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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Thanks suzanne.
May 11, 2022

Experienced people like you need freelancer support. Then the freelancer will get more prosperity. Thanks suzanne.

Date of experience: May 10, 2022
VE
1 review
0 helpful votes
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Nice attention at support!
May 10, 2022

Very quickly, kind and speed at the transaction!
Really nice support.
Thank you very much.

Date of experience: May 10, 2022
Germany
1 review
0 helpful votes
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Fast and kind support
May 10, 2022

The support reacted fast and shows effort to find a kind solution.

Date of experience: May 10, 2022
Ukraine
1 review
0 helpful votes
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5+
May 10, 2022

It was easy to deal with Chelsea V. I am highly recommended

Date of experience: May 10, 2022
Greece
1 review
0 helpful votes
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Verification process
May 10, 2022

I did my interview with Chelsea S. And we had a great conversation, Chelsea is very polite and professional. I enjoyed the process as it was fast and accurate.

Date of experience: May 9, 2022
India
1 review
0 helpful votes
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Great
May 10, 2022

Somehow i uploaded a sealed entry twice. It charged x2 from me
So i just opened a ticket, and i got the refund in faster than i thought.

Thanks :)

Date of experience: May 9, 2022
RU
1 review
0 helpful votes
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Project fee return
May 9, 2022

A few days ago I had contacted the support team to ask a question concerning a project fee that was taken from me even though the project was closed short after. The answers I got were very clear and, in addition, I got my financial problem solved. Thanks a lot to the support team, I appreciated that very much!

Date of experience: May 9, 2022
Massachusetts
1 review
0 helpful votes
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Employer requested security deposit to personal account is against Freelancer policies

Date of experience: May 9, 2022
Nigeria
1 review
0 helpful votes
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Good job
May 9, 2022

Hi
The customer service has been good and I really appreciate it but I still have a pending request. My $10 has not been refunded

Date of experience: May 9, 2022
Georgia
1 review
0 helpful votes
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Timely Response
May 9, 2022

Quick fix and great experience. Team assisted me on time and resolve this issue. Appreciate all your efforts.

Date of experience: May 9, 2022
Egypt
1 review
0 helpful votes
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Satisfied Experience
May 7, 2022

Hello,
I finally was able to verify my identity although I applied many times. However, I am satisfied with the experience because I realized that this process is for our security as freelancers and users. Thank you all.

Date of experience: May 7, 2022
France
1 review
0 helpful votes
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Freelancer
May 7, 2022

I love working witth freelancers. Very great experience, i'm doing a great job here and i'm fully satisfaid. The service is very great.

Date of experience: May 7, 2022
Egypt
1 review
0 helpful votes
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Proficiency
May 7, 2022

Very helpful & Professional support, quick response & perfect understanding for the issues and providing a suitable solutions... Thanks

Date of experience: May 7, 2022
Colombia
1 review
0 helpful votes
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Solved
May 6, 2022

My problem was solved, it took a little bit longer than expected but now everything is okay.

Date of experience: May 6, 2022
California
1 review
0 helpful votes
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Great thanks for refund.
May 6, 2022

Great thanks for refund, this is really helpful for out next project.

Appreciated your support.

Date of experience: May 6, 2022
Kenya
1 review
0 helpful votes
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Review
May 6, 2022

I needed clarification on a review on my profile and I got help.

Date of experience: May 6, 2022
Kazakhstan
1 review
0 helpful votes
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Once I was looking for a job and ran into freelancer website, which really is helping many many people from all over the world to find job. For some people this platform became as a place of permanent job. By reading feedbacks I noticed that it really works and consolidates people from different countries, cities, regions. It was so interesting to be there. I even don't have enough vocabulary to describe this atmosphere in there. I also decided to be registered but due to some circumstance I was not able to use it. And I was charged fee by 10$ and was so upset about this. In this regard, I made a decision to write about this issue to support team, who solved my problem within short time. I really appreciate this and wish them all the best. Thank you so much

Date of experience: May 6, 2022
Malaysia
1 review
0 helpful votes
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I asked for my balance credit in freelancer.com and how i can obtain it if im not using it in future

Date of experience: May 6, 2022
California
2 reviews
2 helpful votes
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Dont EVER use freelancer. I tried three people in a row and two of them cost me 6k combined for complete fake work, and no work at all. No way to get a refund or make them pay. This site is just an outpost for scammers.

Date of experience: May 6, 2022
Switzerland
1 review
0 helpful votes
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Very good experience
May 6, 2022

Talking with Chelsea cleared all my doubts. She explained everything very clearly and she was very kind and polite.

Date of experience: May 6, 2022