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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Experienced people like you need freelancer support. Then the freelancer will get more prosperity. Thanks suzanne.
Very quickly, kind and speed at the transaction!
Really nice support.
Thank you very much.
I did my interview with Chelsea S. And we had a great conversation, Chelsea is very polite and professional. I enjoyed the process as it was fast and accurate.
Somehow i uploaded a sealed entry twice. It charged x2 from me
So i just opened a ticket, and i got the refund in faster than i thought.
Thanks :)
A few days ago I had contacted the support team to ask a question concerning a project fee that was taken from me even though the project was closed short after. The answers I got were very clear and, in addition, I got my financial problem solved. Thanks a lot to the support team, I appreciated that very much!
Hi
The customer service has been good and I really appreciate it but I still have a pending request. My $10 has not been refunded
Quick fix and great experience. Team assisted me on time and resolve this issue. Appreciate all your efforts.
Hello,
I finally was able to verify my identity although I applied many times. However, I am satisfied with the experience because I realized that this process is for our security as freelancers and users. Thank you all.
I love working witth freelancers. Very great experience, i'm doing a great job here and i'm fully satisfaid. The service is very great.
Very helpful & Professional support, quick response & perfect understanding for the issues and providing a suitable solutions... Thanks
Great thanks for refund, this is really helpful for out next project.
Appreciated your support.
Once I was looking for a job and ran into freelancer website, which really is helping many many people from all over the world to find job. For some people this platform became as a place of permanent job. By reading feedbacks I noticed that it really works and consolidates people from different countries, cities, regions. It was so interesting to be there. I even don't have enough vocabulary to describe this atmosphere in there. I also decided to be registered but due to some circumstance I was not able to use it. And I was charged fee by 10$ and was so upset about this. In this regard, I made a decision to write about this issue to support team, who solved my problem within short time. I really appreciate this and wish them all the best. Thank you so much
Dont EVER use freelancer. I tried three people in a row and two of them cost me 6k combined for complete fake work, and no work at all. No way to get a refund or make them pay. This site is just an outpost for scammers.
Talking with Chelsea cleared all my doubts. She explained everything very clearly and she was very kind and polite.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

