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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I liked the features of the program. The verification process was very easy and the conversation was quite interesting. I'm happy with the services. I'm excited to start my journey with verified batch.
Received quick and satisfactory response from the team and brought my issue to a quick resolution.
Very friendly and professional, good conversation about 5 min
I have contacted the support team for 3 days, it was some sort of emergency. They haven't been responding. That was highly irresponsible. Finally, when I contacted them on twitter, my got solved
I was having problems with my card autentication, tried to solve the problem by myself but couldn't solve it, then i asked for the support's help, and they solve it pretty quickly. It was a nice job, keep up with the good work!
A totally polite, clear and objective service and at all times showed empathy!
Excellent. I was provided with accurate and concise assistance.
Dear Freelancer.com Support Team,
I hope this message finds you well. I am reaching out to express my disappointment with the lack of feedback received regarding my application for the Preferred Freelancer program.
I have been an active and dedicated freelancer on the platform, consistently delivering high-quality work and maintaining a positive reputation through numerous five-star reviews. Despite my efforts, I have not received any specific feedback on the reasons for the previous rejections of my application.
As a valued member of the Freelancer.com community, I believe constructive feedback is crucial for professional growth and improvement. Understanding the areas that require enhancement would greatly assist me in preparing a stronger application in the future.
I kindly request that you reconsider my application and provide detailed feedback on the specific aspects that need improvement. This information will allow me to focus my efforts effectively and increase my chances of joining the Preferred Freelancer program.
Thank you for your attention to this matter. I remain committed to providing outstanding services on Freelancer.com and look forward to a more comprehensive response that can help me progress as a freelancer.
Worst support ever! I have raised an issue more than 2 weeks ago and I have yet to receive a response. They made a charge which I still haven't received an explanation for. My ticket is being tossed from agent to agent and no one responds. Every time I open my ticket I see a different agent assigned but none of them has responded to my claim.
Very quick feedback although I did not write my initial question correctly. A second person came on to read my correct question and answered it with a step by step guide. Extremely useful.
It was a very nice introduction. I was immediately put at ease by Chelsea. I was able to explain very clearly what I do, the questions were clear. I'm happy with that.
Freelancer.com support team is very kindly team.
They solve issues, if they heard issues from clients.
Good support team.
They explained it to me in a very simple way Thanks a lot
The help that I received today was very helpful and I was treated with kindness.
I was having problems completing my enrollment in a program on the Freelancer.com website. An assistant on the website, named Chelsea, Helped me complete the enrollment. I appreciate her help so much. Thank you Chelsea
Very responsive and immediately addressed my concern. My account was deactivated due to a violation and they are very kind to give me a chance to reopen my account. Thank you very much.
I am completely satisfied with the help and support from your team.
I was un-awarded for a guaranteed contest, which made me distressed, but the support team assured me that I'll get the price money after 30 days,
So, for now I am a bit relaxed.
Hope that your claims are true.
I was attended to very swiftly and the issue got resolved brilliantly.
Excellent support from freelancer staff and support team!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

