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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Md. Nazibul Hasan P.
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It was amazing to interview with Chelsea. She is very smart, intelligent, Her English speak very clean and She is also very professional and hard like her job. She understands me very well. She is talk with me very friendly. She gives me more respect than I imagine. It was the first interview in my life. I am really thanks Freelancer team and their all staff. You are all many helpful Thanks a Lot.

Date of experience: March 24, 2022
Bangladesh
1 review
0 helpful votes
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Reopen my freelancer account
March 24, 2022

How can i explain. It was great experience. I did a mistake about identity verification. And i did same thing again. So my account was closed. I explain theme about why i did this mistake. And why i cant fix my mistakes. They assist me again and again. Then they understand why i cant fix the problem and they give me another chance to verifie my account and they reopen my account.
It was amazing experience. They actually listen about freelancer's problem.
I wanna thanks them again for great hospitality.

Date of experience: March 24, 2022
India
1 review
0 helpful votes
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Freelancer Verification Badge
March 24, 2022

Chelsea was great, Had a good experience, Got to know about optimizing the account

Date of experience: March 23, 2022
Egypt
1 review
0 helpful votes
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It's a great experience
March 24, 2022

I enjoyed working with you, It was a great experience, I enjoyed working with you, and it gives me great pleasure to continue working here for a longer

Date of experience: March 23, 2022
Indonesia
1 review
0 helpful votes
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Excellent experience!
March 24, 2022

Support team of freelancer has been really helpful, Barry from support team has been really fast in respond and resolve it too!

Date of experience: March 23, 2022
Colombia
1 review
0 helpful votes
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Verified Freelancer Offer
March 24, 2022

Macall was very clear and concise in the offer, he showed me many benefits that are interesting in the platform, he answered all my doubts and he was open to any questions I had in the future about the program.
He was also very fast in carrying out the request, a true professional.

Date of experience: March 23, 2022
India
1 review
0 helpful votes
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Good discussion with Chelsea
March 24, 2022

Chelsea is so friendly and asked about our needs and verification was done quickly.

Date of experience: March 23, 2022
Canada
1 review
0 helpful votes
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Great Customer Support
March 23, 2022

I got instant solution for the issue. I was not able to upload images and communicate with the designer i have hired for my creative job.

Date of experience: March 23, 2022
Minnesota
1 review
2 helpful votes
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Lack of Communication
April 22, 2022

Took a trial period. My fault. I never used this. Someone in that group of people I saw from customer service had the nerve to say I took advantage of the trial period and I don't remember using it. Then got billed later on for using it after the trial period, I guess. No one saw my side they just saw $$$$$$. Fine. It got paid. I didn't like it. Refund was refused, end of the story. Hopefully I won't cross this path again.

Date of experience: March 23, 2022
Steven E. — Freelancer Rep
over a year old

Hi there, Charles.

We apologize for the unsettling experience. Our team has reviewed this and saw the membership was refunded. Kindly refer to your ticket for the updates provided.

Keep safe!

New York
1 review
0 helpful votes
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Great site, just not for me.
March 23, 2022

I had a positive experience, especially with customer service helping me close my account.

Date of experience: March 23, 2022
New York
1 review
0 helpful votes
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I have used Freelancer occasionally for several years but not enough to get really familiar with all the screens. I made a mistake that I could not correct. Customer service stepped in and fixed it for me. That made my Freelancer experience much more positive.
Thank you!

Date of experience: March 23, 2022
GB
1 review
0 helpful votes
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This review is related to the support team: personally feel that the support team (not everyone) should be better trained or checked how well and up to date their knowledge of the system or processes are, and each person with their answers should be measured separately. The three stars are for the team overall and the accuracy of solving my problem (I should give two, however I don't want to be meaner than I am now). It took longer than anticipated, at first go no proper follow up done, my message not checked/ read properly and I have "spoken" to min. 3 different people. Also if I sign a message with my name, would be nice to take the effort and call me by my name and not as the automated system chucks the first name in. Perhaps they are overstretched, in which case it should be the company's job to get the issue first sorted and then have expectations from the team to provide a 5 star service.

Date of experience: March 23, 2022
Turkiye
1 review
0 helpful votes
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(at my request)
Thank you very much for getting my account closed due to my health problems.

Date of experience: March 23, 2022
India
1 review
0 helpful votes
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Good and Quick response!
March 23, 2022

Highly supportive team and great guidance throughout the process.

Date of experience: March 23, 2022
India
1 review
0 helpful votes
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Verified freelancer
March 23, 2022

From the freelance team, Chelsea V. called me and did the interview for the verified freelancer program. She was very kind to me and I try to answer each question properly. Now the badge is reflect in my profile and I am really very happy and excited for my new journey.
Thank you.

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Date of experience: March 23, 2022
Egypt
1 review
0 helpful votes
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A great interview
March 23, 2022

I've made a nice interview with an interviewer who provided clear questions.

Date of experience: March 23, 2022
Austria
1 review
0 helpful votes
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Super Helpful
March 23, 2022

I've only had great experiences with Freelancer.com - both with the platform service and the people working on it. Glad for its existance!

Date of experience: March 23, 2022
India
1 review
0 helpful votes
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Verification interview
March 23, 2022

It was amazing to speak to Chelsea V. She was a wonderful person.

Date of experience: March 22, 2022
Jamaica
1 review
0 helpful votes
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Chelsea was great!
March 23, 2022

Chelsea was really empathic and helpful. One of the best that I've spoken to.

Date of experience: March 22, 2022
VE
1 review
0 helpful votes
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Great!
March 22, 2022

As always excellent. Wonderful... They serve very quickly

Date of experience: March 22, 2022