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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Brazil
1 review
2 helpful votes
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Bad experience all around
May 8, 2022

I posted three jobs there, only one (a tiny $10 one) I can say was done satisfactory. My experience was awful all around, but the worst is that they won't allow me to withdraw my funds even though I provided all the things they asked. Searching the web, they apparently do that a lot. And if you don't spend the money, you get charged for dormant fees. Using freelancer.com is just a lose-lose game.

EDIT: And it gets worse. After I wrote the review above they reached me asking for additional information so they could help me. I provided such information and they stop replying. It has been 13 days and no response. So don't trust their response rate stats, they just respond to artificially raise those numbers.

Date of experience: April 8, 2022
Turkiye
1 review
0 helpful votes
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Withdrawing Money
April 8, 2022

Barry N. Was helped me a lot about my issues. Thank you.

Date of experience: April 7, 2022
Maryland
1 review
0 helpful votes
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It took about 15 emails back and forth, they kept emailing me the same thing from different freelancer staff, so it was frustrating that one could not stay with the issue until it was done. I did not like the constant hand off. In the end, it was resolved, not without alot of persistence on my end. Freelancer should provide a customer service phone number where we could talk to an individual. This lack of a number and what I saw this time around makes me not want to use this service again.

Date of experience: April 7, 2022
Bangladesh
1 review
0 helpful votes
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'Verifying my Identity
April 7, 2022

'Identity Verification' Thanks to the freelancer team for solving my problem. In the future - if there is any problem, I will definitely tell the freelancer support team. I am really happy.

Date of experience: April 7, 2022
Philippines
1 review
0 helpful votes
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Fast-moving
April 7, 2022

Great job for handling my query upfront. Kudos to your service guys! I wish all are like you when it comes to handling concerns.

Date of experience: April 7, 2022
Ukraine
1 review
0 helpful votes
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Sergey Meleshkevych
April 7, 2022

Thanks for support! I got all relevant information to develop my profile and move my Freelancer.com experience to the next level.

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Date of experience: April 7, 2022
India
1 review
0 helpful votes
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Amazing
April 7, 2022

Chelsea was really great and took a very good interview. Thank you very much!

Date of experience: April 7, 2022
India
1 review
0 helpful votes
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Wonderful Talk with Chelsea
April 7, 2022

Nice to talk to you with Chelsea Thank you so much :)

Date of experience: April 7, 2022
Hong Kong
1 review
0 helpful votes
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Great Response.
April 7, 2022

It was great talking to verified resource. Chelsea was keen on answering my queries. The process was very smooth.

Date of experience: April 6, 2022
Philippines
1 review
0 helpful votes
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Unable to reply
April 7, 2022

It was a workout timely. Appreciate the professionality of the tech assisting me

Date of experience: April 6, 2022
Saudi Arabia
1 review
0 helpful votes
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Solve the problem quickly
April 7, 2022

Quick response, my problem was solved more than once, they all rate 5 stars and deserve the speed of cooperation!

Date of experience: April 6, 2022
Pakistan
1 review
0 helpful votes
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Regarding reopen account
April 7, 2022

Team response and dealing was fantastic and very impressive.

Date of experience: April 6, 2022
Brazil
1 review
0 helpful votes
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Great
April 6, 2022

Had to reply a few emails but in the end solved
Thanks a lot

Date of experience: April 6, 2022
Slovenia
2 reviews
4 helpful votes
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They Support Scammers
May 6, 2022

Found a designer that made me a website design. I paid him in full but noticed the same design on Dribbble from other person so it was copied which is illegal. Notified the support and asked for a refund. They didn't do anything about it. I asked if i could atleast remove/change my review for that project and they refused to do even that so I couldn't even warn other people of this scammer. I'm outraged. Closed the account immediately after. The worst experience I have ever had on web.

Date of experience: April 6, 2022
India
1 review
0 helpful votes
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Very efficient support team
April 6, 2022

My account was deactivated because of my own mistakes. I had breached some policies of freelancer.com unintentionally. But the support team was very nice and helped me reopen my account.

Date of experience: April 6, 2022
Montenegro
1 review
0 helpful votes
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Great and fast services
April 6, 2022

I had an issue with one of the hired developers, and the support team reacted fast and helped me with my issue.

Date of experience: April 6, 2022
Pakistan
1 review
0 helpful votes
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You guys are awesome
April 6, 2022

One Of the best customer support team freelancer have. Excellent

Date of experience: April 6, 2022
India
1 review
0 helpful votes
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Highly dissatisfied
May 6, 2022

If there's a conflict, it means there's no mutual agreement. But still you kept on expecting that it solves with mutual discussion. Had you looked into the matter, had you gone through the conversation, you could find the solution. But there's no decisive step taken on cheaters. Useless support about project conflicts.

Date of experience: April 6, 2022
Croatia
1 review
0 helpful votes
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Call with Chelsea
April 6, 2022

The call was pleasant and I enjoyed it. I have got the info that I need to proceed with my work. Everything was usefull.

Date of experience: April 6, 2022
RU
1 review
0 helpful votes
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Very good resource
April 6, 2022

Interesting jobs, nice clients, nice attitude. All problems solved. The best freelance resource.

Date of experience: April 6, 2022