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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
Follow Burhanuddin P.
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I hope I got my money back thanks, good service from admin freelancer

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Date of experience: April 6, 2022
India
1 review
0 helpful votes
Follow Abhishek S.
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It was so nice talking to Chelsea and she was very helpful in explaining about the program and seeking all inputs to help me get verified. The process was simple and encouraging. She has also explained about corporate memberships, which will be my next agenda to pursue more leads and do more business with freelancer.

Date of experience: April 5, 2022
Thailand
1 review
0 helpful votes
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Freelancer Verification Process
April 6, 2022

I'm impress with how the verifier actually listen and give extra tips on the needs I mentioned.

Date of experience: April 5, 2022
India
1 review
0 helpful votes
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Excellent Support
April 6, 2022

The staff member helped me join the verified programme in a concise pleasant friendly interview

Date of experience: April 5, 2022
Egypt
1 review
0 helpful votes
Follow Hosam Y.
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Freelancer' support team is very cooperative. Thank you very much

Date of experience: April 5, 2022
Ukraine
1 review
0 helpful votes
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Feedback for support
April 5, 2022

I am grateful to the support team for their attention regarding my question about the ability to change the payment label through PayPal from commercial to personal. Unfortunately, if I understand correctly, this is not possible here. I hope the Skrill withdrawal works, but I would prefer Paypal because of the lower fees and the lack of additional currency conversion from USD to EUR. In any case, thanks for the support.

Date of experience: April 5, 2022
Egypt
1 review
0 helpful votes
Follow Esmail G.
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Thanks for your help and also I'm happy for solving my issues and happy to get back my money back

Date of experience: April 5, 2022
Pakistan
1 review
0 helpful votes
Follow Rakesh U.
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It was absolute pleasure to get assistance from Chelsea. She is highly professional and positive person to discuss your application and issue to. Thanks for your kind and quality support.

Date of experience: April 5, 2022
Mexico
1 review
0 helpful votes
Follow Jordi M.
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Chelsea was kind and patient, also nice to talk with

Date of experience: April 4, 2022
Montenegro
1 review
0 helpful votes
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Very Good
April 5, 2022

It was a warm and helping experience. Kindly asked their questions and was helpful.

Date of experience: April 4, 2022
Saudi Arabia
1 review
0 helpful votes
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Justified Review
April 4, 2022

Yes, I found good cooperation from the support team and their reply was fast and I give my appreciation for that.

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Date of experience: April 4, 2022
Colorado
1 review
0 helpful votes
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Grateful
April 4, 2022

A wonderful interview and conversation and even helped me improve my profile. :)

Date of experience: April 4, 2022
Ukraine
1 review
0 helpful votes
Follow Yana E.
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I am a full stack website and mobile app development, I have 6+ years of experience in this fields.
I have skillset such as PHP, Html, CSS, JavaScript, jQuery, MySQL, WordPress, CodeIgniter, Laravel and Bootstrap for website design, and I have skills such as Java, Kotlin, Swift, Objective-C, C#, Dart, Flutter, Android Studio and X-Code for mobile app development.
I am freelancing in this site with above skills. I like to work in this with my knowledge and experience.
I will do my best on this site.

Thanks.

Date of experience: April 4, 2022
India
1 review
0 helpful votes
Follow Harshid P.
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I am happy with the assistance services with freelancers. I am thinking these services can boost my profile and i can get more numbers of projects from them. I have one question in my mind regarding a verified profile so i ask and get a very perfect answer from her.

Thank you very much for your support.

Date of experience: April 3, 2022
Japan
1 review
0 helpful votes
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Helped me to close my account
April 4, 2022

The people of support team helped me to close my account.
I fully appreciate their kind support for me.

Date of experience: April 3, 2022
New York
1 review
0 helpful votes
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As long as you are comfortable sharing your cc info, personal utility bills, passport, ss # and much more personal information, I would suggest you stay away from them! They have my money but will not release it because I refuse to share that personal info with people and corporations I do not know. I plan to pay the winner myself and I guess let them keep the money they received from me. Awful.

Date of experience: April 2, 2022
DO
1 review
0 helpful votes
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Muy buena atención
April 1, 2022

Excelente atención de Addison E.
Muy buena explicación
Muchas gracias

Date of experience: April 1, 2022
Chile
1 review
0 helpful votes
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Quick solution
April 1, 2022

I contacted Support after receiving an invitation from a fake profile to bid on a project, asking to sign a Non Disclosure Agreement and share perdonal info.

Barry from Freelancer.com was quick to manage the issue and remove the profile.

Date of experience: April 1, 2022
Pakistan
1 review
0 helpful votes
Follow MAHLEEZA T.
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Disputed Milestone
March 31, 2022

It was my great experience with freelancer team. Thank you soo much.

Date of experience: March 31, 2022
Ukraine
1 review
0 helpful votes
Follow Yevhenii S.
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Very happy to be a member of the community! Thanks! Development and joy.

Date of experience: March 31, 2022