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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great
March 22, 2022

Great experience, solved my problem and refunded me the amount.

Date of experience: March 22, 2022
RU
1 review
0 helpful votes
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Excellent Support
March 22, 2022

There was problem while I were working with freelancer.
I requested support from freelancer admins and they helped me greatly with my problem.
Fast reply, fast problem solution.
Everything was awesome.
I like them.

Date of experience: March 22, 2022
GB
1 review
0 helpful votes
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I do not use Freelancer.com but I had to contact the customer support team, as some fake job ads were posted on the platform, and pretending to be from our company. The support team has been helping me investigate the issue and try to stop it, as much as we could.
The only criticism would be that I did not get to deal with the same advisor each time, in fact it was a different person replying to each of my messages - this makes the experience feel very impersonal and not all advisors who dealt with our issue showed the same interest and will to help us out.

Date of experience: March 22, 2022
Cambodia
1 review
0 helpful votes
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Identity Verification
March 22, 2022

I had a problem to verify my identity, but now everything is oke.
Be the company said to withdraw the money i don't have to do that

Date of experience: March 22, 2022
Pakistan
1 review
0 helpful votes
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Quick and easy support
March 22, 2022

Thanks for providing a quick and easy support. It was exciting the way I was get in touch by the support team member Jonny and the way he handled my case. Thanks and appreciate the support 10/10

Date of experience: March 22, 2022
Pakistan
1 review
0 helpful votes
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Very good communication
March 22, 2022

I have 8 years of vast experience as a journal reviewer, co-editor of a journal, publisher, trainer and research writer and data analyst. It is my area of expertise because I have published 22 research papers, 3 books and many projects. As a PhD graduated, I have published 22 research papers, and 4 books in the Emerald, Sage, and Taylor & Francis Journals (Scopus-indexed & WOS, Q1 & Q2) and done 13 research projects on employee related outcomes. My 13 research papers have been revised in top tier journals. So, I can provide you beat quality data analysis and findings.
I am a co-editor of 'international journal of social science innovation and educational technologies'. I am also a reviewer for WOS/Scopus-indexed journals

https://publons.com/researcher/*******/shahbaz-sharif/

Therefore, I have strong expertise and technical skills in this field. I offer unlimited revisions until the employer 100% satisfied. You can view my portfolio as well as publications on my google scholar at
https://scholar.google.com/citations?user=TwSazTMAAAAJ&hl=en

You can also see my Facebook account at
https://www.facebook.com/shahbaz.slico

Best regards: Dr. Shahbaz Sharif

Date of experience: March 21, 2022
Turkiye
1 review
0 helpful votes
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Thanks for the fast help
March 22, 2022

They help me with my account problems

Thank you very much

Date of experience: March 21, 2022
India
1 review
0 helpful votes
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Working With Freelancer
March 22, 2022

Freelancer has proved to be great platform for me. It has given me new direction in my life. Its totally different working experience. Now I have a mission and Goal of attaining success with the help of freelancer.

Date of experience: March 21, 2022
India
1 review
0 helpful votes
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Satisfied from support team
March 21, 2022

Freelancer support team resolved my queries within a short span of time. I am completely satisfied from the team.
Thank you so much for all your efforts.

Date of experience: March 21, 2022
Cyprus
1 review
0 helpful votes
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Refund
March 21, 2022

Was request 2 times the payment from the freelancer

Date of experience: March 21, 2022
GB
1 review
0 helpful votes
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Prompt reply and good service
March 21, 2022

I really appreciate the team to understand my problem and resolving my issues promptly which have indeed fulfilled my expectations

Date of experience: March 21, 2022
Algeria
1 review
0 helpful votes
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Very good experience!
March 21, 2022

Good experience I did get my deposit refund very quick and easy!

Date of experience: March 21, 2022
India
1 review
0 helpful votes
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Call on Verified Program
March 21, 2022

The communication was great and the agent was very polite and willing to help me with my account. Really appreciate it.

Date of experience: March 20, 2022
India
1 review
0 helpful votes
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I have great experience of freelancer and chelsea is also very nice to talk.

Date of experience: March 20, 2022
Australia
1 review
0 helpful votes
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I'll never work a 'day job' again!
March 21, 2022

I've loved the freelancing experience, getting started is a grind; but you need to work hard at any job to do well and freelancing is no different. With freelancing, you control your own hours and your own workload. You really are paid according to your value, so if you want to earn more you can increase your value whenever you like.
Unlike a normal job where if you want a different challenge you need to ask a manager and hope they want to give you a new experience, with freelancing you can seek new challenges and develop new skills whenever you want. It's a great experience and I will never go back to a 'normal' job ever again.

Date of experience: March 20, 2022
Viet Nam
1 review
0 helpful votes
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Great
March 21, 2022

She explained clearly and quickly. Happy with her support

Date of experience: March 20, 2022
Italy
1 review
0 helpful votes
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Professional and gentle
March 21, 2022

Chelsea was extremely professional and straightforward, as well as very kind and polite.

Date of experience: March 20, 2022
Serbia
1 review
0 helpful votes
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Great customer support
March 20, 2022

Recently I had an issue with negative balance on my account. It happened due to some internal procedures. Since I haven't received funds for project on which I was working, and my account was debited for Freelancer fees, I had to write to customer support in order to resolve the issue. I was contacted by Freelancer customer support and my issue was resolved within one day. I highly appreciate Freelancer customer support because they make my life as a freelancer much easier and increase confidence that these people will always support my work and business as a freelancer. Big THANK YOU to people from customer support!

Date of experience: March 20, 2022
South Africa
1 review
0 helpful votes
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Sorry That I Had To Leave
March 20, 2022

Freelancer.com looks like a great platform.
Pity I never got a chance to use it.
I had no sooner gotten organised on Freelancer, when I was offered a 2 year contract on a start-up project.
I have no doubt that I will eventually be back on Freelancer.

My few issues were taken care of promptly.
I commend all those people at Freelancer, with whom I interacted.

Many thanks

Franco

Date of experience: March 20, 2022
India
1 review
0 helpful votes
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Excellent
March 20, 2022

Excellent co-operation received from Freelancer.com Support Team.

Thanks & Regards

Date of experience: March 19, 2022