Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Catherine D.
Unfollow Catherine D.
Share Review
Report Review

Super Helpful!
August 27, 2020

Very patient and helpful when my message got censored. Explained why and reassured me it wouldn't count against me. Thanks again, Ashton!

Date of experience: August 27, 2020
Algeria
1 review
0 helpful votes
Follow MOHAMED T.
Unfollow MOHAMED T.
Share Review
Report Review

Was talking but he hang up on me
September 30, 2020

Everything was good the guy was nice im saying nothing, but dont close the chat while im typing :))

Date of experience: August 27, 2020
Nigeria
1 review
0 helpful votes
Follow Cornelius O.
Unfollow Cornelius O.
Share Review
Report Review

Review complain experience
August 27, 2020

I had an amazing section working with Ashton D. He gave me a listening ear and a piece of advice that will help me in the future.

Date of experience: August 27, 2020
VE
1 review
0 helpful votes
Follow Diego A.
Unfollow Diego A.
Share Review
Report Review

Ashton D was very nice with me
August 27, 2020

Hello Ashton D was a nice guy who cares about my issuee aeven though it didn't solve my problem, it was going to help me

Date of experience: August 27, 2020
Germany
1 review
0 helpful votes
Follow Jorge O.
Unfollow Jorge O.
Share Review
Report Review

Very efficient service
August 27, 2020

By asking for a refund from my deposit, had a very fast and good experience

Date of experience: August 27, 2020
South Africa
1 review
0 helpful votes
Follow Petrus P.
Unfollow Petrus P.
Share Review
Report Review

Answerd all my questions
August 27, 2020

She was knowledgeable and was able to answer all my questions

Date of experience: August 27, 2020
Italy
1 review
0 helpful votes
Follow Ezequiel M.
Unfollow Ezequiel M.
Share Review
Report Review

Im very happy about freelancer, its very interest how you try a lot of works.
I contact the assistance because one user make me spend money in his project, but he was a bad user... and freelancer make me a bonus for the money.

Date of experience: August 27, 2020
Philippines
1 review
0 helpful votes
Follow Fe P.
Unfollow Fe P.
Share Review
Report Review

Freelancer support team solved my issue promptly. Hope Freelancer will have the mechanism to spot scammers.

Date of experience: August 26, 2020
Washington
1 review
0 helpful votes
Follow JiaXiang B.
Unfollow JiaXiang B.
Share Review
Report Review

It was a good conversation, Ashton D. Helped my a lot.

Date of experience: August 26, 2020
Spain
1 review
0 helpful votes
Follow Jamie Q.
Unfollow Jamie Q.
Share Review
Report Review

Helpful
August 26, 2020

Ashton was fast and helpful. I am happy to fix my problem

Date of experience: August 26, 2020
Pakistan
1 review
0 helpful votes
Follow Muhammad H.
Unfollow Muhammad H.
Share Review
Report Review

Good
August 27, 2020

This is my 2nd interview for Preferred Freelancer Program and my both experiences are very good the Preferred Freelancer Program team is very technical and cooperative also they guide you about all policies. I am happy to be in again into Preferred Freelancer Program.

Date of experience: August 26, 2020
Singapore
1 review
0 helpful votes
Follow Phi B.
Unfollow Phi B.
Share Review
Report Review

I am very happy and satisfied because the support team supported me.
This is issue take a long time to solve. However, Support team are patience to find root cause.
I would like say many thank to support team.

Date of experience: August 25, 2020
Turkiye
1 review
0 helpful votes
Follow Ali A.
Unfollow Ali A.
Share Review
Report Review

Customer support
August 27, 2020

I would like to thank Judith J for her professional attitude and work. She is one of the best customer support team members in Freelancer.

Date of experience: August 25, 2020
Pakistan
1 review
1 helpful vote
Follow faisal f.
Unfollow faisal f.
Share Review
Report Review

I have worked for few clients and it was all well until the delivery of the project.
Client was happy & we both left 5 star reviews to each other. After few days when I was able to withdraw money, this company emailed me that I cannot withdraw money because client profile is not complete so I have to contact them and ask to complete the profile. I said it this was the case you should have not let the client post the project or release the payment. You are telling me this after the delivery of project and reviews?
They say that is our policy. Wow.
Now I sent many messages to the client and he never responded probably because he was here for only one of project.
I again contacted the support team and they say if client does not complete the profile money will stay within freelancer. Now they took the commission upfront so I was even worse off on this project as I have paid $25 commission which never was refunded and my money of $250 for this project is also with the company.

I had another client after few days for 50 pounds and this time again they held my money after delivering of project and this money is also with this $#*!hole company.

I want every freelancer to be aware of this platform because I see no great customer service for freelancers and literally you cannot go anywhere for this money.

They will let you work on the project and deliver it, they will not tell either client or freelancer until the project is delivered and its time for withdrawing the money which is, of course, few days after delivery, by that time client is gone and probably will not come back because it's not Facebook and they only come here when they need to post the project.
I do not know at present age companies like this do exist which fraudulently steal money from freelancers on the name of so-called baseless policies.

Date of experience: August 25, 2020
India
1 review
0 helpful votes
Follow Sreejit L.
Unfollow Sreejit L.
Share Review
Report Review

I have contacted freelancer support for a dispute action against my client and the support I received from the team is marvellous and the dispute action has been resolved with the help of team. Their continuous support for resolving the issue is fantastic.

Thanks Freelancer team for the support and help
L

Date of experience: August 25, 2020
Pakistan
1 review
0 helpful votes
Follow Irfan r.
Unfollow Irfan r.
Share Review
Report Review

Really appreciable response and support by the customer support officers of "customer support" they are always for us to guide us and answer our query

Date of experience: August 24, 2020
Viet Nam
1 review
0 helpful votes
Follow Rin L.
Unfollow Rin L.
Share Review
Report Review

Great and helpful
August 25, 2020

I am freelancer, and I need reopen my account. Kelvin R. Was help me solved my problems. I wanna thank to customer service.

Date of experience: August 23, 2020
Malaysia
1 review
0 helpful votes
Follow Najibah M.
Unfollow Najibah M.
Share Review
Report Review

GOOD CUSTOMER SERVICE
August 23, 2020

I am so glad freelancer team help me in my case. I'm satisfied with the fastest job, the officer itself, and everything is perfect. If anyone have problem, don't hesitate to contact customer service. They'll help you sincerely. Thank you so much

Date of experience: August 23, 2020
GB
1 review
0 helpful votes
Follow Ibrahim E.
Unfollow Ibrahim E.
Share Review
Report Review

Great and quick support
August 22, 2020

Great and quick support, fix my issue in few minutes, appreciated

Date of experience: August 22, 2020
India
1 review
0 helpful votes
Follow mohamad N.
Unfollow mohamad N.
Share Review
Report Review

Wonderful customer support
August 22, 2020

It was a mistake I did but the freelancer customer support agent named Noelle F has understood my situation and helped me out of the way. I cant thank enough

Date of experience: August 22, 2020