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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had issues with developer in freelancer, I had sent money to developer accidently and Freelancer support team helped me from getting money back. Although there was difficulties in their support/service without live chat because of Covid pandemic, Barry who worked for me was very responsible and kind, and exact.
He have returned money from developer to me immediately and he also solved all of other small personals issues out.
People will know and feel Freelancer site is the best place for everything.
Good service, Friendly support system, quick reply. Well done. Just go with them. Just wanted to know more about this.
Chelsea called and asked a few questions about me and my use of the Freelancer platform.
The case managers provided all of the necessary information. The procedure was simple and fast.
I have a great experience with Freelancer. The Freelancer stuff that provided the video call interview was very professional, kind and polite. She gave me advice and was very helpful.
She was on time, courteous and made sure that I didn't have any questions.
Fast reply. I am so excited in their help! Thank you.
Got positive response from Freeelancer Support regarding my account closer with in 1 week thank you for support.
Pretty good, from the response given, though, not the answer I was expecting. But I appreciate the a
Have helped me a lot in resolving my payment issues with detailed explanation and quick responce. Thank you very much.
It is a very good platform
I hope freelancer is the better working place for us
And please give me some work
I had deposited £50 into my account and it never showed up in my account balance.
After contacting the support team, this was located and credited correctly.
The process was easy and straightforward
The experience was lovely, Chelsea had no problem with my imperfect english, made sure that everything is clear, was kind and professional.
Excellent customer support and well training individuals.
Fast, simple, friendly conversation
Explain the benefit of the verification
Give me some suggestions to improve my profile
Good service, there are still things to learn about the new profile formats, but everything is fine with Nicole, thank you.
It was amazing experience talking with Chelsea. She was polite and very clear. Thank you...
I had a problem with a payment and they solved it so quickly. Thank you!
I attended a meeting with Chelsea, the member of the Freelancers team, it was for my application to put the Verified Freelancers on my profile, it was organized and professional, and there were questions about the services I provide on the site and my practical experience in my field of work, and the advantages of the blue mark that I will get were explained What I will get will help me get clients in an easier way and will enable me to apply for higher value projects, all thanks to you Chelsea and the Freelancers team,
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

