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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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I had issues with developer in freelancer, I had sent money to developer accidently and Freelancer support team helped me from getting money back. Although there was difficulties in their support/service without live chat because of Covid pandemic, Barry who worked for me was very responsible and kind, and exact.
He have returned money from developer to me immediately and he also solved all of other small personals issues out.
People will know and feel Freelancer site is the best place for everything.

Date of experience: March 28, 2022
India
1 review
0 helpful votes
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Nice
April 28, 2022

Good service, Friendly support system, quick reply. Well done. Just go with them. Just wanted to know more about this.

Date of experience: March 28, 2022
Florida
2 reviews
0 helpful votes
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Now I am verified
March 29, 2022

Chelsea called and asked a few questions about me and my use of the Freelancer platform.

Date of experience: March 28, 2022
Ireland
1 review
0 helpful votes
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Freelancer Deposits
March 28, 2022

The case managers provided all of the necessary information. The procedure was simple and fast.

Date of experience: March 28, 2022
North Macedonia
1 review
0 helpful votes
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Great experience!
March 28, 2022

I have a great experience with Freelancer. The Freelancer stuff that provided the video call interview was very professional, kind and polite. She gave me advice and was very helpful.

Date of experience: March 28, 2022
India
1 review
0 helpful votes
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Very Good
March 28, 2022

Yes. I am very happy with the service and m6 problem was solved very fast. Taken care very well. Thanks.

Date of experience: March 27, 2022
Virginia
1 review
0 helpful votes
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She was on time, courteous and made sure that I didn't have any questions.

Date of experience: March 27, 2022
Georgia
1 review
0 helpful votes
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Solved the payment locked problem
March 27, 2022

Fast reply. I am so excited in their help! Thank you.

Date of experience: March 27, 2022
India
1 review
0 helpful votes
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Account Closing
March 26, 2022

Got positive response from Freeelancer Support regarding my account closer with in 1 week thank you for support.

Date of experience: March 26, 2022
Indonesia
1 review
0 helpful votes
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Pretty good
April 25, 2022

Pretty good, from the response given, though, not the answer I was expecting. But I appreciate the a

Date of experience: March 25, 2022
RU
1 review
0 helpful votes
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Freelancer support staff
March 25, 2022

Have helped me a lot in resolving my payment issues with detailed explanation and quick responce. Thank you very much.

Date of experience: March 25, 2022
Pakistan
2 reviews
0 helpful votes
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Very Good dealing
April 24, 2022

It is a very good platform
I hope freelancer is the better working place for us
And please give me some work

Date of experience: March 25, 2022
New York
1 review
0 helpful votes
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Missing £50 payment sorted
March 25, 2022

I had deposited £50 into my account and it never showed up in my account balance.
After contacting the support team, this was located and credited correctly.
The process was easy and straightforward

Date of experience: March 25, 2022
Lithuania
1 review
0 helpful votes
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Interview with ChelseaVerified
March 25, 2022

The experience was lovely, Chelsea had no problem with my imperfect english, made sure that everything is clear, was kind and professional.

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Date of experience: March 25, 2022
Saudi Arabia
1 review
0 helpful votes
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Very nice and easy to understand
March 25, 2022

Excellent customer support and well training individuals.

Date of experience: March 24, 2022
Hong Kong
1 review
0 helpful votes
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Freerlancer KYC verification
March 25, 2022

Fast, simple, friendly conversation
Explain the benefit of the verification
Give me some suggestions to improve my profile

Date of experience: March 24, 2022
VE
1 review
0 helpful votes
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Clarification of the report
March 25, 2022

Good service, there are still things to learn about the new profile formats, but everything is fine with Nicole, thank you.

Date of experience: March 24, 2022
India
1 review
0 helpful votes
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Great Experience
March 25, 2022

It was amazing experience talking with Chelsea. She was polite and very clear. Thank you...

Date of experience: March 24, 2022
Thailand
1 review
0 helpful votes
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Great service!
March 24, 2022

I had a problem with a payment and they solved it so quickly. Thank you!

Date of experience: March 24, 2022
Turkiye
1 review
0 helpful votes
Follow Majd E.
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I attended a meeting with Chelsea, the member of the Freelancers team, it was for my application to put the Verified Freelancers on my profile, it was organized and professional, and there were questions about the services I provide on the site and my practical experience in my field of work, and the advantages of the blue mark that I will get were explained What I will get will help me get clients in an easier way and will enable me to apply for higher value projects, all thanks to you Chelsea and the Freelancers team,

Date of experience: March 24, 2022