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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

VE
1 review
0 helpful votes
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Dudas referentes a un proyecto
June 14, 2025

Agradecida con la eficiencia de Jake S. Por su aclaratoria y pronta respuesta. Es bastanre agradable contar con este servicio sobre todo cuando no se tiene mucha experiencia.

Date of experience: June 4, 2025
India
1 review
0 helpful votes
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Wonderful experience. Pearl was very cooperative and helpful. He understood that it wasn't my fault that's why settled the negative balance on my account

Date of experience: June 4, 2025
Nigeria
1 review
0 helpful votes
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Verification Interview
June 14, 2025

The Verified Freelancer interview done for me by Barry was a breeze! The process was smooth, and the team was friendly and professional. I enjoyed showcasing my skills and experience, and the assessment was a great opportunity to demonstrate my expertise. Overall, it was a pleasant and rewarding experience that boosted my confidence.

Date of experience: June 4, 2025
Germany
1 review
0 helpful votes
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Clear and good communication
June 14, 2025

Freelancer.com makes sure that you show your best self to be an valuable add-on to company projects. The verification process was professional and gives you an idea of the high standards freelancer.com has. This then has positive effects on any project bidding as the freelancer needs to be open, experienced and professional to win business

Date of experience: June 4, 2025
Japan
1 review
0 helpful votes
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Help with Closing my Account
June 14, 2025

I tried to delete my account, but couldn't. Olivia T. Helped me to close my account in a very helpful and efficient manner. Great service!

Date of experience: June 4, 2025
Virginia
2 reviews
0 helpful votes
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Good customer service
June 14, 2025

I was having some issues with getting my certification completed correctly and the assistance I received was great. No pressure and very understanding and now we are all good and verified

Date of experience: June 3, 2025
Argentina
1 review
0 helpful votes
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Barry's Interview
June 13, 2025

Had a great and very comfortable experience. Barry was extremely kind—would really love to keep in touch with him.

Date of experience: June 3, 2025
Canada
1 review
0 helpful votes
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I got the answer that I needed, and it was confirmed with proof by the support staff to make me feel confident that the issue needed to be resolved.

Date of experience: June 3, 2025
Canada
1 review
0 helpful votes
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Experience with Barry
June 13, 2025

It was nice talking with him.
He was very clear and specific.
He also advise me on how to get more projects.

Date of experience: June 3, 2025
Pakistan
1 review
0 helpful votes
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Erol C is the Best Support Agent
June 13, 2025

I needed some information, and Erol C. Helped me professionally and answered my concerns on a priority basis. Thank You Erol

Date of experience: June 4, 2025
South Africa
1 review
0 helpful votes
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Professional Assistant
June 13, 2025

Really great experience, thorough and professional. Very helpful and resourceful. I asked alot of questions and had all my questions answered and left feeling more informed then before. Thank you.

Date of experience: April 23, 2025
Austria
1 review
0 helpful votes
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Nice pleasant onboarding experience to the Preferred Freelancer program, performed by Danette O. The interview was conducted professionally and without any issues.

Date of experience: June 3, 2025
Bangladesh
1 review
0 helpful votes
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I recently completed my onboarding for the Preferred Freelancer Program, and I had the pleasure of working with Danette from the PF team. From the beginning, Danette was courteous, professional, and incredibly supportive. She guided me through every step of the process with clarity and patience, ensuring I understood the expectations and requirements. Even when there were delays on my end due to technical issues or timing, she remained accommodating and understanding. The information was presented clearly, and she provided helpful resources, documents, and even a video to ensure I could make the most out of the program. What stood out most was her friendly demeanor and genuine encouragement throughout the conversation. It's rare to experience such a well-organized and thoughtful onboarding process. Thanks to her, I now feel confident and excited about being part of the Preferred Freelancer Program. Highly appreciate Danette's assistance and would gladly recommend her support to anyone going through this journey!

Date of experience: June 3, 2025
Iraq
1 review
0 helpful votes
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Very helpful
June 12, 2025

Effective and helpful support from Erol. He understood my unique situation and resolved the negative balance efficiently.

Date of experience: June 3, 2025
South Dakota
1 review
0 helpful votes
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Pearl has helped me get my KYC completed so I can update my bank account info to my new bank. I got married and I moved to a new state. Both these things need updating so I can add my new bank account. Thank you!

Date of experience: June 2, 2025
Mexico
1 review
0 helpful votes
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Awesome service!
June 12, 2025

I was about to leave the platform forever but the excellent service made me think about it again! Thank you very much for the help and have a lovely day!

Date of experience: June 2, 2025
India
1 review
0 helpful votes
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Transparent and clear discussion
June 12, 2025

I loved the way the discussion happened. Barry's questions are clear and understandable to answer him properly. Very well managed by him.
Thank you!

Date of experience: June 2, 2025
Virginia
1 review
0 helpful votes
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Preliminary interview
June 12, 2025

Was a bit hard to get what the interlocutor was saying, maybe because of google meet. However wehole interview was clear and took place in a friendly atmosphere.

Date of experience: June 2, 2025
Pakistan
1 review
0 helpful votes
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Good Communication.
June 11, 2025

Great experience. The support team members are very cooperative and kind to the freelancers. I am quite happy to communicate with support team member.

Date of experience: June 1, 2025
Morocco
1 review
0 helpful votes
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Great experience
June 11, 2025

It was a pleasure communicating with Russell Verified. She was kind, professional, and the call went smoothly.

Date of experience: June 1, 2025