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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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I have faced few of problem in my freelancer account and Rayana E. Assist me as a friend. I want to say god bless you and all the best. Thank you so much.

Date of experience: August 22, 2020
Virginia
1 review
0 helpful votes
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Kelly V. is superwoman
August 21, 2020

My card was charged automatically and i had not received any prior notification so that i would have removed the card, i needed that money so badly in this covid hard time, Kelly V. did understand my situation and empathize and guided me till the end i am so so fortunate today that I connected with Kelly.
KELLY YOU ARE SO SO SO ANGEL LIKE TO ME. I LOVE YOU SO MUCH and I WISH YOU GOOD HEALTH AND SUCCESS IN YOUR LIFE. TAKE CARE AND STAY HAPPY

Date of experience: August 21, 2020
Georgia
1 review
0 helpful votes
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Satisfied
August 21, 2020

All my concerns were addressed in the first call. He answered all of my questions in a timely manner.

Date of experience: August 21, 2020
Kenya
2 reviews
3 helpful votes
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Excellent she was much helpful.
August 21, 2020

It was awesome i was assisted much, thank you. I will follow what i was told to do.

Date of experience: August 21, 2020
Turkiye
1 review
0 helpful votes
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THIS SITE SECURED MY MONEY.
September 30, 2020

THIS SITE SECURED MY MONEY. CLOSED MY ACCOUNT. DOES NOT GIVE MY MONEY. A DISGUSTING SITE REMAINED IN MY 20 DOLLAR ACCOUNT. I CAN'T BACK MY ACCOUNT. CUSTOMER SUPPORT IS WORKING VERY POORLY.

Date of experience: August 20, 2020
Bangladesh
1 review
0 helpful votes
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Employee support
August 19, 2020

Very fast response and clear my all problem very carefully. Thanks Ashton D

Date of experience: August 19, 2020
Zimbabwe
1 review
0 helpful votes
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Freelancer.com
August 19, 2020

One of the best sites to do work online keep up the good work you dont know how lives you have charged out there may God bless Team Freelancer

Date of experience: August 19, 2020
RU
1 review
0 helpful votes
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Wonderful assistant!
August 20, 2020

Assistant Japhet was really helpful! Thank you for solving the problem with the membership. The answers were quick.

Date of experience: August 19, 2020
India
1 review
0 helpful votes
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Excellent
September 30, 2020

Thank you so much for understanding and fixing the issue.
One Suggestion - I know Freelancer.com do have few bots and why they can't block the job which are violating the terms and condition. https://www.freelancer.com/support/project/projects-violating-our-terms-and-conditions.
Because I did one project and I didn't know the project is violating the terms and condition. I have fix the issue and the client pay me and provide me a good review. The time when I withdraw the money from freelancer, Freelancer refunded the whole amount to client. This is what we don't want. Thank you.

Date of experience: August 19, 2020
Pakistan
1 review
20 helpful votes
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I'd signed up for a Freelancer account, primarily to test the platform a month ago. However, it didn't really work out for me and I kind of forgot about it after a few days. Last night I was charged a fee for their Plus membership that they had offered free for the first month as the second month started. I duly requested cancellation and a refund. My request was handled by Judith J. Who was prompt and courteous. While I can't really comment on the platform itself since I never really used it, I can certainly give full marks to the customer service.

Date of experience: August 19, 2020
India
1 review
0 helpful votes
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Excellent assisting
August 19, 2020

I have been frauded by one of the client on freelancer.com and lost INR 1250, However I had not deposited money yet from my credit card or PayPal account, but still i found negative balance in my account, so I mailed to your customer support and get shocked by this speedy response and resolution regarding my issue on a same day I have been frauded, there are so many people around there who have negative image for the freelancer.com but I now trust this website fully by my personal experience. Thank you so much for your service!

Date of experience: August 18, 2020
India
1 review
0 helpful votes
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Really helpful
August 18, 2020

Thank you, it was of big help to me.
Really handy and understood what my issue was and corrected it right away.

Date of experience: August 18, 2020
Egypt
1 review
0 helpful votes
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Great support from Macall
August 18, 2020

It was really a seamless experience with Macall, this is highly appreciated.

Thank you so much for that :)

Date of experience: August 18, 2020
Bangladesh
1 review
0 helpful votes
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Great experience
August 18, 2020

Great experience. Great experience to talk with the support stuff. Really helpful.

Date of experience: August 17, 2020
Colombia
1 review
0 helpful votes
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Japhet was very polite and obedient while talking. He understood the case easily and provided the best solution. Thanks to japhet

Date of experience: August 16, 2020
Maryland
1 review
0 helpful votes
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Ashton was helpful
August 15, 2020

Ashton was very helpful. I was having trouble with someone I employed and he told me about the Identity verification program.

Date of experience: August 15, 2020
Bangladesh
1 review
0 helpful votes
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Ashton D provide me a good support
August 15, 2020

Ashton D provide me a good support. He is a skilled support team member of freelancer

Date of experience: August 15, 2020
Bangladesh
1 review
0 helpful votes
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Excellent Support
August 15, 2020

I was anxious before talking to Jacinta. She served me what I needed! Now I feel very relieved. Thanks Freelancer support team.

Date of experience: August 15, 2020
Malaysia
1 review
0 helpful votes
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Hi
They were good and answered me asap and i glad that freelancer have best supported team
Best Regards

Date of experience: August 15, 2020
South Africa
1 review
0 helpful votes
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Good
August 14, 2020

My marketer is not honest he is always sending me SEO & Google ranking report which is fake & biased, so im looking foward to get my milestone refund

Date of experience: August 14, 2020