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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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OMG Customer Service are awesome to help quick response within second. My Freelancer Support Name Angie M. I am not excepting to ask my questions and give answers within seconds. Thank you so much for help.I hope you'll take time to answer my questions about our chat session here and don't forget to include my name, Prasana
It was really helpful and kind support. I enjoyed getting help from the helpline.
I contacted the help desk this afternoon regarding several transactions on my account. My matter was dealt with by Criselda, who dealt with my query in a timely and professional manner. The matter has been resolved to my satisfaction. Thank you.
I have worked on many sites but freelancer is the best for me. I am a professional with a lot of experience and it was easy for me to start here).
I am very happy to be part of Freelancer.com. The platform provides great opportunities for freelancers, and the support team is excellent and very helpful. They are always responsive and willing to assist in any situation. I truly appreciate their efforts in making the experience smooth and professional. Highly recommended!
Thanks for swift support and was calm while suggesting solutions.
Hello Andrei M. Is a great assist me to about my issue he is a very good communication with me
Mi experiencia fue increible, me asesoró Olivia, me ayudó en todas las dudas e inquietudes que tenía acerca de la plataforma, ya que soy nueva. ¡Gracias miles Olivia por brindarme una excelente asesoría!.
Thank you for providing me with this support
Everything excellent
I had really bad understanding of where to chat with project manager but my doubt was clear when I talk to Mr. Xavier. It was a great help from him clearing my doubt. I really give thanks to him. Thank you Mr. Xavier for clearing my doubt.
He is trying to solve the problem in a good manner.
Good support by freelancer team. They have solved all problem which i faced with one of my project.
Freelancer with experience in graphic design, architecture, and web development: offering services in logo design, Illustrator, architectural planning, interior design, photo editing, and Shopify templates.
Lyndon S. Was attentive and cordial, he was very pleasant with the attention
Professional and kind approach, is the least I can say for Criselda R. Neither slow, nor (unnecessarily) quick. Looked into my problem, thought about it and tried her best to resolve it. I really appreciate her help and I hope (and as customer DEMAND) she get some bonus for cleaning up the mess in your infra and systems. REMEMBER THIS: You owe to her, that I am still your customer. And this is not just me..
Clear and professional. They confirmed the handover continues after the contest ends and that the prize will be released in 14 days if no issues arise.
I recently had the pleasure of interacting with Criselda, and I must say she was incredibly helpful in addressing my query. From the moment I reached out, she provided detailed and clear answers that made it easy to understand the information I needed. Criselda was patient and took the time to ensure that all my questions were answered thoroughly. Her professionalism and dedication to helping others truly stood out. I highly recommend her assistance to anyone seeking support. Thank you, Criselda, for your outstanding help!
Jonny was incredibly helpful in guiding me through the onboarding process for the Preferred Freelancer Program. He provided clear instructions, answered all my questions with patience, and ensured I fully understood every step. His professionalism and expertise made the experience smooth and stress-free. I truly appreciate his support and dedication.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

