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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Morocco
1 review
0 helpful votes
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Help wanted, help gotten
March 31, 2022

It was an easy experience. Direct and helpful. I didn't have to wait long.

Date of experience: March 31, 2022
Pakistan
1 review
0 helpful votes
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Excellent support team
March 31, 2022

I was stuck in my account verification and I wrote email to support and then the team helped me out and my account got verified within 24hours.
The services freelancer is giving is beyond expectations.
Thankyou freelancer Support Team.
Would love to seek any help from you guys in future.

Date of experience: March 31, 2022
Pakistan
1 review
0 helpful votes
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Super fast
March 31, 2022

Excellent response by freelancer team thank you very much.

Date of experience: March 31, 2022
Minnesota
1 review
0 helpful votes
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My experience with Freelancer has been really good so far, but I had a dispute filed against me by my freelancer that definitely could have been avoided. She was absolutely right to file the dispute, as I had not yet released the first milestone we agreed upon. The trouble is that my notifications for messages from my freelancer were not appearing in my email inbox. I was moving from London to Chicago and frankly didn't have my Freelancer project on my mind for over a week. I did get notified about the dispute in my email and resolved it immediately. I figured out that I had my notifications set incorrectly, so this was user error on my part. However, I'm thinking that the structure of the Notifications tab/feature on Freelancer.com is perhaps split up into too many categories to be totally clear about which notifications one gets (or not). Again, totally my fault but I did think I had my notifications set up correctly and I didn't, which surprised me. That's all, and thank you!

Date of experience: March 31, 2022
Indonesia
1 review
0 helpful votes
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I was about to sleep when I saw the notification on my mobile phone. And then read Macall's message, who offered me to join Verified Freelancer Elite program and successfully endorsed my application. I'm really happy to get this opportunity.

Thanks to Macall who has answered all of my questions.

Date of experience: March 30, 2022
Australia
1 review
0 helpful votes
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Cancelled project
April 30, 2022

Look I have never used this platform before, I put a small job up and this guy Muzammal put an offer in and I accepted it, he sent me a project solution that didnt work and he was keen to fix it but then he asked me to pay him outside of freelancer, so I cancelled the payment through you guys which went OK, but I told him I was not going to pay him outside of freelancer until the freelancer payment was refunded or cancelled (was not going to pay twice). Then because of the delay he wants me to go back and pay through freelancer, by this time I have had enough, and his project still didn't work so I told him I didn't want anything to do with him again, i deleted his file and I thought that was the end of it only to find freelancer is billing me a progress payment!
If I have to I will cancel the card to stop this payment.
This has not been a good experience and I will never use this platform again.

Date of experience: March 30, 2022
Florida
1 review
0 helpful votes
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Super team. Great Experience. Thank you very much!

Date of experience: March 30, 2022
India
1 review
0 helpful votes
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Today, I received a message (through freelancer chat) regarding applying for the Verified Freelancer program offered by the Freelancer.com platform by Macall C (@MacallVerified). Upon asking for the details of the program he initially listed all the benefits offered by the program and also mentioned a limited-time offer. As I was a bit unsure about the program, I asked Macall several questions and he patiently answered all of my questions until I was satisfied. Finally, after clearing all of my doubts, I asked him to continue with my application process which he did very quickly.

I'm really happy to apply for the program.

Date of experience: March 30, 2022
Yemen
1 review
0 helpful votes
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Good response
March 30, 2022

Although I waited for the response a little long time, but the response was what I was looking for.

Date of experience: March 29, 2022
India
1 review
0 helpful votes
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Quick service
March 30, 2022

Good and supportive staff and get quick solution for my query

Date of experience: March 29, 2022
Ethiopia
1 review
0 helpful votes
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There's room for better support
April 29, 2022

The support you recently provided me with on payment method was not customized to my needs. It just seemed a ready made response which failed to address my problem specifically. You'll find that if you go back to the email correspondence we had. May be you are already overwhelmed with support requests from the many clients you serve. However, I believe that you can still do better. Regards,

Date of experience: March 29, 2022
Chad
1 review
0 helpful votes
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Thank you Rox C
March 29, 2022

Rox C helped me correct my name which was reversed by the verification team and the address had some spelling, Rox C thank you again for your kindness.

Date of experience: March 29, 2022
India
1 review
0 helpful votes
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Good
March 29, 2022

Very good very good very good very good very good very good very good

Date of experience: March 29, 2022
Kentucky
1 review
0 helpful votes
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After having had unsuccessful attempt to find the profiles of applicants to my job posting, I asked for help. Support sent me a LINK to explorer. It never got me the location I needed to land on. I continued searching by clicking around on sitemap, typing words inside search box and other places. Days later just when I almost gave up, freelancer.com sent me a follow-up email. It motivated me to try again. When I clicked on the name of one applicant, Voila!, I finally saw the profile. If the support had aimed toward more employer-friendly service, they would have provided me with a direct advice like, "Just click the applicant's name" instead of sending me a LINK, which could be done by a Robot. Sending a LINK to busy employers is poor service and unkind. Because clicking one line at a time until you find something or may not find anything at all.

Date of experience: March 29, 2022
Turkiye
1 review
0 helpful votes
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Long but happy end closed account
April 28, 2022

My account was closed (I don't know why). I tried a new password but I couldn't managed. To get help I opened new account and it is also closed. And finally I opened third account on Facebook. We solved the problem after a long mail traffic with the authorities. Thank you everyone for their help

Date of experience: March 29, 2022
Pakistan
1 review
0 helpful votes
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Unresponsive
April 28, 2022

The freelancer team most co-operative. But now day take time in response.

Date of experience: March 29, 2022
Washington
1 review
0 helpful votes
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Customer Service
March 29, 2022

After having initially closed my project, the milestone payments were sent to my Freelancer.com account as credit.

As I would rather the money to be refunded back to my bank account, I emailed referring to this.

Freelancer were very quick to respond and received an email from Amy V, who impressed me with how quickly she responded to my original request. This illustrates how good the customer service is and indicates that I can trust Freelancer as reliable source, and will continue to use the app and website when looking for creatives to collaborate with

Date of experience: March 29, 2022
Pakistan
1 review
0 helpful votes
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Had a wonderful experience with Chelsea. Clear communications and supportive freelancer staff member

Date of experience: March 29, 2022
Jordan
1 review
0 helpful votes
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Masterwork
March 29, 2022

Welcome to my profile. With over 15 years of experience, I present myself as an expert graphic designer. I can assist you in getting creative and professional graphic design work for your business and company. My focus is to create the best designs, have timely communication with the employers, and work within deadlines.

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Date of experience: March 29, 2022
Saudi Arabia
1 review
0 helpful votes
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Great and professional call
March 29, 2022

I enjoyed the call and learned from it. It was professionally done and presented. Thank you was well

Date of experience: March 28, 2022