Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

TZ
1 review
0 helpful votes
Follow Sumesh Y.
Unfollow Sumesh Y.
Share Review
Report Review

Freelancer Chat support
February 16, 2025

Your chat support has been excellent. I raised a couple of issues over course of the last two weeks and all of them have been resolved super fast and efficiently. Brilliant

Date of experience: February 6, 2025
GB
1 review
0 helpful votes
Follow naveed W.
Unfollow naveed W.
Share Review
Report Review

Once and for ever
February 15, 2025

Cant get enough of freelance, always smooth and reliable.

Date of experience: February 5, 2025
India
1 review
0 helpful votes
Follow avijit X.
Unfollow avijit X.
Share Review
Report Review

Good communication
February 15, 2025

Good behaviour,nice support.she told me will solve my payment issue with client.lets look forward otherwise good

Date of experience: February 5, 2025
TW
1 review
0 helpful votes
Follow Mostafa M.
Unfollow Mostafa M.
Share Review
Report Review

Verified by Freelancer
February 15, 2025

The meeting with Russell V. was very nice, we discussed everything is nice way
All the questions were clear. Finally I got my badge after the call.

Thanks Russell V.

Date of experience: February 5, 2025
Turkiye
1 review
0 helpful votes
Follow SELAY X.
Unfollow SELAY X.
Share Review
Report Review

Interview with a staff member
February 15, 2025

I had an interview with the staff member, Russell V. and he was very kind and informative about the process. Thank you very much.

Date of experience: February 5, 2025
Montana
1 review
0 helpful votes
Follow Mason Q.
Unfollow Mason Q.
Share Review
Report Review

Review with Russell
February 15, 2025

Quick and painless process. Was happy to see that the verification process does include ensuring client has proper experience and knowledge of skills listed.

Date of experience: February 5, 2025
New Jersey
1 review
0 helpful votes
Follow Nathaniel Z.
Unfollow Nathaniel Z.
Share Review
Report Review

Issue withdrawing my funds
February 15, 2025

Fast and good service! I wanna work on freelancer continuously.

Date of experience: February 4, 2025
Nigeria
1 review
0 helpful votes
Follow Etetim D.
Unfollow Etetim D.
Share Review
Report Review

Freelancer Review
February 14, 2025

My experience with the agent Jonny was concise and informative.

Date of experience: February 4, 2025
Bangladesh
1 review
0 helpful votes
Follow Md Tajuddin M.
Unfollow Md Tajuddin M.
Share Review
Report Review

I faced a critical problem and I got stuck with so many thoughts but "Danette O" support team assistant gave me so many solutions and told me he would solve my problem with my client, Now I feel relaxed thank you so much for "Danette O" for his supportive nature and good behavior.

Date of experience: February 4, 2025
Bangladesh
1 review
0 helpful votes
Follow md M.
Unfollow md M.
Share Review
Report Review

Refund
February 14, 2025

Its was good. Really good. He helped me very much with the problem.

Date of experience: February 4, 2025
Turkiye
1 review
0 helpful votes
Follow Mohamad Hosein F.
Unfollow Mohamad Hosein F.
Share Review
Report Review

Helpful and quick
February 14, 2025

Thoughtful and very quick. He answered my question and also sent a feedback to solve my problem.

Date of experience: February 4, 2025
Nigeria
1 review
0 helpful votes
Follow Nishant Y.
Unfollow Nishant Y.
Share Review
Report Review

Timely, Relevant and Efficient
February 14, 2025

Russell V seemed highly competent and knowledgeable. When I requested for immediate call for early verification, Russell accomodated me. Moreover, he was humble and kind enough to allow me to ask questions related to the verification badge.

Date of experience: February 4, 2025
Argentina
1 review
1 helpful vote
Follow Jimena F.
Unfollow Jimena F.
Share Review
Report Review

Cancel my membership
February 14, 2025

A month ago, FLNicholas contacted me and offered to pay a membership of USD10. I tried it. I have been working through Upwork for years, so I wanted to give Freelancer a chance. But it was a complete waste of money. The only clients that contacted me were either scams or unpaid trials that never reached back. I decided to stop paying the membership, so I contacted FLNicholas to help me. He gave steps that didn't work. When I told him, he misled me into downgrading instead of canceling. He never answered back. Then I spoke to Magenta (probably a bot) to whom I had to insist on canceling, not downgrading. I'm extremely dissatisfied and disappointed with Freelancer.

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2025
India
1 review
0 helpful votes
Follow manish G.
Unfollow manish G.
Share Review
Report Review

Good understanding
February 14, 2025

Understanding and soft spoken, nice to talk, understanding the details.

Loading...
Date of experience: February 3, 2025
Pakistan
1 review
0 helpful votes
Follow Taimur G.
Unfollow Taimur G.
Share Review
Report Review

Excellent review for Nicola R.
February 13, 2025

Excellent review for Nicola R. Professionally assisted me.

Date of experience: February 3, 2025
India
1 review
0 helpful votes
Follow Krishna M.
Unfollow Krishna M.
Share Review
Report Review

Quick and helpful!
February 13, 2025

Was super quick, straight to the point and resolved my query in less than 5 minutes, keep up the good work, Xavier!

Date of experience: February 3, 2025
Mississippi
1 review
0 helpful votes
Follow Kelese C.
Unfollow Kelese C.
Share Review
Report Review

Good service
February 12, 2025

Very active and alert to solve my issue and told me it will be solved asap.

Date of experience: February 2, 2025
Philippines
1 review
0 helpful votes
Follow Soybeanie A.
Unfollow Soybeanie A.
Share Review
Report Review

Fast and Responsive
February 12, 2025

I was able to properly fix a problem on my end. Nicola R. Was really helpful and made me understand about the terms of the websites. Commendable.

Date of experience: February 2, 2025
Brazil
1 review
0 helpful votes
Follow Thiago Matheus H.
Unfollow Thiago Matheus H.
Share Review
Report Review

First Chat with Olivia
February 12, 2025

I had an amazing chat with Olivia. I had just created my account and I wanted to figure out more details of what I needed to start working. And she kindly told me everything I had in doubt and took out all my concerns. She was really helpful and kind.

Date of experience: February 2, 2025
Denmark
1 review
0 helpful votes
Follow Morteza N.
Unfollow Morteza N.
Share Review
Report Review

Great support
February 12, 2025

Thank you for your support, it was helpful and useful given the time sensitivity of the project.

Date of experience: February 2, 2025