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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Excellent & very Helpful
June 11, 2025

She helped me lots regarding my Id verification process. Thank You so Much...

Date of experience: June 1, 2025
Bangladesh
1 review
0 helpful votes
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I cannot understand the keyword verify portion but he makes me it easy with giving sample. I follow his instruction and quickly I understood the instruction and follow the steps, and successful I completed the sreps.
Thanks

Date of experience: June 1, 2025
Egypt
1 review
0 helpful votes
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Excellent Support from Hope
June 10, 2025

I truly appreciate the support I received from Hope. He was kind, patient, and gave me clear guidance on how to properly respond to the support email. His help made the process much easier and less stressful. Thank you for the great service!

Date of experience: June 1, 2025
AE
1 review
0 helpful votes
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Refund of deposit
June 10, 2025

Quick, useful, and clear communication.
My issue is resolved and I m waiting for the refund Thanks for Xavier

Date of experience: May 31, 2025
Ukraine
1 review
0 helpful votes
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Assistance in confirming the address of residence was provided quickly,@FLNicole explained what documents need to be attached to confirm the place of residence! Everything is clear and accessible! Thank you!

Date of experience: May 31, 2025
Turkiye
1 review
0 helpful votes
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Rising Stars
June 9, 2025

Hello,
I would like to extend my sincere thanks to Mr. Danette O for the excellent treatment and professionalism. Your kindness, attention, and care made a big difference, and I truly appreciate the outstanding support. Thank you very much!

Date of experience: May 30, 2025
Egypt
1 review
0 helpful votes
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I had the pleasure of working with Danette O, and their expertise truly exceeded my expectations. Their attention to detail, insightful feedback

Date of experience: May 30, 2025
Nigeria
1 review
0 helpful votes
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Issue resolved
June 10, 2025

The agent was very calm and made sure he helped within his ability. I'm super grateful for this and I'm pleased with his support. Thank you!

Date of experience: May 30, 2025
Pakistan
1 review
0 helpful votes
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I had a billing issue on my account, and the Freelancer support team handled it very professionally. They were responsive, polite, and forwarded my request to the relevant team quickly. I appreciate their communication and willingness to help. Thank you for your assistance!

Date of experience: May 30, 2025
Florida
1 review
0 helpful votes
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The freelance verification interview was a smooth and professional process that truly enhances credibility. The interviewers were polite, knowledgeable, and well-prepared, making the experience feel structured yet welcoming. The questions were relevant to my industry, allowing me to demonstrate my expertise and skills confidently.
I appreciated how transparent the process was—each step was clearly explained, ensuring that there were no surprises. The verification adds an extra layer of trust to freelance profiles, making it easier for clients to recognize legitimate professionals. Overall, I found the experience valuable and would highly recommend it to freelancers looking to boost their credibility and stand out in a competitive market.

Date of experience: May 29, 2025
Minnesota
1 review
0 helpful votes
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Smooth Process
June 8, 2025

So far I've enjoyed getting set up with Freelancer. It's a smooth process with good communication and clear options. The Verification process was thorough but not cumbersome. I'm looking forward to continuing to utilize Freelancer.

Date of experience: May 29, 2025
Australia
1 review
0 helpful votes
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Nicola provided outstanding service - I couldn't be more satisfied. He has been highly responsive to all my questions and consistently provides excellent solutions.

Date of experience: May 30, 2025
Mexico
1 review
0 helpful votes
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Very good experience
June 8, 2025

The process was very pleasant thanks to Jonny who was very clear and concrete in explaining the rules of the program to me.

Date of experience: May 29, 2025
Pakistan
1 review
0 helpful votes
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I'm truly impressed with the support I received from the Freelancer staff during my recent project. Being selected for the Preferred Freelancer Program is an honor, and the onboarding process was smooth and professional. I want to especially thank Mary, who guided me through every step with clarity, patience, and professionalism. Her assistance made a big difference and ensured I understood the process and benefits clearly. The team's responsiveness and commitment to quality help create a positive experience for both clients and freelancers. Looking forward to more great projects through this platform. Thank you!

Date of experience: May 29, 2025
India
1 review
0 helpful votes
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Nice Experience
June 7, 2025

It was a nice experience communicating with Barry. He was very friendly and showed a good understanding during our discussions. Appreciated his positive attitude and clear communication. Would be happy to connect again in the future!

Date of experience: May 29, 2025
Virginia
1 review
0 helpful votes
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Reliable assistance
June 7, 2025

Excellent support experience. Nicole was responsive, knowledgeable, and resolved my issue efficiently. Communication was clear. I highly recommend reliable assistance.

Date of experience: May 28, 2025
Pakistan
1 review
0 helpful votes
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Jonny is an excellent representative with outstanding communication and sales skills. He explained everything about the Preferred Freelancer and Rising Stars Program clearly, professionally, and with a warm, supportive tone. His approach made me feel valued and motivated to continue growing on the platform. A truly great asset to the Freelancer.com team — knowledgeable, approachable, and highly effective in his role!

Date of experience: May 28, 2025
North Carolina
1 review
0 helpful votes
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Great service
June 7, 2025

Janessa G was very helpful *************************************************************************************************************************************************************************************************************

Date of experience: May 28, 2025
India
1 review
0 helpful votes
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Nicola did help a lot in the process and cleared all my queries and helped in finding solution for my problems and also gave me some good knowledge about it.

Date of experience: May 28, 2025
Argentina
1 review
0 helpful votes
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Account verification
June 7, 2025

Nicole truly supported me, helping me complete the process more quickly. Thanks to her assistance, I was able to get my account verified.

Date of experience: May 28, 2025