MY ACCOUNT. CUSTOMER SUPPORT IS WORKING VERY POORLY.
Very fast response and clear my all problem very carefully. Thanks Ashton D
One of the best sites to do work online keep up the good work you dont know how lives you have charged out there may God bless Team Freelancer
Assistant Japhet was really helpful! Thank you for solving the problem with the membership. The answers were quick.
Thank you so much for understanding and fixing the issue.
One Suggestion - I know Freelancer.com do have few bots and why they can't block the job which are violating the terms and condition. https://www.freelancer.com/support/project/projects-violating-our-terms-and-conditions.
Because I did one project and I didn't know the project is violating the terms and condition. I have fix the issue and the client pay me and provide me a good review. The time when I withdraw the money from freelancer, Freelancer refunded the whole amount to client. This is what we don't want. Thank you.
I'd signed up for a Freelancer account, primarily to test the platform a month ago. However, it didn't really work out for me and I kind of forgot about it after a few days. Last night I was charged a fee for their Plus membership that they had offered free for the first month as the second month started. I duly requested cancellation and a refund. My request was handled by Judith J. Who was prompt and courteous. While I can't really comment on the platform itself since I never really used it, I can certainly give full marks to the customer service.
I have been frauded by one of the client on freelancer.com and lost INR 1250, However I had not deposited money yet from my credit card or PayPal account, but still i found negative balance in my account, so I mailed to your customer support and get shocked by this speedy response and resolution regarding my issue on a same day I have been frauded, there are so many people around there who have negative image for the freelancer.com but I now trust this website fully by my personal experience. Thank you so much for your service!
Thank you, it was of big help to me.
Really handy and understood what my issue was and corrected it right away.
It was really a seamless experience with Macall, this is highly appreciated.
Thank you so much for that :)
Great experience. Great experience to talk with the support stuff. Really helpful.
Japhet was very polite and obedient while talking. He understood the case easily and provided the best solution. Thanks to japhet
Ashton was very helpful. I was having trouble with someone I employed and he told me about the Identity verification program.
Ashton D provide me a good support. He is a skilled support team member of freelancer
I was anxious before talking to Jacinta. She served me what I needed! Now I feel very relieved. Thanks Freelancer support team.
Hi
They were good and answered me asap and i glad that freelancer have best supported team
Best Regards
My marketer is not honest he is always sending me SEO & Google ranking report which is fake & biased, so im looking foward to get my milestone refund
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

