Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Prasana Y.
Unfollow Prasana Y.
Share Review
Report Review

I have Problem My Payment Verification
February 21, 2025

OMG Customer Service are awesome to help quick response within second. My Freelancer Support Name Angie M. I am not excepting to ask my questions and give answers within seconds. Thank you so much for help.I hope you'll take time to answer my questions about our chat session here and don't forget to include my name, Prasana

Date of experience: February 10, 2025
Pakistan
1 review
0 helpful votes
Follow Janib A.
Unfollow Janib A.
Share Review
Report Review

It was really helpful and kind support. I enjoyed getting help from the helpline.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
Follow Sandra F.
Unfollow Sandra F.
Share Review
Report Review

Help with Transactions
February 21, 2025

I contacted the help desk this afternoon regarding several transactions on my account. My matter was dealt with by Criselda, who dealt with my query in a timely and professional manner. The matter has been resolved to my satisfaction. Thank you.

Date of experience: February 10, 2025
Bulgaria
1 review
0 helpful votes
Follow Artur S.
Unfollow Artur S.
Share Review
Report Review

Very good
February 20, 2025

I have worked on many sites but freelancer is the best for me. I am a professional with a lot of experience and it was easy for me to start here).

Date of experience: February 10, 2025
Egypt
1 review
0 helpful votes
Follow Mohamed P.
Unfollow Mohamed P.
Share Review
Report Review

I am very happy to be part of Freelancer.com. The platform provides great opportunities for freelancers, and the support team is excellent and very helpful. They are always responsive and willing to assist in any situation. I truly appreciate their efforts in making the experience smooth and professional. Highly recommended!

Date of experience: February 10, 2025
Nigeria
1 review
0 helpful votes
Follow Cynthia X.
Unfollow Cynthia X.
Share Review
Report Review

Swift and understanding
February 20, 2025

Thanks for swift support and was calm while suggesting solutions.

Date of experience: February 9, 2025
Nigeria
1 review
0 helpful votes
Follow Mary O.
Unfollow Mary O.
Share Review
Report Review

Lydon S
February 20, 2025

Quick replies and natural communicator. Not too professional and understand my complaints on time

Date of experience: February 9, 2025
Pakistan
1 review
0 helpful votes
Follow Awais N.
Unfollow Awais N.
Share Review
Report Review

Great Assist and good commication
February 20, 2025

Hello Andrei M. Is a great assist me to about my issue he is a very good communication with me

Date of experience: February 9, 2025
Colombia
1 review
0 helpful votes
Follow Maria Yolanda Q.
Unfollow Maria Yolanda Q.
Share Review
Report Review

Dudas con el manejo de la plataforma
February 19, 2025

Mi experiencia fue increible, me asesoró Olivia, me ayudó en todas las dudas e inquietudes que tenía acerca de la plataforma, ya que soy nueva. ¡Gracias miles Olivia por brindarme una excelente asesoría!.

Date of experience: February 8, 2025
Colombia
1 review
0 helpful votes
Follow Pedro T.
Unfollow Pedro T.
Share Review
Report Review

Resolved my concern
February 18, 2025

Thank you for providing me with this support
Everything excellent

Date of experience: February 8, 2025
Tennessee
1 review
0 helpful votes
Follow Dixita H.
Unfollow Dixita H.
Share Review
Report Review

I had really bad understanding of where to chat with project manager but my doubt was clear when I talk to Mr. Xavier. It was a great help from him clearing my doubt. I really give thanks to him. Thank you Mr. Xavier for clearing my doubt.

Date of experience: February 8, 2025
Virginia
1 review
0 helpful votes
Follow pushipinder X.
Unfollow pushipinder X.
Share Review
Report Review

Xavier B support excellent
February 18, 2025

He is trying to solve the problem in a good manner.

Date of experience: February 8, 2025
India
1 review
0 helpful votes
Follow Vaibhavi L.
Unfollow Vaibhavi L.
Share Review
Report Review

Good support
February 18, 2025

Good support by freelancer team. They have solved all problem which i faced with one of my project.

Date of experience: February 8, 2025
Uzbekistan
1 review
0 helpful votes
Follow Shodiyor W.
Unfollow Shodiyor W.
Share Review
Report Review

Thanks Criselda R the best
February 18, 2025

Freelancer with experience in graphic design, architecture, and web development: offering services in logo design, Illustrator, architectural planning, interior design, photo editing, and Shopify templates.

Date of experience: February 7, 2025
Honduras
1 review
0 helpful votes
Follow Jimy P.
Unfollow Jimy P.
Share Review
Report Review

Attention and speed
February 17, 2025

Lyndon S. Was attentive and cordial, he was very pleasant with the attention

Date of experience: February 7, 2025
Greece
1 review
0 helpful votes
Follow Ioannis Y.
Unfollow Ioannis Y.
Share Review
Report Review

Your Employees Deserve Raise
February 17, 2025

Professional and kind approach, is the least I can say for Criselda R. Neither slow, nor (unnecessarily) quick. Looked into my problem, thought about it and tried her best to resolve it. I really appreciate her help and I hope (and as customer DEMAND) she get some bonus for cleaning up the mess in your infra and systems. REMEMBER THIS: You owe to her, that I am still your customer. And this is not just me..

Date of experience: February 7, 2025
Egypt
1 review
0 helpful votes
Follow Ahmed V.
Unfollow Ahmed V.
Share Review
Report Review

My review for the support (Jayce L.)
February 17, 2025

Clear and professional. They confirmed the handover continues after the contest ends and that the prize will be released in 14 days if no issues arise.

Date of experience: February 7, 2025
India
1 review
0 helpful votes
Follow Vikram E.
Unfollow Vikram E.
Share Review
Report Review

I recently had the pleasure of interacting with Criselda, and I must say she was incredibly helpful in addressing my query. From the moment I reached out, she provided detailed and clear answers that made it easy to understand the information I needed. Criselda was patient and took the time to ensure that all my questions were answered thoroughly. Her professionalism and dedication to helping others truly stood out. I highly recommend her assistance to anyone seeking support. Thank you, Criselda, for your outstanding help!

Date of experience: February 7, 2025
Germany
1 review
0 helpful votes
Follow Ngeh Q.
Unfollow Ngeh Q.
Share Review
Report Review

Freelancer support
February 17, 2025

Their support system is wonderful. Chisels really helped me out

Date of experience: February 7, 2025
India
1 review
0 helpful votes
Follow Mukesh T.
Unfollow Mukesh T.
Share Review
Report Review

Experience with Jonny
February 17, 2025

Jonny was incredibly helpful in guiding me through the onboarding process for the Preferred Freelancer Program. He provided clear instructions, answered all my questions with patience, and ensured I fully understood every step. His professionalism and expertise made the experience smooth and stress-free. I truly appreciate his support and dedication.

Date of experience: February 6, 2025