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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Serbia
1 review
0 helpful votes
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KYC trouble
February 25, 2025

I was having trouble with verifying my address while completing KYC because Freelancerr.com didn't want to approve the bank statement I sent over. So Criselda helped me out in submitting a other type of document. She was kind, and very helpful!

Date of experience: February 15, 2025
India
1 review
0 helpful votes
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Very kind and straightforward
February 25, 2025

It was very nice to talk to Russell….very understandable and understanding

Date of experience: February 14, 2025
India
1 review
0 helpful votes
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Reopen my account
February 25, 2025

Lyndon S. From freelancer team done a gret job and re open my closed account. Also provide necessiry informaton to fully setup mt account

Date of experience: February 14, 2025
Pakistan
1 review
0 helpful votes
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Danette O, is Nice for supports.
February 24, 2025
Updated review

I want to give a big shoutout to Danette O for being absolutely amazing! Their support has really made a difference for me, and I'm so thankful for all their help. You're the best, Danette!

Date of experience: February 14, 2025

Danette O is amazing for help.
February 14, 2025
Previous review

Danette O is amazing! I enjoy chatting with him and appreciate all the help he gives me.

Date of experience: February 4, 2025
Pakistan
1 review
0 helpful votes
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Great support
February 24, 2025

It was great customer support very prompt and helpful

Date of experience: February 14, 2025
India
1 review
0 helpful votes
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Feedback for Danette O
February 24, 2025

I had an excellent experience with Danette O. From the Freelancer support team. He provided outstanding customer support, taking quick and effective action to resolve my issue. His professionalism, patience, and dedication truly made a difference. Thank you so much for your help—I sincerely appreciate your efforts!

Date of experience: February 14, 2025
Albania
1 review
0 helpful votes
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Fast, precise.
February 24, 2025

Criselda helped me close my Freelancer account. The five stars are for her. Freelancer platform doesn't deserve even 1 star. They don't verify buyers.

Date of experience: February 14, 2025
Pakistan
1 review
0 helpful votes
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Issue was Not Signing of IP agreement.
February 24, 2025

It was good to talk to Magenta S. From freelancer support. Hope the issue will resolve soon.

Date of experience: February 14, 2025
GB
1 review
0 helpful votes
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Helpful
February 23, 2025

I received quick and helpful support from Xavier B.

Date of experience: February 13, 2025
Greece
1 review
0 helpful votes
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Criselda is excellent!
February 23, 2025

I had an issue while taking an exam, I contacted support and Criselda was very polite and helpful. She resolved the issue quickly and effectively.

Date of experience: February 13, 2025
Bangladesh
1 review
0 helpful votes
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So Happy For resolve My Issue.
February 23, 2025

The Contest Holder did not respond after awarding me. I asked the Freelancer.com authority to help me receive my payment and resolve the issue. They were very helpful, sending an email to the contest holder to complete the payment process and all the necessary formalities. I am extremely happy now. Thank you, Freelancer.com authority. Love you.

Date of experience: February 13, 2025
Colombia
1 review
0 helpful votes
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Really nice attention
February 23, 2025

I had an excellent experience with Criselda, who helped me in a friendly way and solved my doubts with a lot of patience. She was really an excellent support. Thank you very much.

Date of experience: February 13, 2025
Bangladesh
1 review
0 helpful votes
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Thanks for support
February 23, 2025

About (Lyndon S.) well he was good at solving problem and he was fast

Date of experience: February 12, 2025
France
1 review
0 helpful votes
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Nicola was really helpful
February 22, 2025

Nicola answered to all my questions and was really helpful.
Thank you Nicola.

Date of experience: February 12, 2025
Turkiye
1 review
0 helpful votes
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Excellent
February 22, 2025

@RussellVerified was very very helpful through the process. Information and the process was made crystal clear to me so thank you

Date of experience: February 12, 2025
Argentina
1 review
0 helpful votes
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Meet verified freelancer
February 22, 2025

I appreciate Russell V. willingness to participate in the interview.

Date of experience: February 12, 2025
DO
1 review
0 helpful votes
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Exiting things to come
February 22, 2025

I like the platform is user friendly and has a great service for us. Russell V. is a great staff, was patient and gave me great support.

Date of experience: February 12, 2025
Virginia
1 review
0 helpful votes
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I've been using Freelancer.com for a while now, and it's been a smooth experience overall. I've had the chance to work on some interesting projects, and I appreciate the ease of finding new opportunities. Definitely a solid platform for freelancers looking to grow their business.

Date of experience: February 11, 2025
Turkiye
1 review
0 helpful votes
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She was very kind to my problem
February 21, 2025

She dealt with the problem I had with Freelancer very closely and very politely. I thank Criselda very much.

Date of experience: February 11, 2025
Germany
1 review
0 helpful votes
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Great Support
February 21, 2025

Thank you very much Russell V. for this short interview.
She speak very clear and makes good question to help me.

Date of experience: February 11, 2025